[ModernManshustle]

i requested a check earlier today and got the confirmation email right after, which no longer said fedex but "express courier"

[king of the deck]

i requested a check earlier today and got the confirmation email right after, which no longer said fedex but "express courier"

when i requested mine late monday night it said fedex in the email.

so thats 3 different outcomes

[abacus30]

I remember weeks ago somebody put the over/under at 25 for pages of postings on this thread. I thought there was no way it would get that high. Well the thread count is increasing at an incredible pace with page 25 now in sight... as business day 8 goes by the wayside.

[jhll5]

I am starting my own sportsbook if anyone is interested. Just come by my house drop off your money...and make all the bets you want. Whatever the spread is you can even add 10 points. Payouts...well I'm really backlogged right now, but you should receive yours in 24-48 hours. I assure you your money is safe.

[ladodgers1980]

If any of you guys are contemplating charge backs, I think you guys should be honest and upfront. Do you really think giants such and ****/** won't find out this was a gambling site???...if this drags on much longer, ****/** will probably get hundreds to thousands of ********** requests for the same or similar type of transactions...dont you think they'd investigate this and find out what type of sites were being played on? if you guys do decide to go forward, just tell the truth.

As for jstblaze, i've seen your posts on multiple threads, what's up with you calling people "idiots" and "morons"??? Can you blame people for worrying about their money...after lie after lie? Personally, I don't think sportsbook is going under (not yet) and i'm not going to do any chargebacks soon, but thats not the point. Sportsbook has continually "promised" payments on certain dates, yet have failed on each one. I understand that there are probably issues out of their control, but at the same time the consumers, the players, have a right to "complain" or "whine" all they want, afterall, they're the ones who have been lied to. For those requesting chargebacks, i cannot blame them, they were promised a service or final product and given several time frames, but the merchant (sportsbook.com) failed to deliver on these promises. It's funny to me how some people are so symphatetic to sportsbook.com. There a difference between being patient and being symphatetic. How can you "understand" that sportsbook.com is not putting a disclaimer on their website, how can you "understand" how even with these problems, sportsbook is calling people and asking that they put money into their account, and how can you understand that they continally lie to their customers. Yes this may hurt their business in the short term, but in they way they have handled this situation, in the long term, they will probably lose most of their customer base. If sportsbook.com is unsure of the timeframe for payouts, they can say, "we're expecting payouts in 7-10 days, but at this point all the issues aren't resolved and we cannot guarantee this". Because of all the lies, almost nobody can trust anything that they say. Do you really believe, that those customers who were pretty much frauded into depositing money after promotional emails and phonecalls will return to sportsbook? Any trust in them will be lost.

[ing_diesel]

I love how it says this on the withdrawal screen!!

"When withdrawing from your account we may send some funds back to your credit card to the extent that you made recent credit card deposits. As well, there is a $50 minimum per withdrawal. All checks will be sent within 2 business days of your withdrawal. We will send you an e-mail update once the check has been sent."

[jstblaze]

The way they handled the situation is pathetic.

If you heard one of my phone calls or live chats, you would know I am not sympathetic.

I have contcated all theri affiliates, and formally asked them all to review their contracts with sportsbook, and to no longer advertsie until they change their procedure.

I am not sympathetic by any means, just patient. I just dotn see the whining and early charge backs doing any good, just mostly bad.

I can not belive this is happening, I am also waititng for payouts that were requested on feb. 19th and 20th.

I have given them a personal ultimatum that monday will be the day I take action, if some form of confirmation, proof, or anything liek it is not provided.

I think they will pay everyone, it is just a matter of time, but I am not at all symp[athetic towards them, if I called aguy on here a moron for his ignorant statements, i apologize, but you can then imagine what i call the CS reps in my chats with them.

I have research sportsbook.com business and vendor contracts, and have found recent renewals, as well as payments to vendors outside of the US that occured in March, so the money is not a problem.

Hopefully they can gettheir act togtehr soon enough to prevent the END, form coming, which is what will happen if all those waititng for money **********, sportsbook.com will be doen for.

