[DontTailMe]

THey (5Dimes) is claiming they sent my confirmation email which they clearly did not. They have rejected my first BTC request because I "failed to respond to their conf email within 48 hours".

I have submitted a second BTC request but it is clear to me this whole thing is one big scam and all of us are suckers who trusted anyone in the off shore business, specifically the con artists at 5 Dimes.

I would not be shocked if no one gets paid anything.

This is not so clear. What I've learned about 5Dimes over the past few years is that there is something curious about their email system. It doesn't work so well with some email providers for some strange reason.

Whenever I am expecting a payout verification email from them, I always follow up with them on chat after a few days to make sure they didn't already send it. And whenever I reply to a verification email of theirs I immediately contact them to confirm that they received it. Ever since I started this practice, I've never had a payout issue with them.

It sucks that you learned this the hard way during this difficult time. I'd recommend you do this for your final payout to make sure you aren't booted to the administrator.

PS: I just received one of my payout verification emails from 5Dimes and replied. Hopefully will get some of my money soon.

[pimike]

This is not so clear. What I've learned about 5Dimes over the past few years is that there is something curious about their email system. It doesn't work so well with some email providers for some strange reason.

Whenever I am expecting a payout verification email from them, I always follow up with them on chat after a few days to make sure they didn't already send it. And whenever I reply to a verification email of theirs I immediately contact them to confirm that they received it. Ever since I started this practice, I've never had a payout issue with them.

It sucks that you learned this the hard way during this difficult time. I'd recommend you do this for your final payout to make sure you aren't booted to the administrator.

PS: I just received one of my payout verification emails from 5Dimes and replied. Hopefully will get some of my money soon.

Hope so. Keep us updated.

[DontTailMe]

That's good news, hope it works out. I had 2 open parlays, a 25 teamer and a 5 teamer each with all legs graded and one open leg left. I was told by 2 different agents that the parlays would be closed out and my initial wager returned, on that note I decided to complete the parlays (one winner, one loser)...it all worked out, but definitely a bunch of conflicting information coming from the 5D folks. Carrie, one of the chat managers spent an hour on the phone and squared everything away with all the parties that were mucked up. Gl

Yeah, I think their goal initially was to get as many players as possible to either request a refund or play their open legs and lose so they wouldn't have to pay out winners. I know it worked on a lot of people. Or maybe that was their initial intention and they eventually changed their minds. Either way, I'm glad I stuck to my guns for a while longer to see how it played out.

[fadeeazy]

This is not so clear. What I've learned about 5Dimes over the past few years is that there is something curious about their email system. It doesn't work so well with some email providers for some strange reason.

Whenever I am expecting a payout verification email from them, I always follow up with them on chat after a few days to make sure they didn't already send it. And whenever I reply to a verification email of theirs I immediately contact them to confirm that they received it. Ever since I started this practice, I've never had a payout issue with them.

It sucks that you learned this the hard way during this difficult time. I'd recommend you do this for your final payout to make sure you aren't booted to the administrator.

PS: I just received one of my payout verification emails from 5Dimes and replied. Hopefully will get some of my money soon.

Nice dude, when was your payout request from?

[DontTailMe]

If anyone knows about who or where this administrator is going to be operating through please let us know. I have been waiting for a confirmation email for verification from a payout request since 9-19. Still nothing yet.

3 days wait is nothing. It looks like they are about 14 days behind on their payout request backlog.

[mikeyfitz]

Just got off the phone with them to make sure I haven’t missed any emails as I have a BTC payout I requested on 9/16. They said they are currently working on processing payouts from 9/12....figured I would share with you all incase anyone is curious about where the queue is currently at.

[unlearn]

Just got off the phone with them to make sure I haven’t missed any emails as I have a BTC payout I requested on 9/16. They said they are currently working on processing payouts from 9/12....figured I would share with you all incase anyone is curious about where the queue is currently at.

Mine was requested 9/11 and still nothing

[thagame24]

I just received the rest of my balance via btc, was requested on 09/10. Good riddance to this POS book

[DontTailMe]

Mine was requested 9/11 and still nothing

Yeah, 9/10 here and nothing. I call them every couple of days too to make sure I haven't missed anything. 9/12 doesn't seem like it's coming from an exact science.


