Well, a few Newcastle's later and this is what we got:
Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Chat InformationHello, my name is Mark Hill. How may I help you today?
You: Hey Mark!
You: Talk to me, where have all the payouts gone?
Mark Hill: It has come to our attention that some wire withdrawals are taking more than 10 business days to arrive in customers' bank accounts.
The Withdrawals Department is working with our bank to have all these transactions credited as quickly as possible. The funds should appear in your bank account soon.
We sincerely apologize for the delay and thank you for your continued patience.
You: Wrong answer.
You: There are many people paid after me, MANY! Where are the bank wires from the 21st of March?
Mark Hill: I apologize for any inconvenience caused.
You: Mark, come on now. Help me out here. What alternatives are there to the situation?
Mark Hill: It is our responsibility to ensure that your money is always sent using reliable and trustworthy companies, and we have now established new partnerships which we trust will be long-term solutions. Unfortunately, our commitment to find the right partners has slowed us down - but there was never any doubt that your money was absolutely safe. Please accept our humble apologies and we thank you for weathering this storm with us.
You: Can the money be put back in my account?
Mark Hill: The funds have already been sent so they cannot be redeposited
You: Lord knows I won't make another deposit? Is there any sort of bonus or retribution whatsoever?
Mark Hill: Our VIP department will not be able to credit you with a bonus in compensation for delays in receiving your withdrawal at the moment. Once the funds have reached you, they will consider crediting your account with a bonus. Please contact us once the money reaches you so that we can put this request through. Thank you for your understanding.
You: Sent where? Obviously not to me?
You: My question is how come everyone before and after me got their payouts, but not me?
Mark Hill: We are extremely sorry for any inconvenience caused by the recent withdrawal delays and subsequent cancellations. As you are aware, recent developments in the US have resulted in many of our payment processing partners move out of the US market. This had an immediate impact on withdrawals (as you are fully aware, being unfortunate enough to experience this first hand).
You: Wrong answer Markie. So what's the new timetable? June, July, football season?
Mark Hill: Please allow until the end of next week
You: Wrong answer again, I've allowed it to the end of 5 next weeks! I want someone to tell me where the hell the money went!
You: If not, at least let me bet it or something for God's sake!
You: Look, I know you didn't personally lose my money. And I know the sportsbook.com Wizard of Oz in the accounting department won't give you any details, but stop the BS here.
Chat InformationYour Issue ID for this chat is *************
Mark Hill: I will contact the relevant department and ask them to look into this
Mark Hill: They will be in contact in the next 12 - 24 hours with an update Via email.
You: Who is the relevant department?
You: Since your company has no direct contact with the Wizard of Accounting department, I would consider customer service the most relevant department. YOU to look into this.
Mark Hill: The withdrawals department
You: I have contacted the withdrawals department repeatedly with no success in reply.
You: That's not going to cut it.
Mark Hill: They are not available for direct contact, sorry
You: Where's my money, Mark? What are you or your supervisor going to do to make this right? I enjoyed using your services. So what are you going to do to make it right?
You: Not available for direct contact? Are they invalids?
Mark Hill: I apologize for any inconvenience caused.
You: Apologizing is not going to cut it. Transfer me to someone who gives a damn!
Mark Hill: My supervisor will only say the same thing I have
You: Well I don't care! I want to talk to them too! You have an obligation as a customer service representative to take responsibility for the actions of others sometimes, Mark, and right now you're not doing that.
You: Automated apologies aren't going to make this right! Not to me, not to anyone!
You: And there's no remorse. Not even a "Hey, here a free poker game on us for losing your money." Nothing, just sheer arrogance.
Mark Hill: I am sorry but you will get your funds as soon as possible
You: Okay, project that.
You: Everyone else has gotten theirs, so why haven't I got mine?
You: If I can get a straight answer, I'll drop it and be patient.
You: But I think my patience is wearing out.
Mark Hill: I will ask the relevant department to look into it and get back to your via email
You: Mark, you are truly a sportsbook.com hall of fame gypsy. No f*****g answer, no f*****g solution, no f*****g morals. You are the epitomy of the online no talent ass-clown. I hope you get mad cow disease beating off your donkey.
God I hate these pricks!