Originally Posted by
chumley
Here is tonight's BS:
Hello, my name is Dorothy Hatton. How may I help you today?
You: Reference number: LTK5102693544X Please use this ticket number in any correspondence in relation to this matter. Dear XXXX, Thank you for contacting us. I can confirm that both checks were sent out on 04.04 by priority courier and should be received with 10 days from the date sent. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Kind regards, Elaine Rafferty
You: can you please explain why this was sent when my check STILL has not been sent?
You: why do you have to lie?
Dorothy Hatton: Thank you for waiting. I will be right with you.
Dorothy Hatton: $2,336.17 was finally sent on 4/23
Dorothy Hatton: Please allow up to 15 business days for arrival
You: and the $****?
You: 15 more business days? are you fu**ing crazy?
Dorothy Hatton: I'm sorry for the delay. I'll be right with you.
Dorothy Hatton: Once again, I apologize for the delay. I will be with you in a moment.
Please wait while I transfer the chat to 'Agy Martinez'.
Hello, my name is Agy Martinez. How may I help you today?
Agy Martinez: I'm sorry for the delay. I'll be right with you.
Agy Martinez: Your funds for XXXX.00 was also sent on the 04/04/06
Agy Martinez: Via regular Check to the address we have for you on file
You: well, the other person told me the $XXXX was just sent on 4/23
You: what's the story?
You: I was told today, on the phone, that both are still waiting, and should be sent out from the processor soon
You: the phone rep said that BOTH will be sent later this week, which runs contrary to what you are now telling me
You: so, who is lying?
You: you, or the phone rep?
You: why would the phone rep tell me that the check processor has not yet sent my checks?
Agy Martinez: Please note that your funds was sent on 04/04/07
You: is today's phone representative a liar?
You: and, how do you explain this from the representative just before you:
You: $2,336.17 was finally sent on 4/23 Dorothy Hatton: Please allow up to 15 business days for arrival
You: well?
Once again, I apologize for the delay. I will be with you in a moment.
Agy Martinez: Please hold
Agy Martinez: I am sorry
Agy Martinez: The phone and previous representative are correct
You: did you just choose to lie for the fun of it?
Agy Martinez: Have just received a note from our Bank stating that Check withdrawal for 4th will be will sent out this week from April 23 to April 28th.
You: hoping you wouldn't get called out?
Take it for what it's worth