1. #4796
    MonkeyF0cker
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    Hello, my name is Darren Lee. How may I help you today?

    You: Could you please tell me what the status of my withdrawal is?

    Darren Lee: Please bear with me while I look up your account details.....

    Darren Lee: Your withdrawal is currently processing. It will be sent out as soon as possible. We apologize for any inconvenience caused by this delay. You will be e-mailed once your withdrawal has been sent out.

    You: still processing?

    Darren Lee: Yes.

    You: i was told last weekend by one of your CS reps that you've added 3 new processors...is this actually true?

    Darren Lee: Yes. Timeframes are going to improve but there is still a substantial backlog to work through.

    You: obviously...i've been waiting 5 weeks

    You: so are these new processors currently sending checks for you guys?

    Darren Lee: Yes. My point in stating there is still a substantial backlog to work through is that despite the fact that there are new processors working through that backlog, it will still take time to send out all withdrawals due to the extent of the backlog.

    You: well i would assume that my withdrawal is one of oldest that you currently have in that backlog, is it not?

    Darren Lee: It is certainly near the oldest of the withdrawals I have personally seen. It will still be sent out as soon as possible.

    You: i guess asking for an estimate is sort of worthless huh?

    You: obviously they are not sent out chronologically...

    Darren Lee: That would mean providing you with inaccurate information and that is not something we would like to do. We would prefer to provide you with an accurate timeframe if it were possible. Unfortunately, it is not possible. They are sent out in the order they were requested.

    You: thats entirely not true...

    You: i know people who have received checks from 6/15 withdrawals already

    You: my request was made on 5/28

    Darren Lee: If later withdrawals were sent out before older withdrawal requests, they were sent in error. Withdrawals in general are being sent out in the order they were requested.

    You: then you are saying that I should be receieving mine in a relatively short period of time since mine is one of the oldest you've seen?

    Darren Lee: Yes, relatively.

    You: ok...thanks for your assistance.

    Darren Lee: You are most welcome.

    Darren Lee: Is there anything else I can assist you with?

    You: nope thats it...ty

  2. #4797
    BatemanPatrickl
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    Scripted to a tee.

  3. #4798
    marc
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    Based on what Darren Lee is saying, sounds likes the withdrawals department is making a ton of errors

    "Darren Lee: If later withdrawals were sent out before older withdrawal requests, they were sent in error. Withdrawals in general are being sent out in the order they were requested."

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  4. #4799
    MonkeyF0cker
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    The best part is that he says that they don't want to provide inaccurate information then his next sentence says that the withdrawals are sent out in the order they are requested. Insert. Foot. Mouth.

  5. #4800
    bg16
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    what a clusterfuk!!!!

    my withdrawls : june 5,6,8,15,22nd all for almost the same amount. got an email july 4th saying my JUNE 22ND was processed and will be fedex to me in 5-7 days. UNBELIEVABLE!! How can my LAST withdrawl be processed yet my first ones,a month ago, havn't been touched? gonna call but i am sure they won't have a clue.

  6. #4801
    jackpot
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    Quote Originally Posted by BatemanPatrickl View Post
    You are correct on the maximum payout from SB; that is per check. Not sure how many you can do per day.

    Either way, pay the man his money.
    I was told 2 a day from online support.

    The guy on the phone told me to do 2 a month because I would hold my self up.

    I said how is that possible? I still don't understand his reasoning but I've been doing 2 a day.

    I at least have hope that I will see them eventually I guess.

    Mine is through BetOnUsa though which if I understand correctly is all part of SPortsBook. I don't know what to believe honestly.

  7. #4802
    mob boss
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    delays

    i guess my question to those who have a lot of $$ pending is this... IF you get all your money tomorrow would you re-deposit again? Lets just wait it out... i think they know they are losing their clients and at this point dont piss them off so we dont get our money.

