I have self-excluded my account with them on a permanent basis on the 5th of August 2013, which was also my wedding day. LSBet.com requested me to print a letter with this request, sign it, and also send a photo of my self holding that letter, which sounds ridiculous but I have submitted what they requested.
They have confirmed my account is self-excluded and can no longer be re-opened.
A month later, when I had a chat with them, they allowed me to re-open the account with a simple request by chat, no email, no letter, no photo, nothing ... just like that they allowed me to re-open the account.
That caused me more losses and eventually I ended up losing over £20,000 with them.
Now before some of you jump and say I should take responsibility for my actions - I have self-excluded my account, meaning they should not re-open the account and definitely not allow me to deposit and bet! They exploited my time back then, which was during my wedding, and I turned lots of all this excitement into betting ...
They also lied as they confirmed in writing that the account is closed permanently without the option of re-opening it, and you see what their "word" is good for.
Now here comes the most fraudulent part:
I've been trying for months to get a response from them, as you can appreciate it has been over 9 months since then, and they never ever responded to my emails.
When I tried to ask them for their company information they refuse to provide it to me.
They are hiding behind their website, they do not even disclose their company information.
I am not interested in filing complaints for the large amount involved, but I am determined in taking the matter to court. I just need their company information so I can know who I can sue and I am serious about taking a legal action against them, I just cannot find their information, so what a lawsuit would be good for if I don't know who to sue?!
If anyone can help with that I would appreciate it.