Hello, my name is Darren Lee. How may I help you today?
You: Could you please tell me what the status of my withdrawal is?
Darren Lee: Please bear with me while I look up your account details.....
Darren Lee: Your withdrawal is currently processing. It will be sent out as soon as possible. We apologize for any inconvenience caused by this delay. You will be e-mailed once your withdrawal has been sent out.
You: still processing?
Darren Lee: Yes.
You: i was told last weekend by one of your CS reps that you've added 3 new processors...is this actually true?
Darren Lee: Yes. Timeframes are going to improve but there is still a substantial backlog to work through.
You: obviously...i've been waiting 5 weeks
You: so are these new processors currently sending checks for you guys?
Darren Lee: Yes. My point in stating there is still a substantial backlog to work through is that despite the fact that there are new processors working through that backlog, it will still take time to send out all withdrawals due to the extent of the backlog.
You: well i would assume that my withdrawal is one of oldest that you currently have in that backlog, is it not?
Darren Lee: It is certainly near the oldest of the withdrawals I have personally seen. It will still be sent out as soon as possible.
You: i guess asking for an estimate is sort of worthless huh?
You: obviously they are not sent out chronologically...
Darren Lee: That would mean providing you with inaccurate information and that is not something we would like to do. We would prefer to provide you with an accurate timeframe if it were possible. Unfortunately, it is not possible. They are sent out in the order they were requested.
You: thats entirely not true...
You: i know people who have received checks from 6/15 withdrawals already
You: my request was made on 5/28
Darren Lee: If later withdrawals were sent out before older withdrawal requests, they were sent in error. Withdrawals in general are being sent out in the order they were requested.
You: then you are saying that I should be receieving mine in a relatively short period of time since mine is one of the oldest you've seen?
Darren Lee: Yes, relatively.
You: ok...thanks for your assistance.
Darren Lee: You are most welcome.
Darren Lee: Is there anything else I can assist you with?
You: nope thats it...ty