[SBR Lou]

After 5Dimes management reviewed the tape and game session logs, it was determined that an error was in fact made. Austin103, and all effected players have been credited with their cash winnings.

I do want to point out that simple errors like these are things that a player can solve by calling in and asking to speak with a manager. In the heat of the moment it might seem like the book is out to get you, but we've never known 5Dimes to reach an unfair conclusion or shortchange a bettor. All books make mistakes, it is how they get handled that determines their worth.

[Deuce]

After 5Dimes management reviewed the tape and game session logs, it was determined that an error was in fact made. Austin103, and all effected players have been credited with their cash winnings. I do want to point out that simple errors like these are things that a player can solve by calling in and asking to speak with a manager. In the heat of the moment it might seem like the book is out to get you, but we've never known 5Dimes to reach an unfair conclusion or shortchange a bettor. All books make mistakes, it is how they get handled that determines their worth.

[Ralphie1412]

5dimes just paid me out 1000 dollars same day. Havent had one problem with them.

[mr. leisure]

After 5Dimes management reviewed the tape and game session logs, it was determined that an error was in fact made. Austin103, and all effected players have been credited with their cash winnings.

I do want to point out that simple errors like these are things that a player can solve by calling in and asking to speak with a manager. In the heat of the moment it might seem like the book is out to get you, but we've never known 5Dimes to reach an unfair conclusion or shortchange a bettor. All books make mistakes, it is how they get handled that determines their worth.

Good job lou glad you got your money austin

[socalaaron]

Why is it that 5dimes gets more negative attention than pretty much every other A+ book combined? There is not nearly as much negativity towards bookmaker, pinnacle, or greek. How can this book be categorized in the same category (A+) and have so many perceived problems and complaints. I would appreciate some clarification on this from a moderator or administrator. Thanks

[Jrod124]

Good stuff 5dimes. Nice job Lou and SBR

[LLXC]

Sweet, nice work SBR.

[smokestar]

Don't see how people can when win any when it's rigged

[sharlataans]

Imagine how many players do not know SBR and have to live with 5dimes deeds.
Now everyone is clapping hands but the problem stays.

[Austin103]

Lou, Bill, whoever chipped in, thank you.

I had spoken to Becky for about an hour or so, and she was very, very nice and helpful.

5Dimes did make the error, and they did indeed fix the error. I thanked Becky in the chat, and I will thank her again for her great help, and excellent customer service with this issue.

SBR, thanks for the help!

[Roy Halladay]

5Dimes generally does a very good job...

[Austin103]

5Dimes generally does a very good job...

Agreed, this was my first issue with them, and they responded well and fixed it.

[Dank_Fire]

Austin just saved all those other guys asses

[Austin103]

Austin just saved all those other guys asses

hahaha, they got refunded as well!

[xyzky]

hahaha, they got refunded as well!

You should get a piece of that...

[5Dimes]

Facts for this issue:
5Dimes gives its players access to a 3rd party Live-Dealer casino.
Other players at the table in this case may or may not have been 5Dimes players.
No complaints have been provided or filed from any other 5Dimes player regarding this issue.
The issue occurred shortly before 1am Eastern Time.
The original transcript of the chat with the player, which began 10 minutes after the issue, is listed below.
A screenshot of the table will be posted as as soon as it is resized to fit the format required in this thread.
The player's original claim in the chat is he was dealt a blackjack. That claim is incorrect.
The player claimed to be shorted $1250, when even if it was a blackjack, that amount would have been $750.
The player was refunded the original $500 bet immediately.
Once all the facts had been gathered, the player was given credit for a $500 win on a hand where he had been dealt a 20 vs a dealer 6.
The dealer was never given the opportunity to draw to a total hand of 20 or 21 in this case.
Rather than have a table setup laid out where both player and dealer could complete the hand with the pending card, 5Dimes chose to credit the $500 win outright.
It does not take SBR to solve most problems. It takes all clients giving all offshore operations the time to properly do research into an issue before acting as this one did.