Also, false alarm on having received my payout verification email. I followed up with them to make sure they received it,and it turns out that it was actually an account verification email. Apparently, they noticed that my address information on Whitepages.com was different because I recently moved. Yup, you heard that right. With a backlog this large, they're running background checks. LOL

[FinalFrontier]

Is there any way to retrieve the BTC address that was used to request via Blockchain? This was my first time using BTC for a payout. The 5dimes pending payout only shows a snippet of it once you submit. Looks like I might be in for a longer wait...wonder if I should cancel the original payout request and re-submit...
Edited update --Do they want the Trace ID when you respond to the verification email or the long chain of numbers/letters that is under the "address" column on the payout review page?
I now see I can give them either one

[milwaukee mike]

i’m glad people are getting paid

red apples, i will be happy to get stiffed out of 6k if it means you getting stiffed out of $1... you talk about integrity while lacking any of it

everyone else, i love you and hope fir the best

[QuantumLeap]

One of our representatives will be with you shortly. You are number 37 in the queue. Your wait time will be approximately 19 minute(s). Thank you for your patience.

Thanks. I was 10 minutes into a call with them and nothing. I think I'll call at a time where not so many people are calling.

[RedApples]

While I agree with merging 5Dimes threads, it seems like at this point it would make a lot of sense to have other threads dedicated specifically for topics that are important to people. All of the general questions and chatter should stay here.

Of note I'm thinking the following would be appropriate to have a thread of their own.

1. 5Dimes payout tracker. There is a huge subcategory of people who are only interested in information related to payouts. That would be super helpful to a lot of people to address their concerns. Date requested, date received (if received). Maybe a daily update at most for those who still haven't.
2. 5Dimes bet settlements.

Not sure if 2 is appropriate but 1 definitely seems to be so. I know there have been multiple people asking to verify information that certain bets (mostly parlays) were settled appropriately. Having a separate thread for that could clear up some confusion.

[PAULYPOKER]

What does this thread scream?

5Dimes has zero experience of any kind at handling payouts whatsoever
larger than 1-2% of their customers simply because 98+% of their
customers consistently lose.

Those of you who never collect an actual payout from 5Dimes need to stop
trying so the the 2% get paid!

[TheGuesser]

UPDATE: I just spoke with Maryanne from wagering on the phone. She told me:

A) I should not be concerned about the fact that others are reporting their parlays have been closed out while none of my parlays have been touched. They have to look at each parlay individually (makes sense), and they are working around the clock, account-by-account to get this done in the next couple of days. Closing out parlays was the last step in their closing activities, which is why it's taken so long.

B) Confirmed that both pending future legs and unfilled open slots will be treated as voids, so I should expect to be paid out on value legs already won.

Assuming she knows what she's talking about, I feel relieved. It's good to finally hear someone say this. Now, let's hope everyone gets their money!

I have heard from another "watchdog" site that 5Dimes has lost alot of personnel since their announcement, and that is delaying the processing time on withdrawals and futures disposition.

[PAULYPOKER]

If I were a large sportsbook I'd buy this debt off of 5Dimes @ pennies on the dollar
apply adequate rollovers as it guarantees a massive "written in stone" return.

[Deceptakhan]

after 9 days i got an email saying my payout was rejected because i need a brandnew wallet with no previous transers for security reasons, such bullshit

i did contact support after i re submitted a new btc adress and got an email right away with the new payout request

[DoucheBagWhoBets]

Payout is pending from 9/13
I have more in my account than that payout request
Also, waiting results of the Free-roll, got Biden/Trump, MLB, NHL, NBA

Can I request a 2nd BTC? I'm scared to change anything. I'd take half my money now.

[Deceptakhan]

id get on live chat and ask them to adjust your payout, i did that and they said it wouldnt effect my spot in the que, who knows if thats true, but you can adjust your payout on live chat

[DoucheBagWhoBets]

id get on live chat and ask them to adjust your payout, i did that and they said it wouldnt effect my spot in the que, who knows if thats true, but you can adjust your payout on live chat

I will try that if/when I get the final email for verification and I talk to a person on the phone. Thanks.

The Jury is still out.

[Emily_Haines]

How hard is it to copy the BTC address and put that in a text box? Fill the amount in another box and press the send button.

14 day backlog for this

[DU46]

Just an update I finally received my payout late this afternoon. It took 12 days. As I said in an earlier post, once you get the verification email and respond, make sure you follow up in the chat to make sure they received your email. They claimed they didn’t receive my first response when I spoke to them via chat so they sent another one that they confirmed they did receive.

BOL to everyone still waiting, if you’re in the 12 day range I’d think you’ll be getting close to your payday.

