Do any of the platinum members have numbers we can call?
Do any of the moderators have any means at their disposal to do anything about this?
The change from 10 days to 15 days is more damning by far than the fact people haven't received their funds yet.
Hello, my name is Joseph McKenzie. How may I help you today?
You: hello Joseph,
You: I have spoke to you many times and have been told 48 hours...few hours etc. I know there are thousands of people awaiting their payoffs like me....What solid proof can you give me of my wire? I don't want a canned response that you cut and paste, I want solid proof of when the payout will be processed.......
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Your withdrawal has been delayed due to the huge backlog of withdrawals to be sent.
Joseph McKenzie: Once your wire is sent, you will receive within 7-10 business days.
You: That is not a timeframe.....you are just telling me the same thing i've been told for weeks....You are basically saying once we pay you you'll get it....I want solid proof right now that the deposit is being made today or I am calling the credit card company and disputing the charges. 1 month is way too long......Give me someone to call, give me proof of something now........
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: one moment...
Joseph McKenzie: The withdrawal department have noted that your withdrawal will be sent in 24hrs.
You: Who said that....I want a phone number so i can call them and verify
You: I've been told that hundreds of time already....at this point, that means nothing to me
Joseph McKenzie: The withdrawal department have said that. There is no customer contact for the withdrawal department.
You: Of course....more smoke and mirrors. thank you for confirming that there's no chance in hell I'm getting my money back
You: I was told 48 hours last week...a few hours friday and 12 hours monday. it is obvious your company is simply stalling and not paying anyone
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
Joseph McKenzie: Thank you for waiting. I will be right with you.
Joseph McKenzie: Once again, I apologize for the delay. I will be with you in a moment.
You: Are you still there? Is that all you can offer me?
Joseph McKenzie: The funds have not been sent due to the backlog of withdrawals to be sent. I can assure you that you will receive your funds.
You: So can you atleast guarantee a confirmation e-mail within 24 hours, since you indicated it will be sent out in 24 hours and therefore I can dispute all charges if I do not receive confirmation by 10AM PST Thursday?
Joseph McKenzie: Once the funds are sent you will receive an email confirmation.
You: You said within 24 hours....Is that not correct anymore?
Joseph McKenzie: I'm sorry for the delay. I'll be right with you.
Joseph McKenzie: Yes, the funds will be sent in 24hrs according to our withdrawals department.
You: That's all I need to know, I will check back in 24 hours
HERE'S MY CHAT LOG. SAME OLD BS. LET'S FACE REALITY AND UNDERSTAND THAT WE ARE NOT GETTING PAID. WE NEED TO FOCUS ON THE ********** ISSUES. WHAT DO WE SAY TO OUR CREDIT CARD COMPANIES? THAT IS WAS FOR GAMBLING YES OR NO? I THINK IT'S ALREADY PRETTY OBVIOUS THAT THE REASON IS FOR SERVICES NOT RECEIVED.