chat starts shortly after 1am eastern time today:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alen'
Alen: Hello. How may I assist you today?
‘customer’: alen
‘customer’: I have deposited over 4K
‘customer’: in the last month
‘customer’: I WAS JSUT AT THE LIVE DEALER TABLES.
‘customer’: OK, i wagered around 2 thousand dollars tongiht
‘customer’: i had a 500$ hand pending
‘customer’: I showed an ACE
‘customer’: there were SEVEN people at the table
‘customer’: the dealer flops me a 10
‘customer’: which EQUALS BLACKAC
‘customer’: i ahd a BJ and anothe rmember
‘customer’: then the SUPERVIOR enters and CANCELS THE ******* HAND
‘customer’: because THE DEALER made a MISTAKE
Alen: Can you please confirm your account number and password?
‘customer’: now look, I am a SBR PRO member on the sbrforum, I have deposit OVER FOUR THOUSAND DOLLARS
‘customer’: into this ******* site
‘customer’: AND NOW YOUR SITE IS CHEATING ME OUT OF 1,250$
‘customer’: 5dxxxx
‘customer’: xxxx
Alen: Just a moment please
Alen: Let me check on that
‘customer’: this is ******* ridicolous
‘customer’: I am already talking to SBR guys about this
‘customer’: you guys are rated an A+ there
‘customer’: I deposited over FOUR THOUSANDS DOLLARS
‘customer’: i would of HIT A BLACKJACK
‘customer’: and then he CANCELS THE ******* HAND?
‘customer’: i lost 2K tongiht
‘customer’: nO HANDS WERE CANCELLED
‘customer’: finally, I hit a BJ
‘customer’: and BECAUSE YOUR EMPLOYEE MESSED UP, IT PENALIZES US?
‘customer’: this is ******* bullshit
‘customer’: I deposited all this money
‘customer’: and now I get screwed out of a blackjack
‘customer’: because the DEALER messed up/
‘customer’: thats ridicolous
‘customer’: and I want a credit of $1,250
‘customer’: Ive deposited os mch ******* moeny inoto your site
Alen: At around what time or j=how long ago you had this issue
Becky: (private note) transfer to me
info: Please wait while I transfer the chat to 'Becky'.
info: You are now chatting with 'Becky'
‘customer’: THIS WAS LITERALLY FIVE MINUTES AGO
Becky: Greetings
Becky: im the Operations Manager
Becky: & a lot of cursing in this chat caught my attention...
‘customer’: Yes.
‘customer’: I am FUMNING right now.
Becky: so lets start by taking down the tone so i can help you
‘customer’: I am sorry for cursing
‘customer’: but this is ridicolous.
‘customer’: Sure Becky.
‘customer’: I am a SBR PRO member, I've deposited around 4,500 thousand in 5dimes int he past 2 months, ok.
‘customer’: check my account and you will see.
Becky: the SBR pro member doesnt make a difference in our book
‘customer’: I lost around 2K in BJ tonight in the live dealer, and on a 500$ hand I hit an ace, and a 10....
Becky: all customers are treated equally
Becky: we care about all the same
‘customer’: the supervisor then went ahead and CANCELLED the hand.
‘customer’: thats fine.
Becky: now
Becky: also
‘customer’: but you guys are a big sponsor at SBr and I also DEPOSITEd here cuz of SBR.
Becky: i need for you to know that we acquire the Live Dealer service
‘customer’: ok, I was screwed out of $1,250 because YOUR EMPLOYEE made a mistake
Becky: its a third party vendor
‘customer’: and this has made me upset, and I am frustarted.
‘customer’: I lost $1,250 because the DEALER made a mistake.
‘customer’: thats not fiar
Becky: that we buy the service from
‘customer’: especially to a customer like me.
Becky: so i am going to look into the situation here
Becky: to figure out what is the problem
Becky: allow me a few min
‘customer’: bottom line Becky is, check my account. You will see I've deposited a PLENTY $ into this site..and me being screwed out of 1,250$ is LUDACRIs.
‘customer’: I simply want that credited in my account, that is all.
Becky: let me see what is it that happened so i can make a decision here
‘customer’: ok Becky, thanks
‘customer’: they cancelled the hand, for no reason and I got screwed...I am so angry and upset righ tnow..
‘customer’: I am sorry for cusring, but I am sure you can understand my frustrating, please assist me in this matter Becky. Thank you.
Becky: ok ‘customer’, this is what we'll do