[TRUN]

Please wait for a site operator to respond. Your chat should be answered within 2 seconds. Thank you for your patience.
Hello, my name is Joseph McKenzie. How may I help you today?
You: What time frame are you saying for bank wires at this point
Joseph McKenzie: Once the wire is sent the timeframe is 7-10 business days.
You: Is there any way possible it would be more than 10 business days
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
You: Is there any way possible it would be more than 10 business days
Joseph McKenzie: No it will be with you within the 10 business days.
You: can you then explan why my 7 withdrawals that were sent on March 13th are not here yet -- today was business day 11 and its the end of the day
You: any answer for me ?
Joseph McKenzie: one moment..
Joseph McKenzie: Can I have your customer ID number please? (You can find this number underneath your name on your betting ticket when you login to your account.)
You: xxxxxxxxx
You: puzzling isnt it ?
You: I am just amazed that sportsbook reps are still saying 7-10 days and not able to do anything to help me at this point -- Why did you just say 10 days and mine is clearly over 10 days at this point ?
You: anything ? anything at all ?
Joseph McKenzie: You should have received your funds at this stage, where they sent as checks?
You: no - bank wires -- im sure you see that in the file
You: one big wire
You: confirmed sent on March 13th
You: it was a combined 7 withdrawals
You: noone has a good answer and I have asked for the bank info and tracing last Monday, the 19th of March with no luck either
You: and every day since with no luck
You: i have basically given up at this point and going to seek other options but was curious to see what one of the chat reps was telling people
You: and maybe by some dumb luck i would get an answer that sounded resonable
You: but you havent said anything now in the last few minutes --- anything ?
Joseph McKenzie: All I can do is contact our withdrawals department and request an immediate trace for these funds if you wish?
You: they did that yesterday and i was told maybe friday
You: i was told they didnt know why the funds had not arrived or where they were and couldnt trace it without cancling it - i usually deal with the Platinum desk and their manager or supervisor but was curious if you or one of your supervisors had any additional info at this point
You: anything at all for me ?
You: ok - im still waiting -- any thoughts/info/help you can provide
Joseph McKenzie: I cannot give you any information as the funds have been sent, we do not have the funds. All I can do is request the funds are traced.
You: well i was just going by what you said originally that 10 days no more - your words earlier in the chat --
You: go ahead request the trace -- i will seek other options as well then
You: i requested the trace last monday when i had my doubts -- its still pending
You: that trace is now 9 days ago and noone has traced it
You: last question -- you can confirm though that all 7 withdrawals went out on March 13th and then I have one additional that was sent on march 20th -- correct ?
You: Hello - anything ?
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
You: i appreciate that
Joseph McKenzie: Yes - all the withdrawals were sent.
You: 7 on the 13th and 1 on the 20th correct ?
You: and you will request that they check into this again ? -- will doing it again help at all ?
You: Joseph you there ?
Joseph McKenzie: correct, yes I will request it is traced again.
You: will it help do you think
You: i have major doubts at this point after waiting a month now with various reasons - and now waiting over 10 days for the wire and noone has any good news at all
Joseph McKenzie: Thank you for waiting. I will be right with you.
You: ?
You: joseph im almost done can you finish with me real quick please
Joseph McKenzie: I have requested the trace, that is all I can do at this point.
You: My only question is do you think it will really help -- ive done that you have done that - nothing has been done for me at this point and no good news -- you said yourself they dont take over 10 days ?
You: any answer for me at all ?
You: honest one would be great - thanks
Joseph McKenzie: Well I think it is the best and only option at this stage.
You: ok - thanks for the input


Alright I said I was done - but couldnt resist trying to help you that actually believe I know what Im talking about out -- this is what you have to face after 10 days -- they dont know what to do as they have not been informed of what to do because so very few withdrawals were supposedly sent out earlier than last monday ,and most if not all to platinum members......I dont deal with these CSR reps or the chat people - I only do it to see what they are saying and if i get any different answer, I am fortunate that I talk to the same guys and have throughout the process.