  8. #4803
    jackpot
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    I can't judge yet as I only have been waiting 3 days

    I will say this had I know of the issues I would not have deposited back into my account in the first place. That being said I really can't complain at this point in time other than the withdrawal rules. I will say if I do receive all my $$ in a "timely" fashion I will leave money in my account. The casino operators have been very good so far, it's the actual "payout/site support" that I feel has been underwhelming. I wish I knew of this site before redepositing first but then again I never would have won. Gotta take the positive out of this for now, I'm just nervous right now. They did tell me about a 2 week delay so we shall see.

  9. #4804
    srhspaded
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    hope this guy wasn't telling the truth

    so i emailed them for an update on my withdrawals, still waiting on them from june 6th,11th, and 12th...here was the message I got back


    I apologise for the delay we are doing everything we can to process withdrawals as quickly as possible the delay stems from a difficulty to contract and maintain a processor due to legislation in the US.


    We expect to have a new processor on board very shortly which should quite rapidly resolve the matter.

    PLLLLEAASE TELL ME THIS GUY WAS FULL OF SHIT BECAUSE IF THEY LOST THEIR PROCESSOR I'M GONNA GO POSTAL, UPS MYSELF OVER THERE, AND KICK SOME FREAKIN ASS!

  10. #4805
    al5
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    Quote Originally Posted by srhspaded View Post
    so i emailed them for an update on my withdrawals, still waiting on them from june 6th,11th, and 12th...here was the message I got back


    I apologise for the delay we are doing everything we can to process withdrawals as quickly as possible the delay stems from a difficulty to contract and maintain a processor due to legislation in the US.


    We expect to have a new processor on board very shortly which should quite rapidly resolve the matter.

    PLLLLEAASE TELL ME THIS GUY WAS FULL OF SHIT BECAUSE IF THEY LOST THEIR PROCESSOR I'M GONNA GO POSTAL, UPS MYSELF OVER THERE, AND KICK SOME FREAKIN ASS!

    Their processor is down again?? I hope not

  11. #4806
    RickDawg05
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    My buddy requested a check from pokerstars last friday...he received it on monday. Makes me sick I've been waiting 3 weeks with not even a response and he receives his check in 3 days not even 3 business days

  12. #4807
    t0mmych4n
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    same response

    called cs again today about withdrawal on may 29 and i got the same response...still processing.

  13. #4808
    marc
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    Wonder what happened to our friend Mr. Jazette Employee. He was so confident over the weekend that everyones check would be going out soon.

    These guys should run a contest. $100,000 to the person who can figure out their system for deciding whose payouts to process. My guess at this point is that it is just totally random

    SBR Founder Join Date: 7/15/2005


  14. #4809
    MonkeyF0cker
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    I knew he wouldn't last. We started asking questions he wasn't willing to answer. Honestly, I can't believe he came in here and gave the exact same scripted answers they give out through CS.... He edited one post to delete a response that was a verbatim response to another poster.
    Last edited by MonkeyF0cker; 07-05-07 at 03:20 PM.

  15. #4810
    gunslinger99
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    Today july 5th and have 10 pending withdrawals starting from june 15th. 10 days will be a month since my 1st request and still nothing. Backlog my arse. There was no way there is a months worth of withdrawals that are ahead of me even if there are limits to how much can be processed. I just hope management does not have it in their heads to stiff the people who risked and won money on their site fair and square. If we lose, they get the money but if we win we have to sweat the payout for a month. BS!

  16. #4811
    michael777
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    2,500 since june 6 for me,still nothing

    SBR Founder Join Date: 9/20/2005


  17. #4812
    t2wentyfou4r
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    Withdrawl on June 2, still nothing.

  18. #4813
    gunslinger99
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    I honestly think they are low on funds and the accounting office and management are the only ones aware of this and they just tell the cs people that there is a backlog.

  19. #4814
    jackpot
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    Quote Originally Posted by gunslinger99 View Post
    I honestly think they are low on funds and the accounting office and management are the only ones aware of this and they just tell the cs people that there is a backlog.
    That won't be good for me.

    I am holding out hope and have nothing but positives at this time.