Becky: im not getting a reply from these people, so i am going to have to wait until they show up & give me some answers
‘customer’: i want my $1,250
‘customer’: I jsut want 1,250$
‘customer’: thats what I should of had
Becky: & i want explanations from the Live Dealer
Becky: so im getting that first
‘customer’: look @ my account.
Becky: i am
‘customer’: I've been NOTHING but a GOOD customer
‘customer’: And NOW i;ve gotten SCREWED
‘customer’: from an A+ book.
‘customer’: I've deposited so much money Becky
‘customer’: you guys bascailly stole 1250
‘customer’: I would of had BJ
‘customer’: and becasue the DEALER messed up
‘customer’: I get scrwwed?
‘customer’: how is that fair?
Becky: WE DIDNT STEAL anything from you ‘customer’
Becky: i will find out exactly what happened
‘customer’: why won't they answer you?
‘customer’: thats odd
Becky: as soon as i see the video
‘customer’: you will see
‘customer’: THAT THEY CANCLLED the hand
‘customer’: BECAUSE THE DEALER messed up
‘customer’: please look here:
‘customer’:
‘customer’: people are already taking about it
‘customer’: this is ridicolous Becky.
‘customer’: I am truly disapointed and shocked by this Becky.
‘customer’: Really, I've played in this 5dimes live casino for about 2 weeks straight
‘customer’: and NEVER did I see a hand cancelled like this
‘customer’: I honestly got screwed out of 1,250$
‘customer’: I just deposited 1,500 today Becky
‘customer’: there is a REASON why I deposited all this money to your site.
‘customer’: If you check my account, you would see I deposited 1,500 today Becky.
Becky: i'll dig
Becky: & we'll get to the bottom
Becky: but i need to get them to talk to me first
‘customer’: I guess this is loyal customers get treated
‘customer’: I deposited 1500 today and got shorted out of $1,250
‘customer’: wow.
Becky: ’customer’
‘customer’: yes Becky.
Becky: i already explained to you that the Live Dealer, as all the other casinos that we offer, are 3rd parties
‘customer’: please read that link, as that thread will fill up quicky you guys are an A+ there!
Becky: we buy the service from them
‘customer’: I am teling you wha thappened
‘customer’: this is not my fault and why am i shorted?
Becky: i understand that
Becky: but i need to see it myself
Becky: im not going to leave this matter unattended
‘customer’: I will wait all night if I have to
‘customer’: it's hard to sleep knowing someone basically took over 1K from you.
‘customer’: after losing 800$ before that
‘customer’: you don't seme me complaining about losing 800$ tomnight right?
‘customer’: but when something isnt RIGHT like this, thats when I will complain
‘customer’: I also lost 2,500 this WEEKEND
‘customer’: and I STILL DEPOSITED another 1,500$ today!
‘customer’: like, MY ACCOUNT has all the info there, I am a loyal customer
Becky: did those $2500 were also "stolen" from you?
‘customer’: nope.
‘customer’: you don't see me complaining about that
Becky: ok, then lets stick to the topic
‘customer’: I am showing you I am a good customer.
‘customer’: no need to be rude to me Becky.
‘customer’: This is nuts.
Becky: i appreciate your business ‘customer’
Becky: dont get me wrong
‘customer’: that doesn't do mich
‘customer’: so what?
‘customer’: my account has 1 $
‘customer’: a better bonus isn't going to do anything
Becky: but i need to see it myself
‘customer’: I want the $1,250 back.
Becky: that will occur once i see what you say happened by myself
Becky: i will read the link
‘customer’: when will they "show you this video"
Becky: & i will dig into all the complaints that can be tehre
‘customer’: it shouldnt be this long
‘customer’: this happend already 30 minutes ago.
Becky: once i'll see it, it'll happen
Becky: it wont be in 30 min
Becky: im in my house now
Becky: in bed
‘customer’: It's been 30 minutes I meant.
‘customer’: as am I
Becky: wanting to sleep
‘customer’: haha
‘customer’: so am I.
‘customer’: but I want this resolved.
‘customer’: like is aid before, I can't sleep when i was being scammed of 1250.
Becky: so this is the first thing i will resolve tomorrow when i resume to work
‘customer’: its hard to do.
