1. 01-18-11 07:07 PM #1
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    cant log onto the poker free roll

    downloaded the program twice "licensee service does not respond". am i doing something wrong?
    Reply With Quote Reply With Quote
  2. 01-18-11 07:10 PM #2
    SBR Lou
    SBR Lou's Avatar Become A Pro!
    Join Date: 08-02-07
    Posts: 37,863
    Betpoints: 0

    Do you have both firewall protection and AV protection enabled? If so, try to disable them then try again.

    It sounds like a connection error. Please describe when you receive the error, is it after you type in your username and password, or sooner/later? You can also e-mail a screenshot to forum@sportsbookreview.com to help the techs reproduce the problem.
    Reply With Quote Reply With Quote
  3. 01-18-11 07:14 PM #3
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    as soon as i get to the site it starts to download the program again (just like it always has) i usually hit cancel and login and it lets me in but this time i get the above message and one that says current client version no longer supported (i updated in december), so i downloaded the program again - and got the same messages, then downloaded a second time = same thing.
    Reply With Quote Reply With Quote
  4. 01-18-11 07:16 PM #4
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    request failed 10022
    dialogue box = licensee service does not respond.
    Reply With Quote Reply With Quote
  5. 01-18-11 07:17 PM #5
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    above is the complete error message (one of the two error messages i get)
    Reply With Quote Reply With Quote
  6. 01-18-11 07:18 PM #6
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    how do i do a screen shot?
    Reply With Quote Reply With Quote
  7. 01-18-11 07:20 PM #7
    mighty maron
    USA Bra over 2.5
    mighty maron's Avatar Become A Pro!
    Join Date: 04-20-09
    Posts: 4,215
    Betpoints: 85

    Hit CTRL + Printscreen. Then open MSpaint and click paste. Screenshot will be there. Save
    Reply With Quote Reply With Quote
  8. 01-18-11 07:36 PM #8
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    thanks - it worked - emailing the files to sbrjohn.
    Reply With Quote Reply With Quote
  9. 01-18-11 07:42 PM #9
    Roy Halladay
    Roy Halladay's Avatar Become A Pro!
    Join Date: 09-27-10
    Posts: 1,074
    Betpoints: 20

    I had this issue to, somehow IE was set to use a proxy server...good now
    Reply With Quote Reply With Quote
  10. 01-18-11 07:53 PM #10
    SBR Lou
    SBR Lou's Avatar Become A Pro!
    Join Date: 08-02-07
    Posts: 37,863
    Betpoints: 0

    Quote Originally Posted by dherd View Post
    as soon as i get to the site it starts to download the program again (just like it always has) i usually hit cancel and login and it lets me in but this time i get the above message and one that says current client version no longer supported (i updated in december), so i downloaded the program again - and got the same messages, then downloaded a second time = same thing.
    Dherd,

    Thanks for providing your update.

    The poker techs made it so that you cannot hit 'cancel' and avoid running the auto update anymore. The auto-update includes features, bug patches, and updated graphics. There's only one auto update per week.

    Some users have reported problems running the auto updates. Mostly they are caused by firewalls or AV programs on high-alert, or insufficient user privileges (must be an administrator on your PC to run the update successfully). A clean re-install of the application should have fixed your problem. I have forwarded your screenshots and situation to our poker tech for review. I'll be in touch with you as soon as I have an update.
    Reply With Quote Reply With Quote
  11. 01-19-11 08:07 AM #11
    sbr_poker
    sbr_poker's Avatar Become A Pro!
    Join Date: 12-01-10
    Posts: 63
    Betpoints: 2520

    If that happens then you have to start poker from an account with Administrator privileges or run it with Administrator privileges.

    Right-click on the poker icon and click "Run as" or "Run as Administrator".

    If all else fails, then download the new full version from http://www.sportsbookreview.com/poker and install it (with Administrator privileges).
    Reply With Quote Reply With Quote
  12. 01-19-11 09:38 AM #12
    dherd
    dherd's Avatar Become A Pro!
    Join Date: 03-21-09
    Posts: 631
    Betpoints: 70

    Quote Originally Posted by sbr_poker View Post
    If that happens then you have to start poker from an account with Administrator privileges or run it with Administrator privileges.

    Right-click on the poker icon and click "Run as" or "Run as Administrator".

    If all else fails, then download the new full version from http://www.sportsbookreview.com/poker and install it (with Administrator privileges).

    right clicked on desktop icon and selected "run as administrator" as you suggested, and it ran like a CHAMP. thanks

    now for the next thing - can you fix it so i win one of these darned tourney's?
    Reply With Quote Reply With Quote
Top
« Previous Thread | Players Talk | Next Thread »