Also - -what did I tell you yesterday -- checks are not going out fed-ex -- they are going on dhl -- the processor they are currently using will send checks under 2k through dhl -- they are hoping to have other processors up and running and hoping someone will use fed-ex as well - but right now -no and its off their website

Im not saying the money is coming or it isnt -- i am passing on the info for you to make your own decision based on the info I have provided - i wish us all luck

[TRUN]

oh i did get my stupid shoes from them today -- no money in them -- they were sent from chicago - dhl

[ladodgers1980]

haha...were the shoes made of gold with diamond encrusted shoe laces?

[ladodgers1980]

man, if i wasn't at work when the sportsbook.com guy called me to ask why i wasn't depositing any money, i woulda ripped him a new one.

[glassjoe]

What kind of shoes did they give you?!

[TRUN]

funny though it was only the left shoe with a note saying that they have a big backlog right now and expect the right one to arrive in 7-10 business days -- give or take a few months

[TRUN]

its those stupid converse ones they did on promotion i think it was teh first weekend in march - like the 1st-4th - when all this started and I was depositing not knowing any better

[glassjoe]

I don't understand, so they have the time to send a left shoe, and writing you a note saying that they'll give you the check in 7-10 days, and not a hand written check to their upper classed customer... that's hilarious, too bad I'm too upset to even laugh.

If this is their way of giving effort...
Why not call them up and bring that up to you?

[TRUN]

i was just joking - they really did send me both shoes

[ModernManshustle]

Trun,

thanks again for keeping us updated, even though its not what we are hoping to hear. What do you think is happening?, do you think they sent a wire or are just delaying... leo posted getting a wire from betus that took a month! which seems ridiculous but, as long as they aren't closing shop and are trying, what can we do.

[ModernManshustle]

also, i think alot of this chaos could have been greatly limited if sportsbook followed cake pokers example and implemented epassporte.com as a temporary cashout solution, apparently you can only cash out smaller amounts at a time via epass, but at least you can get some money and feel a little better about waiting. Aside from epass cakepoker(same poker network as sb) is having the same troubles with getting checks out.

[smarauder68]

I'm done with them. I'm calling my CC after I get out of work today.

No one is going to see any $$$$. The wires are no good, they don't have anyone to process checks.....If they had we would have all been sent our checks. I'm done waiting.

If I can go back 3 months, I have to do it now. Cause, I have alot of very large deposits from the beginning of January.

GLTA....I will post back when my CC ********** is complete & I'll let ya know how much I get back.

Most likely I will be shooting for 5x my last withdrawal, so I hope I get it all. It will wipe out my whole credit card bill.....

Oh & GlassJoe.....All my winnings come from BlackJack. I got that thing down pretty good in the last 3 months. I'm pissed about Sportsbook going downhill because of this. I was banking daily of these chumps playing blackjack

Do you mind sharing how you "killed them in Blackjack"???

I got killed in Blackjack ever since I took them for 19k about 2 years ago...It's almost like a switch or trigger was selected on my account and since that time, I'm gotten killed in BJ...How do you manage to take them? Do you play 3 hands simotaneously???

I'd be curious to hear what you or anyone else can share...Thanks!

[TRUN]

i really dont know -- i think their hands are tied and they cant find anyone to work with them right now - they are too big - its too obvious when they process that much money - the US has put the screws to everything related to these guys - or the owners are getting ready to bolt - just weird that they answer every phone call and most emails - but who really knows - not me that is for sure

[iq8w7ht]

FWIW, my email (from linesmaker) confirming my check withdrawal late Monday night said that it would be sent via FedEx. My guarantee that it would be sent within two days obviously did not come through. I did then talk last night with a CS supervisor who confirmed TRUN's information; namely, that checks are being sent via DHL, and there is a 2K limit on check size at the moment. She actually had to check to find out the DHL and $2K thing, and seemed very surprised that I knew and she didn't. I would conjecture that she and the rest of CS just weren't told that there was any issue with check limit (and weren't sure about FedEx availability or lack thereof).