Becky: you can declared yourself "scammed" if i had said NO CLAIM
Becky: but that is not the case
‘customer’: that is true Becky.
‘customer’: I just hope you can understand my frustration
Becky: i do understand
Becky: absolutely
‘customer’: actually, If you check my chat with "DAVID" from around 5 EST you will see I told him I plan on depositing more on Thursday
Becky: & i dont take this complaints lightly
‘customer’: I know you guys can check the chat history, if you do, I spoke with David earlier and we spoke about another deposit for this Thursday
Becky: as i hate when third parties mess up with the name of the brands we have carefully built
Becky: so dont worry, this wont be left unattended, but i need your cooperation in bearing with me until the sun shines again for us tomorrow
‘customer’: I understand becky, but please check my chat history
‘customer’: I planned on sending another 1,500 your guys way on Thursday
Becky: i'll do that too
‘customer’: check my chat wit David at around 5 EST today.
‘customer’: ..yup
‘customer’: it just hurts Becky.
‘customer’: I run a buisness Becky, and I would take care of this if this happened to a loyal customer.
Becky: i am taking care of this ‘customer’
‘customer’: and I am not triyng to break anyones chops or annoy you, but this is ridicolus and my PAST history here at 5dimes shows I am a good custoer
Becky: who said i wouldnt??
‘customer’: HECK, I was going to SEND ANOTHER FIFTENN hundred (whichi is a lot) in one day
‘customer’: I know Becky, I apperciate that.
Becky: alright then, your account was credited with the cash back, as soon as i have wrapped my hands around this tomorrow, i'll shoot you an email
‘customer’: I have no problem sending another 1,500 like I discussed with David
‘customer’: I jsut want my 1,250.
‘customer’: when will you be in tomrorow?
Becky: if you were planning to deposit or not wont be relevant to this matter, im not going to solve this to get another deposit from you
Becky: we are going to solve this because if it all happened as you said
‘customer’: I won't be able to sleep tonight, as this is very frustrating and still can't believe this went down.
‘customer’: Thats correct Becky.
Becky: it HAS to be solved
‘customer’: Yes, it does.
‘customer’: are you fimilar with Justin from SBR?
Becky: yes
Becky: why?
Becky: i usually deal with Bill
‘customer’: yes, Bill Dozer?
Becky: but i know Jusitn
‘customer’: Justin messaged me and told me he will look into it, should I hold on until tomorrow?
‘customer’: Bills a good guy from what I hear.
‘customer’: have never interacted with him tho
‘customer’: haha
Becky: well, justin is not the one that runs 5Dimes, so the ones that need to look into it are already doing it
Becky: which is us
‘customer’: I know Becky.
Becky: you take a case to SBR when the book doesnt help you
Becky: & that is not the case here
‘customer’: no I trust you.
‘customer’: just a bit frustating as im sure you understand
Becky: i do
Becky: & i hope it doesnt happen again, & if some other complaint has to be placed, you come to us, to ME first
Becky: because that is how things get solved properly
‘customer’: I've had no COMPLAINTS about 5dimes
‘customer’: except tonight.
‘customer’: and its not even a complaint its BLATENT.
Becky: now im off to bed, you try to catch some sleep
‘customer’: how my hand got canelled, when clealry i would of won.
Becky: nothing has been stolen
Becky: as that is not the kind of shop we run
‘customer’: THERE WERE SEVEN PLAYERS at the table, we weere all upset.
‘customer’: i know, like i said NO COMPLAINTS about 5dimes up until this point
‘customer’: when do you get in tomorrow Becky?
Becky: i'll be online around 10am ET
‘customer’: ok that sounds good.
Becky: i'll talk to you tomorrow
‘customer’: alright Becky
Becky: go rest
‘customer’: thank you for your interest in assisting me, I will speak to you tomrrorow
‘customer’: I will try, very upset right now
‘customer’: but thank you.
Becky: You're welcome
‘customer’: speak to you tomorrow.
‘customer’: in the chat right?
Becky: yessir
‘customer’: ok thanks,



