Originally Posted by
dhan
noyb,
I appreciate you might get sick of cases like mine and I'm sorry for relegating your forum to a medium to talk to the gv staff. Their email contact is terribly slow and this seems quicker. As for the comment about the solicitor I was very annoyed last night and was seriously considering doing exactly that. No, I don't know the success rate but I feel terribly hard done by. I calmed down a bit this morning. (until i got the email where they lied/provided false information about their terms and conditions to me.)
After review of the t and c's noyb I now feel I have not breached the terms and conditions. (Please read above thread) There was never an occassion where me and my son were both registered at the same address at gv. Yes, it appears my son signed up using 'address 1' however he then changed his address when he realised he wouldn't be returning home after University. Quite some time after he changed his address to address 2, I signed up to address 1.
The terms state 'we allow one unique IP address and one account per household'. Yes my son may have initially signed up using my address, but he changed this address soon after. Me and my son have NOT being living together for the past 2 1/2 years and we can provide the relevant documentation to prove this. As you can see above, GV say he should have sent in new bank statements even though they didn't ask for them at the time and even though it doesn't actually state this anywhere in the terms and conditions.