Obviously, this speaks to how wonderfully transparent the company is, and how well informed they keep their CS drudges. I'll let you all draw your own conclusions about what this means about payment. The CS supervisor seemed extremely confident that my check would go out by Tuesday; then again, I don't know if she actually would have any real knowledge of that.

[iq8w7ht]

oh, and i think i took the over on that 25 pages....looking pretty good right now.

[marc]

i remember back in january, CS over at neteller kept insisting that payouts were ging out. Then they said there would be delays. I told one clerk that tehre were reports it might take 6 months before we are paid. The clerk said he was very confident that it wouldn't take that long. right now 6 months looks to be about right.

The moral of the story is that these clerks know nothing. they are given zero information. That is what i find so infuriating. we are entitled at this point to speak to someone who can explain to us what the nature of the delay is. The fact that they still won't allow customers to speak to anyone in management or a rep from the withdrawals department, s further proof that they still don't give a damn about thier customers

[ModernManshustle]

i really dont know -- i think their hands are tied and they cant find anyone to work with them right now - they are too big - its too obvious when they process that much money - the US has put the screws to everything related to these guys - or the owners are getting ready to bolt - just weird that they answer every phone call and most emails - but who really knows - not me that is for sure

this makes sense, i'm sure they are having much more trouble then they originally imiagined in finding new processors.... what i don't get is if mega sites like pokerstars and fulltilt still can find processors why wouldn't sportsbook be able to?

[smarauder68]

I'm new to this forum and haven't had any lucky winning on sportfanatik.com -- part of sportsbook -- so this thread doesn't really effect me right now, but I'm interested to see how this turns out...I guess I'll be hunting for a new sportsbook....I am curious if any you had any luck in the casino???

I have to say the Blackjack seems totally rigged....infuriatingly so.

[jonshields]

OK. They are now telling me the bank wires are being processed by "SP Services." If this place exists, it should be verifiable over the internet or by some research. I think we need to follow this lead and see if they are actually processing wires and maybe get some answers that way.

[jonshields]

I found a website: http://www.singpost.com.sg/speedcash/index.htm

This is alternately called SP Services. I can't figure out quite how they operate but they seem to do financial transactions. They are located in Singapore and also do transactions in the Phillippines. I am currently on Sportsbook chat but all the reps seem very reluctant to specify the location or any info about "SP services" and seem a little bothered that I know about it, even though one of them told me. It's also possible, of course, that they made up the company and it doesn't exist. What does everyone think?

[ModernManshustle]

jon,

who told you ths, if it was just cs then i doubt it means anything

[iq8w7ht]

Jon--

Apparently they've been using SP services since 3/11/07, at least if you believe dirtyjock's post in this thread of this forum (page 2). Not sure I buy that, and if they've been doing wires since 3/11/07....and now it's the end of the month....

[marc]

In the past, there have been a number ot times when CS would insists that a check was mailed or a wire went out, and I would call the processor directly and ask where the money was. I always got the same answer, SPortsbook.com made the request, but the processor hadn't yet sent out the money.

I know CS keeps insiting that wires went out on the 13th, 14th, and so forth, but I wonder if the real problem is that the processor just never got around to sending them. The reason why betus withdrawals takes so long, is that the processor takes forever to process the requests. Could be Jazette is just too stupid to go to the processor and find out if and when the wires were really sent.

As for me, I think I am committed to waiting until friday to see if the money arrives. If it does great. if not i'm calling my cc companies and seeing how far back i can charge back. And once I do, I'm not looking back. I had a great run with these guys, but with so much tied up in neteller I can risk having more tied up with them.

[jonshields]

I think it's only fair if we are giving them 7-10 or more business days that that would account for the processor taking a lot of time to send them. The send time itself is limited.

