This morning I went to log on to my account and I couldn't. Said invalid username or password. So I had to jump into "live chat" and ask what was up. The agent transferred me to Tony, and he asked if I was using some automated software to refresh the lines. Which I'm not. So he reactivated me so I can log on. He was actually nice, wasn't a dick like most say.
Maybe I hit refresh button to many times the other day, I don't know. Didn't think there was any problem. I guess it was one to many.
Here was the message I had waiting for me when I actually got logged back on.
Screen Scraping
Dear Customer,
Greetings! We would like to inform you that your account has been temporarily closed. You were found to be abusing of the refresh feature of our lines. If you are found screen scraping again you will be permanently disabled from Internet access. In order to enable the Internet access of your account again, please contact us via phone, email or Live Help confirming you read this message and you agree with it.
5Dimes Group Management.