I had nothing but good things to say until this recent experience. I made a 50 deposit and ran the balance up to over 5000, which betting 200 a game is hard. I then am told I can't receive a Union payout of 900 because their Union procesors are messed up, so I have to take 650 a week from Gram. Well I got out 2000, but lost the rest thanks to their stall tactic. It's not their fault I lost, but when I asked them to make up the difference between the 650 and 900 since it as on their end I was told no, I was told there was nothing they WOULD do, I could get one 650 payout a week and that was it. (Had some bad experiences with checks before) didn't wanna go that route. I will never play at HR again, if you aren't looking to cashout more than a few hundred if you win, and be slapped with low limits then it's the right place, but they showed my business is only truly wanted when losing and not withdrawing so I hope this causes them to lose atleast one other persons business, thanks.