I am talking to a CS rep right now who says that the wires are being sent by "WC Wire," which is located in the EU and probably headquartered in the UK. If we can make contact with them that could solve our problem. If they tell us Sportsbook has made the request, then at least we know they are still trying to get us our money, and that's what this is all about. Lets find WC Wire somehow.

btw, SP services is their check processor, not wires.

In the past, there have been a number ot times when CS would insists that a check was mailed or a wire went out, and I would call the processor directly and ask where the money was. I always got the same answer, SPortsbook.com made the request, but the processor hadn't yet sent out the money.

I know CS keeps insiting that wires went out on the 13th, 14th, and so forth, but I wonder if the real problem is that the processor just never got around to sending them. The reason why betus withdrawals takes so long, is that the processor takes forever to process the requests. Could be Jazette is just too stupid to go to the processor and find out if and when the wires were really sent.

As for me, I think I am committed to waiting until friday to see if the money arrives. If it does great. if not i'm calling my cc companies and seeing how far back i can charge back. And once I do, I'm not looking back. I had a great run with these guys, but with so much tied up in neteller I can risk having more tied up with them.

[bigagoblue]

Please wait for a site operator to respond. Your chat should be answered within 1 seconds. Thank you for your patience.
Hello, my name is Colin Benson. How may I help you today?
Your Issue ID for this chat is
You: Just curious if my check has been sent already?
Colin Benson: Please bear with me while I look up your account details...
You: I realize there has been a huge delay with withdrawals, and I am not the only one.
You: This is the only time I have had problems with a withdrawal.
Colin Benson: We are processing withdrawals via check again. Please note, due to the huge backlog of check requests as well as the fact that we're using new processors, your check may take up to 15 business days to be delivered to your address once processed. We're processing through the backlog of checks that were requested this week, and this will continue in to the first part of next week as well.

We're well aware that these delays may be a huge inconvenience to our customers, but we ask you to please remain patient a little longer as we do everything that we can to deal with all requests in turn and to ensure that your funds reach their destination safely. We are commited to once again providing speedy, guaranteed payouts.

Thank you once again for your continued patience, and for your understanding during these difficult times.


You: But 15 days from when?
Colin Benson: from today i'm afraid
You: But 15 days from when the withdrawal is processed?
Colin Benson: thats correct. 15 business days from the withdrawal being processed is when the funds will get to you at the latest
You: has mine been processed or is it just sitting at the withdrawal department
Colin Benson: it is awaiting processing, along with the rest of the backlog
You: Colin, I know you are responding to almost everybody's worries about their money
You: But, I have been told it would take 7-10 days
You: and now I hear 15 days
You: There hasn't been any informaation posted about the delays
Colin Benson: 7-10 business days is the timeframe for Bank Wires
You: Me and my friends that hold sportsbook accounts haven't bet simply because we are worried about the situation
Colin Benson: We are extremely sorry for any inconvenience caused by the recent withdrawal delays and subsequent cancellations. As you are aware, recent developments in the US have resulted in many of our payment processing partners move out of the US market. This had an immediate impact on withdrawals (as you are fully aware, being unfortunate enough to experience this first hand).
You: I see that express courier was added as an option to check withdrawal rather than FedEx
You: Have they cancelled service with you?
Colin Benson: Fedex is currently not available but that is being worked on
You: Has the bank started processing checks this past monday
You: Or just bank wires
Colin Benson: Checks started on Monday, Bank Wires over a week ago
You: So basically I should expect my check sometime next month.
You: Oh boy, I hope this situation gets solved
You: Because I have heard a lot of concerned voices.
You: Thanks Colin
Colin Benson: Is there anything else I can assist you with?
You: Nope, nothing else at this time


Ok... So they are telling me now that FedEx isn't a carrier for them right now. Although they told me in an email it would be sent FedEx. Guys I'm dealing with a $700 withdrawal asked for 3 weeks ago. Something this small, no answer. We have all lost our money.

[jonshields]

The CS rep said a specific supervisor would get me the info on "WC Wire" by tomorrow night, and I could talk to him on chat. I think WC Wire is their fake name to get thru banks, kind of like CALL-4-SPORT, so I'll be looking to get a name, address, contact info, country, anything tomorrow night. I will post then.

