[Br0nxer]

Fukkin Mickey Mouse book

Just learned that today

I like my comfort zone

5dimes
heritage

[Goat Milk]

We don't have time for games

20 minute chat conversation for a 2 bill deposit

When I say I will do something, consider it done

[Goat Milk]

Good book with many options. I played there for a while.

Customer service? Forget about it.

If I go to a restauarant. Even if they have the best food in the state. If the waitresses and waiters are bitches then why would I go?

[mighty maron]

When your underpaid English as a second language employees encounter something like this they are probably told by default that 1. They dont have authority to do special things. 2. Are unable to change the computer.

Keep your head and ask for the manager...if he or she is busy come back later...it will get credited by a quality book you have a semi-valid argument that probably only a supervisor can override. The nuclear option should never even be typed unless you intend 99 percent of the time to do so....a some freeplay worth the account?

[Goat Milk]

lol my thread got deleted?

i don't have time for your mini games, Louis

You can only protect someone for so long before they fukk up again

[jjgold]

Bronxer go take the offer

They have big money

[blackbox]

seems if you speak with almost anyone via phone at there offshore books-1 they are very polite- 2 they do as told by management- 3 the big downfall-once you get past hello - the nightmare begins and pray for patience- gl all-small knowledgeable labor pool for sure.

[frizzelli]

Unfukkinreal

[Br0nxer]

DSI is a whoreshit book

Plain and simple

I would not recommend anyone play there

[Easy-Rider 66]

DSI is a whoreshit book

Plain and simple

I would not recommend anyone play there

Disagree. Not as good as 5D, but they pay and a have solid racebook. Good out for US customers.

[secretstash]

just pm the betdsi rep on the forums.. they always work out a nice deal in pms with a special code

-stash

[BigDaddy]

nothing new with DSI/BM CS

http://www.sportsbookreview.com/forum/players-ta...l#post15882478

maxvalue1

SBR PRO
Join Date: 11-08-10
Posts: 287 betpoints: 108 Message Me

Heads up guys...I have received emails,mailers, and personal phone calls from BETDSI and this promo. I finally pull the trigger and call CS and ask them if the promo is still valid and they said yes i would get it....100% up to $500..then I was given instructions on how to send funds.
I send $500 and immediately see it in my account but "no bonus"..I sent Three unanswered emails (first two within 12 hours).
I called a CS rep and was told it would eventually show up,,give it some time. 3 days later NO bonus
Today I was told via CHAT Sophie: Sir, bonuses must be requested over the chat or over the phone in the next 24 hours after depositing.

I was like ????? shes telling me basically to bad..you should of called sooner....after telling her I did call i just got grilled on it..Sophie: When did you requested the promotion over the phone? and what phone number did you use for calling ?Sophie: Do you have the rep's name?

BUT..after all was said and done BETDSI did the right thing .....Sophie:Ok, we will make one time exception for you.

Not trying to badmouth BETDSI in any way..I love this book and never had a problem...just don't want anyone to have to go through this circle jerking and frustration just to get your bonus...they dont automatically put this freeplay in your account ...CALL ASAP and tell them you want it in your account.




BigDaddy

SBR PRO
Join Date: 02-01-06
Posts: 6,567 betpoints: 2 Message Me

Max

you will get your bonus

it's not the first time nor will it be the last time DSI/BM has pulled this stunt.

i am sure the Betdsi relations person will take care of you.

[RudyRuetigger]

Betdsi,

I have used my football2012 promo

I would like to use bronxers tomorrow. PM me for info on how to do this.

Thanks in advance.

[RyanLeafOfBets]

Betdsi,

I have used my football2012 promo

I would like to use bronxers tomorrow. PM me for info on how to do this.

Thanks in advance.

Hahah I already asked about this. They told me that it was a one time offer.

[nosniboR11]

I got no fukkin time for ignorance

stupid motherfukkers

then you have no time for yourself, second, learn how to talk to people, you are the dumbA##, think it is time for your a## to grow up, hell your losing your hair, I think it is time, save that "dime" and get some anger management classes

[BetDSI Relations]

Fukkin Mickey Mouse book

Now i remember the reason why i play with 5 dimes and heritage only

Trying to ship em a fukkin dime

Clerks dont have a fukkin clue

On hold for 20 minutes to find out the simplest minutia of information. dumb motherfukkers

telling me the 100% FP bonus with 8x RO on a first time deposit of 500 expired last week when i was looking right the fukk at the offer which expires 9-16.