completion of chat with customer, today eastern time:

[15:27:07] Tony: you were credited with the $500 back immediately
[15:27:28] Tony: as soon as becky had the facts on the case, you were credited with a win of a player 20 vs a dealer 6 without the dealer cards ever being drawn
[15:27:38] Tony: you were completely wrong about the cards you claimed you had
[15:27:56] Tony: in my opinion, you should have a hand dealt to you where you watch the cards shuffled on your own table
[15:28:01] Tony: you choose how many time they are to be cut
[15:28:12] Tony: and the dealer draws to the 6 to see if a push or a win for the dealer occurs
[15:28:28] Tony: but i can appreciate becky going beyond what is needed to please a customer
[15:28:53] Tony: and she did this for a customer who waited all of 10 minutes to post in a forum before we ever had the chance to confirm anything you said
[15:29:02] Tony: and it turns out you didn't even know the cards you had
[15:29:17] Tony: did i leave anything out?
[15:30:27] ‘customer’: No problems Tony, again I appreciate that work you guys did for me
[15:31:29] ‘customer’: Thank you again sir.
[15:31:33] Tony: so you don't want to put the $500 we gave you back on the table and properly finish the hand?
[15:31:38] ‘customer’: please give Becky my thanks as well
client ends chat

[katstale]

This is all time classic!! OP comes on here and lies abt what happened AND tony has to post the chat and his comments!! lololol I like Tony's solution. Start a poll as to whether or not tony was right. I vote for tony!! Although I have to admit, Tony in chat without an f-bomb makes me think maybe he is taking zoloft? Oh what a tangled web we weave....

[Austin103]

So much for customer privacy these days!

[sideloaded]

So 5dimes you come on here after fixing the problem and paste all this personal chat sh-t to discredit the poster and have a heavy handed tone. Keep blaming the victim Im sure it's getting you more customers. Way to look like a complete douche!

[ngates815]

Wow....all of a sudden OP seems kinda like a tool.


Crying about being scammed out of 1250, as soon as the problem occurred.

Hey Austin, when you return a TV to best buy, do you just take it in and say "the tv screen went all black, and I've only had it 2 weeks, I DEMAND A REFUND NOW, AND A FREE VIDEO CAMERA" Or do you let them take the tv back out of the box you brought it in, and let them check it out before they refund you?


Take a pill, you can expect all this stuff to get cleared up in 2 minutes. You have to understand that they have to check into things, and that may take longer than 5 minutes.

I'd be pissed too, but you seem like a whiny bitch in the chat, they were obviously trying to help you, and you couldn't relax for 2 minutes to let them finish talking, you kept interrupting every time they'd say something.

Seems like someones been pampered a little to much in there life.

[harlee71]

That last line from Tony is a hoot! Even trying to do the right thing he has to be an ASSHOLE!

But still GOOD ON YOU TONY AND 5DIMES for doing the right thing.

Good book but still bad customer service when you have to deal with something like that!

The hand should not have been cancelled in the first place and if there was a problem you finish the hand out then try to decide what happened and what should be done. This is not the players fault. Tony tried to put it back on Austin. That is pretty shitty!