Please wait for a site operator to respond. Your chat should be answered within 1 seconds. Thank you for your patience.
Hello, my name is Colin Benson. How may I help you today?
Your Issue ID for this chat is
You: Just curious if my check has been sent already?
Colin Benson: Please bear with me while I look up your account details...
You: I realize there has been a huge delay with withdrawals, and I am not the only one.
You: This is the only time I have had problems with a withdrawal.
Colin Benson: We are processing withdrawals via check again. Please note, due to the huge backlog of check requests as well as the fact that we're using new processors, your check may take up to 15 business days to be delivered to your address once processed. We're processing through the backlog of checks that were requested this week, and this will continue in to the first part of next week as well.

We're well aware that these delays may be a huge inconvenience to our customers, but we ask you to please remain patient a little longer as we do everything that we can to deal with all requests in turn and to ensure that your funds reach their destination safely. We are commited to once again providing speedy, guaranteed payouts.

Thank you once again for your continued patience, and for your understanding during these difficult times.


You: But 15 days from when?
Colin Benson: from today i'm afraid
You: But 15 days from when the withdrawal is processed?
Colin Benson: thats correct. 15 business days from the withdrawal being processed is when the funds will get to you at the latest
You: has mine been processed or is it just sitting at the withdrawal department
Colin Benson: it is awaiting processing, along with the rest of the backlog
You: Colin, I know you are responding to almost everybody's worries about their money
You: But, I have been told it would take 7-10 days
You: and now I hear 15 days
You: There hasn't been any informaation posted about the delays
Colin Benson: 7-10 business days is the timeframe for Bank Wires
You: Me and my friends that hold sportsbook accounts haven't bet simply because we are worried about the situation
Colin Benson: We are extremely sorry for any inconvenience caused by the recent withdrawal delays and subsequent cancellations. As you are aware, recent developments in the US have resulted in many of our payment processing partners move out of the US market. This had an immediate impact on withdrawals (as you are fully aware, being unfortunate enough to experience this first hand).
You: I see that express courier was added as an option to check withdrawal rather than FedEx
You: Have they cancelled service with you?
Colin Benson: Fedex is currently not available but that is being worked on
You: Has the bank started processing checks this past monday
You: Or just bank wires
Colin Benson: Checks started on Monday, Bank Wires over a week ago
You: So basically I should expect my check sometime next month.
You: Oh boy, I hope this situation gets solved
You: Because I have heard a lot of concerned voices.
You: Thanks Colin
Colin Benson: Is there anything else I can assist you with?
You: Nope, nothing else at this time


Ok... So they are telling me now that FedEx isn't a carrier for them right now. Although they told me in an email it would be sent FedEx. Guys I'm dealing with a $700 withdrawal asked for 3 weeks ago. Something this small, no answer. We have all lost our money.

[marc]

it isn't up to jazette who the courrier service is. whether it is fed ex or dhl or roaylmail or someone else is all up to the check processor

[jhll5]

Hello, my name is Tom Jacobs. How may I help you today?
You: I have been informed that "WC wire" is handling you bank wires is that correct?
Tom Jacobs: could you please specify?
You: A customer service rep indicated that the company doing your bank wires is WC Wire, is that true?
You: are you there?????
Tom Jacobs: please bear with me for a moment while I look into this...
You: ok
Tom Jacobs: Yes that's one of the processors
You: what is their phone number?
Tom Jacobs: I'm sorry but I don't have any phone numbers at the minute
You: Can you ask a manager for me? It's the least that can be done since I've waited 30 days for my withdrawal
Tom Jacobs: ok
Tom Jacobs: one moment
Tom Jacobs: Unfortunately we do not have a phone number for our check processor to give out to our customers.
Tom Jacobs: When you receive your withdrawal a customer service number for the company will be on the statement
You: You know it's been 30 days....i think the operative word would be if not when I receive a withdrawal