[seaborneq]

5 dimes is grading it as a loss.

[PAULYPOKER]

3 points 9ers

[seaborneq]

5dimes is looking really bad

[SportsPedagogy]

Yeah, 49ers kicked a FG as time expired.

[seaborneq]

maybe they were watching a different game or couldn't believe Akers could connect on a chip shot

[PAULYPOKER]

he missed it but acted a running into the kicker penalty out, then made it on 2nd try................

[seaborneq]

I am fighting over an office pool of 1350 dollars because they graded the no score in last 30 seconds as incorrect.

[PAULYPOKER]

Take screen shot of it off ESPN and email it to them.........

[seaborneq]

Take screen shot of it off ESPN and email it to them.........

it's weird that they did not award the money to the winner of the pool yet

[seaborneq]

Got it straightened out. If I had said nothing someone else would have won 1350. I don't think they would have acknowledged the error against them. I knew it took too long to grade the pools last night.

[seaborneq]

I must praise 5Dimes for doing the right thing. They corrected the error in my favor. great book.

[tto827]

Lots of props out there. Every year books seem to grade a few wrong on the first try. Good books won't pay out and will double check.

[seaborneq]

5Dimes Chat Support Transcript






General Info



Chat start time

Feb 4, 2013 9:00:35 AM EST



Chat end time

Feb 4, 2013 10:14:45 AM EST



Duration (actual chatting time)

01:14:09



Operator

Sue






Chat Transcript



info: Please wait for a site operator to respond.
info: You are now chatting with 'Sue'
Sue: Welcome to our online Customer Service! How may I assist you today?
5d: hello
5d: serious issue here.
5d: is there ANY chance an office pool entry can be changed after its locked or during grading?
Sue: No sir it can
Sue: it can't **
Sue: Office pools can't be delete or change.
5d: my enrty 114239 had ONLY two misses all night long in BOLD, yet this morning after grading it now has three
Sue: Can you please confirm your account number and password?
5d: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sue: Ok, let me check on this. Please hold
5d: thanks
5d: are you still there?
Sue: Yes sir
5d: what did you see?
Sue: Our wagering department is checking this
5d: ok
Sue: Unfortunate I'm not able to see much of the office pools that is why they have to check it
5d: ok
5d: I wonder what is taking so long.
Sue: Ok sir
Sue: They check it
Sue: losers you have are No score in last 0:30 first half, Non-offensive TD, safety scored, goes to OT and National anthem length over 128 seconds
Sue: those are grade correctly
Sue: there is nothing wrong you ended up in 2nd
5d: It is say I have 12 instead of 13
5d: saying
5d: ok
5d: was no score in last 30 seconds on the left or the right?
5d: I had score in the last 30 seconds.
Sue: YeLet me double check
5d: there was a score the last 30 seconds of the 1st half
5d: unless I was watching a different game
5d: do you see that one was graded wrongly?
5d: are you still there?
Sue: Yes sir, I'm checking with them
5d: what did they miss? because they don't have the correct information that you posted.
5d: what you posted for my incorrects is not correct?
5d: are you still there?
5d: this is 1350 dollars on the line for me?
Sue: Yes sir. I'm still here.
5d: not just coming in second place
5d: do you see what I am seeing?
Sue: Remember that I have to check with another department on this
Sue: That is why is taking longer that usual
5d: but do you see it
5d: what were they looking at before
5d: it is graded wrongly or I watched the wrong game last night
Sue: Ok sir. after checking this it actually seems they scored in the last 30 sec of the 1st half. So they are regrading this pool
Sue: Please hold top see the outcome.
5d: had they already awarded the money to number one?
Sue: No sir. Please hold
5d: seems like they scored in the last 30 seconds. that is funny. It looked like they did
Sue: Ok sir, they just fix it
Sue: And you won
5d: did I win?
Sue: We apologize for the inconvenience.
5d: Sue I could hug you.
5d: you had to believe in me for this to happen
5d: I do feel bad if the person ahead of me thought he/she won last night
Sue: Yes sir. But we fix it now. Thank you for the info and understanding.
Sue: Is there anything else I can assist you with?
5d: I am proud of you guys for correcting it. Thanks a million. I will never forget the help that you gave me.
Sue: You're welcome.
5d: that will be it? or can I make a free withdrawal today?
Sue: You can request a payout sure
Sue: Let me check the account
info: Your chat transcript will be sent to se at the end of your chat.
Sue: A payout for how much ant through what method?
5d: will it be free?
5d: do you still do free monday payouts?
5d: by check
Sue: Yes with check, we can cover the fee up to $80 if you don't have a payout in the last 30 days
5d: send me 2500 dollars
5d: by check
Sue: Ok sir, you need to agree to a new disclaimer
Sue: It will be faster if you submit the request on line to get the disclaimer
5d: what is that "new" disclaimer?
5d: Fast is not important, but I can do it if need be
Sue: You need to agree to that disclaimer. I can send you an email with it or you can get over the website by submitting the request. That is why today over the website will be a little faster.
5d: ok. I'll do that. If not I will do it next week.
5d: again thanks
Sue: You're welcome.
Sue: Is there anything else I can assist you with?

[Pinocchio]

I must praise 5Dimes for doing the right thing. They corrected the error in my favor. great book.

I don't think making a mistake and correcting it should deserve praise. But that's just me.

[seaborneq]

I don't think making a mistake and correcting it should deserve praise. But that's just me.

I agree. It's the PC thing to do when things don't go your way. IF I don't count all 54 entries myself nobody will notice this, but me. Somebody got screwed. Trust me.

[pavyracer]

I don't think making a mistake and correcting it should deserve praise. But that's just me.

For every one customer that notices the error and requests to be corrected there are 3-4 that didn't notice it. So the book doesn't grade correctly those bets of the customers who didn't complaint. Win win situation for them.