Complain..call multiple times..talk to loyalty team...threaten to cxl and cxl card on,acct that u are going to dish ....if you are paying....200~300 monthy those complaints can knock off 75~90 off bill for next few months.. I used to work for directv and dish network ..try and bait a cust service rep into arguing with you then ask for supervisor for directv statevyou are going to write to the office of the president in el segundo ca...for dish state you want to speak with loyalty team threaten to go to other providet!!! Good luck