    Stay tuned for future updates

  20. #4815
    cards825
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    Quote Originally Posted by gunslinger99 View Post
    Today july 5th and have 10 pending withdrawals starting from june 15th. 10 days will be a month since my 1st request and still nothing. Backlog my arse. There was no way there is a months worth of withdrawals that are ahead of me even if there are limits to how much can be processed. I just hope management does not have it in their heads to stiff the people who risked and won money on their site fair and square. If we lose, they get the money but if we win we have to sweat the payout for a month. BS!
    I am waiting on 9 checks starting all the way back in May 19. I did receive a check this week and 2 more emails I received this week.

  21. #4816
    gunslinger99
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    well thats a good sign.....thats a month and a half to process. Still unbelievable.

  22. #4817
    chiller
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    Good news. DHL was here today with my 2nd withdrawal. Requested 5/27. The one from last week was requested 6/5 and got here earlier. Same processor both times.

  23. #4818
    michael777
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    chiller,thanks for the info

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  24. #4819
    RickDawg05
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    This question is for anyone who has requested multiple withdrawals on the same day...If you requested 2 checks per day did they send them both in the same envelope? Probably not but curious.

  25. #4820
    jdwars
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    I got a check today. FedEx.

  26. #4821
    marc
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    Strange. They must have at least two processors if some people are getting paid by DHL and others by fedex. But the timeframes aren't getting any better.

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  27. #4822
    jpot34
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    Got 2 e-mails over the last few days saying 2 more checks are on the way. Seems things are picking up. For me at least. Just keeping you all posted.

  28. #4823
    jdwars
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    Quote Originally Posted by marc View Post
    Strange. They must have at least two processors if some people are getting paid by DHL and others by fedex. But the timeframes aren't getting any better.
    I was getting checks from DHL. The past two have been from FedEx. Hopefully things will improve soon. The new checks are coming from a different state and processor than the DHL checks.

  29. #4824
    CFitz
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    hope

    You all have given me hope, but how much longer should I hope. I started hoping since June 1st 2007and I am still hoping to receive my withdrawal.
    There must be something we can do. Any suggestions.



    Quote Originally Posted by azkid View Post
    Ok, so I've been singing the praises of sportsbook.com lately, but....I cashed out for $3600 last Friday and was wondering why my withdrawal had not yet been processed.

    Today I get an email from sportsbook that says:

    "Thanks for your recent withdrawal request.
    We wanted to let you know that your withdrawal for $3,641.00 requested on 2/23/2007 has been processed. However, thereís a slight delay in getting the check out to you. Sorry about that.
    You should receive your check within the next 10-12 business days, but donít hesitate to contact us via email or use our live chat service to get an update on your payment's progress."

    I talked to one of the live chat ppl and they said:
    "Unfortunately there is a delay in processing withdrawals due to the fact we have changed to a new processor. This change was made to improve our customers security."

    Lately sportsbook has been great about processing withdrawals quickly. But with all that's been going on in the industry, I'm worried that I'm about to get screwed. Does the payment processor thing sound like a legit excuse to people? I guess I can understand it. Maybe I am being paranoid?

  30. #4825
    rockstar
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    isnt there anything we can do?

  31. #4826
    jpot34
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    Quote Originally Posted by rockstar View Post
    isnt there anything we can do?


    We've tried most everything. Be patient like the rest of us have since the 3rd week of Feb.

  32. #4827
    BatemanPatrickl
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    Quote Originally Posted by jpot34 View Post
    We've tried most everything. Be patient like the rest of us have since the 3rd week of Feb.
    You haven't received anything yet?

  33. #4828
    gunslinger99
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    still no word on my withdrawals. 1st one was june 15th. just get this answer everytime.

    Hello, my name is Darren Lee. How may I help you today?
    me: any glimmer of hope on withdrawals being processed yet?
    Darren Lee: Withdrawals are being processed as quickly as possible on a constant basis. I will check on yours now. Please hold.
    Darren Lee: Your withdrawals are currently processing. They will be sent out as soon as possible. We apologize for any inconvenience caused by this delay. You will be e-mailed once your withdrawals have been sent out.

  34. #4829
    gunslinger99
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    at least no bs

  35. #4830
    Mark Shark
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    Hey Gunslinger it is all BS. Take it from me. I have heard it all from them since FEB.

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