[mfins]

Really apologizing for their outright theft. It's not hurting some and benefiting others. It's literally penetrating stealing from countless customers. Some people are getting the benefit of that theft and its a small portion. That part doesn't even need to be addressed or does it have its merit. Their decision was to penetrate and steal from customers. Then lie to them. Then act like they don't understand. They are crooks and you're a pos doing their dirty work making up excuses for it

Seriously, do you think it saves them time to leave futures bets open during the week instead of freerolling customers on them? They were out to steal. They did. Every which way. It has nothing to do with time. They literally take the time to review the bets and refund them or not.

I get it, your burned, your angry, you feel cheated, calling me names and going back through posts to start fights somehow makes you feel better. You posted a few days ago that was your last entry on this board. Clearly it wasnt. Your so filled with rage you can't even see whats really going on. I lost over $5000 from book the bet 10 years ago or so. You can go back and read my posts if you feel so inclined. It stung like a b**** so I get how you feel and will take the high road even though you have no idea who I am and called me a POS among other things. Im simply stating that they are paying. They would not make an announcement about closing and then not pay. They would just walk away like book the bet did. They are attempting to pay people as quickly as they can. They are swamped. Im not defending them this is just an obvious fact. You got screwed on your futures no doubt about it. Again, my point is they made a decision based on time and what is best for them to move forward. Even if it screws some and unjustly benefits others. I have no affiliation with them and truly feel your pain. If it makes you feel better call me whatever you want.

[unlearn]

Just got verification email from 9/11 payout request. Dont give up hope

[BearLukin]

Got verification e-mail from 9/13 plus 2 smaller requests made a few days after when pending wagers were cancelled. Hopefully BTC gets paid soon.

[blurryturtle]

In the interest of ppl tracking average time for payouts and ppl looking to see that the site IS still paying out :

Requested BTC the 11th at 9pm. Paid the 22nd at around 5pm. No verification/hoops, just a confirmation email after the BTC was sent.

[DoucheBagWhoBets]

Less than 48 hours to make last withdraw request.

Still haven't got my first withdraw request.
Still don't have the after 25th futures cancelled.

[rlouisk]

Any concerns about dealing with a U.S Administrator to collect funds from illegal offshore gambling sites. My understanding is its the funding of said accounts that's illegal. That's why we use BTC to get around that problem, who would put themselves in a position here in the U.S. to payout those funds. FED prosecutors being barred by Barr (pun intended) to go after real corruption might be inclined to go after a few thousand illegal gamblers, a nice distraction from 200k dead Americans in an election year. After being arrested in 91 (election year} by an OCB task force for bookmaking ( no organized crime ties) I'm wondering if the $925 is worth the possible hassle collecting from this so called U.S. Administrator. Anyone with maybe experience with collecting from the poker sites when they closed or legal knowledge might be helpful to this thread

[CappinTerp]

Up date : Requested my check 12 days ago, took the money out of account on Monday 9/21 and got the check this morning................................. ........best of luck to all !!!!

[rlouisk]

requested the 14th, the 16th, and last one the 20th just 900 total, have heard nothing, havnt done chat but sent email with picture of license and utility bill to hopefully get out in front of any BS they give me received reply. Also got my Heat future bet cancelled, exstreamly nice of them lol Greetings,

Thank you for contacting us.

We are really sorry but, at this point there is nothing we do the amount of payout requested is huge.Our Payout team is working as fast as possible. We appreciate your patience.

Let us know if you need further assistance.

Best Regards,
Nancy
Customer Service
5Dimes Group

[Sam Odom]

... just 900 total



Thank you for contacting us.

We are really sorry but, at this point there is nothing we do the amount of payout requested is huge. Our Payout team is working as fast as possible. We appreciate your patience.

Let us know if you need further assistance.

Best Regards,
Nancy
Customer Service
5Dimes Group

[JohnGalt2341]

Up date : Requested my check 12 days ago, took the money out of account on Monday 9/21 and got the check this morning................................. ........best of luck to all !!!!

Exactly the same for me. I requested a check last Monday the 14th and FedEx just delivered it a few minutes ago.

Now I'm just waiting on my BTC withdrawal.

[rlouisk]

I was $75 short of the 1000 min to request a check but congrats on getting the check part of your payouts

[fadeeazy]

You would figure bitcoin would be easier than checks, no?

Still pending from 9/13 here.

[BearLukin]

Got verification e-mail from 9/13 plus 2 smaller requests made a few days after when pending wagers were cancelled. Hopefully BTC gets paid soon.

Just received BTC for 3 different payouts - about 12 hours after e-mail confirmation. Hope that helps with a timeline. I did pro-actively call to do phone verification after I requested payout and called after e-mail verification to confirm they received.