[Austin103]

So 5dimes you come on here after fixing the problem and paste all this personal chat sh-t to discredit the poster and have a heavy handed tone. Keep blaming the victim Im sure it's getting you more customers. Way to look like a complete douche!

Amen.

This thread might go down in SBR history.

I am actually disgusted that my personal convo with posted here, that's pathetic.

[Austin103]

That last line from Tony is a hoot! Even trying to do the right thing he has to be an ASSHOLE!

But still GOOD ON YOU TONY AND 5DIMES for doing the right thing.

Good book but still bad customer service when you have to deal with something like that!

The hand should not have been cancelled in the first place and if there was a problem you finish the hand out then try to decide what happened and what should be done. This is not the players fault. Tony tried to put it back on Austin. That is pretty shitty!

Amen, my brother.

[Austin103]

We might as well close this thread, because it's quite pathetic, and will only get worse haha.

[ngates815]

‘customer’: I will wait all night if I have to
‘customer’: it's hard to sleep knowing someone basically took over 1K from you.
‘customer’: after losing 800$ before that
‘customer’: you don't seme me complaining about losing 800$ tomnight right?
‘customer’: but when something isnt RIGHT like this, thats when I will complain
‘customer’: I also lost 2,500 this WEEKEND
‘customer’: and I STILL DEPOSITED another 1,500$ today!
‘customer’: like, MY ACCOUNT has all the info there, I am a loyal customer
Becky: did those $2500 were also "stolen" from you?
‘customer’: nope.
‘customer’: you don't see me complaining about that
Becky: ok, then lets stick to the topic

[15:29:02] Tony: and it turns out you didn't even know the cards you had
[15:29:17] Tony: did i leave anything out?
[15:30:27] ‘customer’: No problems Tony, again I appreciate that work you guys did for me
[15:31:29] ‘customer’: Thank you again sir.
[15:31:33] Tony: so you don't want to put the $500 we gave you back on the table and properly finish the hand?
[15:31:38] ‘customer’: please give Becky my thanks as well
client ends chat

Couple solid lines from 5 Dimes customer service...Thank god they posted the chat, that shit was classic, I almost shit myself when Becky asked if the 2500 this weekend was stolen also. sniffle.

[harlee71]

"You were credited with a 20 win vs dealer 6 without the dealer cards being drawn" "in my opinion, you should have a hand dealt to you where you watch the cards shuffled on your own table you choose how many time they are to be cut and the dealer draws to the 6 to see if a push or a win for the dealer occurs."

NO SHIT!! WHY SHOULD HE SUFFER FROM YOUR CONTRACTORS MISTAKE? THAT IS WHY HE IS PISSED!!! THE COMPANY RUNNING THE GAME MADE A MISTAKE AND HE WAS SUFFERING. HE DID NOT CANCEL THE HAND WITHOUT PLAYING OUT THE HAND. HOW IS HE IN THE WRONG?

What a fukking joke. STAY OUT OF ANY ANY 5dimes casino!!

And no way anyone else see's a penny from this mistake.

[Austin103]

Wow....all of a sudden OP seems kinda like a tool.


Crying about being scammed out of 1250, as soon as the problem occurred.

Hey Austin, when you return a TV to best buy, do you just take it in and say "the tv screen went all black, and I've only had it 2 weeks, I DEMAND A REFUND NOW, AND A FREE VIDEO CAMERA" Or do you let them take the tv back out of the box you brought it in, and let them check it out before they refund you?


Take a pill, you can expect all this stuff to get cleared up in 2 minutes. You have to understand that they have to check into things, and that may take longer than 5 minutes.

I'd be pissed too, but you seem like a whiny bitch in the chat, they were obviously trying to help you, and you couldn't relax for 2 minutes to let them finish talking, you kept interrupting every time they'd say something.

Seems like someones been pampered a little to much in there life.

HA, at the Best Buy scenario, quite funny.

I understand I was dramatic, heck I was frustrated, imagine someone just taking 1K from you, you'd be pretty upset too.