Then they tell me o it was just updated. I did not know that



lost me as a customer before I ever made my first fukkin deposit

Based on your post we took the time do some QA work for the call in question. Our intention is to provide the best support we can to all Members current and potential. In these situations it is best to try and get some positive out of a negative situation. These occurrences can also assist us to manage potential personnel issues that can arise in any business.

The findings on the call recording were as follows:

The representative fielded a call with a direct request for a $300 deposit with an inquiry about the bonus amount for that deposit. The representative offered the 100% bonus option of $300 freeplay to the caller. The representative never mentioned expired promotions on the call. The representative also cited the rollover as 10x on the call; 8x was never mentioned.

On a side note, the representative’s knowledge of SBR was questioned on the call as well. After the termination of the call, there was a live chat message sent with a link to this post.

We are still looking at the hold time issue, as that falls outside of an acceptable range of service for a call.


Feel free to PM me here as well if there is more information you can provide me. We are very serious about the quality of our service, and we try to make the best of these situations to help accomplish that goal.

Cheers,

BetDSI Relations

[firedawg]

bronxer buried 300 deposit

[RudyRuetigger]

but from what dsi posted, then what was the problem (there had to be something?)?

dsi IS my top book, and bronxer is top 5 poster.

i hope this situation gets sorted, i do not like bad rep for dsi

[BetDSI Relations]

but from what dsi posted, then what was the problem (there had to be something?)?

dsi IS my top book, and bronxer is top 5 poster.

i hope this situation gets sorted, i do not like bad rep for dsi

This post was not about any negativity at all. We want top notch service for members. That is what we are attempting to accomplish. After reading the OP we wanted to make sure to avoid anything similar to this in the future. Bronxers' information does help to accomplish that goal.

[ProfaneReality]

Bronxer likes to call books "mickey mouse" .... lying about deposit amount and sending a link to the thread....

[BigDeem5]

Br0nxer say it ain't so. I deposit $300, I figure you deposit $30,000

[SBR Lou]

If br0nxer consents, we can post the audio so everybody hears what actually took place.

BSing and storytelling is cool in the forum, but don't waste a sportsbook's time from assisting someone that may actually have a real question.

[BigDeem5]

If br0nxer consents, we can post the audio so everybody hears what actually took place.

BSing and storytelling is cool in the forum, but don't waste a sportsbook's time from assisting someone that may actually have a real question.

Now Lou is burying Br0nxer. Br0nxer, check in

[firedawg]

[ProfaneReality]

Bronxer we need to hear the audio.

Odds Bronxer consents to release of audio
no -1000
yes +800

[Br0nxer]

just woke up

the original call I made i was told the 100% FP was valid

But i called back to double check after I had my address changed on file. Thats when I was put on hold for 20 minutes and told the 100% FP had expired

Im not looking to throw a book under the bus for no reason. everything i said was fact

[BigDeem5]

just woke up

the original call I made i was told the 100% FP was valid

But i called back to double check after I had my address changed on file. Thats when I was put on hold for 20 minutes and told the 100% FP had expired

Br0nxer, I'm going to assume it was a dime and not 300. Any verification?

[Br0nxer]

Br0nxer, I'm going to assume it was a dime and not 300. Any verification?

i would never ship a book i never used before a dime on a 1st deposit

that was an embellishment for the story

everything else was fact

[BigDeem5]

Any response to Lou? Releasing the audio or no Br0nx?

[Br0nxer]

NO release of the audio

i do not consent

it got heated

[BigDeem5]

Bronxer I hope for your sake u can prove this was a 1,000 deposit and not $300 or you'll be noted with the likes of PWAD as a false bettor.

[Br0nxer]

Bronxer I hope for your sake u can prove this was a 1,000 deposit and not $300 or you'll be noted with the likes of PWAD as a false bettor.

Get the fukk outta here kid

[firedawg]

Lmao.... Unreal

[BigDeem5]

Bronxer, Im on your side pal

[TheCentaur]

Bronxer you seem to be buried

DSI don't post Bookmaker type betting limits and then limit me to $250 saying you don't get enough action on my type of bets