Also fella, if I didn't say anything, all SEVEN players would be SHORT money, I brought this up and they were refunded there money as well.

[Austin103]

"You were credited with a 20 win vs dealer 6 without the dealer cards being drawn."

NO SHIT!! THAT IS WHY HE IS PISSED!!! THE COMPANY RUNNING THE GAME MADE A MISTAKE AND HE WAS SUFFERING. HE DID NOT CANCEL THE HAND WITHOUT PLAYING OUT THE HAND. HOW IS HE IN THE WRONG?

And no way anyone else see's a penny from this mistake.

It's funny how you see EXACTLY what I am saying man, thanks!

No ******* KIDDING, I know what happen BECAUSE I TOLD them the damm story haha.

NGates, whats the deal bro, why the hate?

[ngates815]

We might as well close this thread, because it's quite pathetic, and will only get worse haha.

Get worse for who? Probably not 5 Dimes, who set the story straight...That's for sure.


Good move for them posting the chat, you made them look like complete shit. And they showed that from the beginning, they needed time to look at the situation, and the whole thing got resolved within 24hours, in which you received more money than you bet.

[pokerplayer22]

Ive had similar problems with 5dimes live dealer crap. About 2 weeks ago i was playing alone at a table and was dealt a 9 and 2 and the dealer showed a 4. My option buttons were never shown to me so they automatically make you stand (as if anyone would stand on 11). Well the next card out of the shoe was a 10. Well, i called in and talked to Becky and one other manager (dont remember the name) and they credited my the $20 for the hand but not the $40 profit I would have had being that i would have doubled or even the $20 profit i would have had, assuming i didnt double. I just thought that because the problem was on their end, that they should take responsibility...But no...not 5dimes!!

The other thing that bothered me which im sure everyone can attest to is the miserable attitude that BEcky and the other manager had while on the phone. She basically told me that thats the way it is and if i dont like it, i should take my business elsewhere. Obviously she learned well from Tony

[Austin103]

get worse for who? Probably not 5 dimes, who set the story straight...that's for sure.


Good move for them posting the chat, you made them look like complete shit. And they showed that from the beginning, they needed time to look at the situation, and the whole thing got resolved within 24hours, in which you received more money than you bet.

hahahahaha.

[ngates815]

HA, at the Best Buy scenario, quite funny.

I understand I was dramatic, heck I was frustrated, imagine someone just taking 1K from you, you'd be pretty upset too.

Also fella, if I didn't say anything, all SEVEN players would be SHORT money, I brought this up and they were refunded there money as well.

Ohh I'd be pissed also, but I'd at least get an explanation, and let them explain what they will do to help or resolve the situation, before I go posting on the internet, telling only half the truth, and then getting busted out on it.


You handled the matter poorly, but who knows how anyone would handle it until they are in that situation.

And yes 5 dimes has "taken" 1k from me before, when I lost on a bet. They didn't take 1K from you. They cancelled a $500 bet, because of a fault on the live dealer, they refunded you that. Then you got an extra 750 out of it. Good for you.

[Jrod124]

Classic Tony line at the end "Why don't u bet the $500 we gave u and finish the hand" I loled at that one

Glad it worked out for you Austin, just relax next time and give them a chance to look into it. Getting mad doesn't help anything

[Jrod124]

Ohh I'd be pissed also, but I'd at least get an explanation, and let them explain what they will do to help or resolve the situation, before I go posting on the internet, telling only half the truth, and then getting busted out on it.


You handled the matter poorly, but who knows how anyone would handle it until they are in that situation.

And yes 5 dimes has "taken" 1k from me before, when I lost on a bet. They didn't take 1K from you. They cancelled a $500 bet, because of a fault on the live dealer, they refunded you that. Then you got an extra 750 out of it. Good for you.

+1

[Austin103]

Gates,

What your missing is, I spoke to the pitboss and the supervisor in THE GAME for about 5-10 minutes, they did NOTHING to solve this issue, thats why I went into the 5dimes CS.