1. 06-14-12 05:19 PM #1
    High3rEl3m3nt
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    5dimes trying to stick me with $250 in refund fees?

    Can someone help me understand this?
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  2. 06-14-12 05:21 PM #2
    acl123
    syndicate
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    Did you cancel a check withdraw?
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  3. 06-14-12 05:23 PM #3
    High3rEl3m3nt
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    no...not sure, the guy in chat is hell of confusing.
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  4. 06-14-12 05:43 PM #4
    High3rEl3m3nt
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    Short story: Wanting to make a withdrawl. I have used several methods of depositing. I think...though it's hard to know, $250 has to go back onto a certain method that I used, before I can withdrawl using my favorite method. Who knows...calling in tomorrow morning.
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  5. 06-15-12 03:53 PM #5
    High3rEl3m3nt
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    not that many care, but I wanted to give an update. The matter was handled in a fast and professional manner and they have been generous for the misunderstanding.
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  6. 06-15-12 03:54 PM #6
    Easy-Rider 66
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    5 Dimes is not known for excellent customer service, but good to know. Solid out for US players.
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  7. 06-15-12 03:59 PM #7
    High3rEl3m3nt
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    The person in chat made a pretty huge error. I really think Tony has one of CS reps running at least a dozen chat windows at a time. Twice, the person asked me what they could do for me, without already realizing that they were already working on my issue. Also, the person accidentally said they were processing a withdrawl with a method different than I what I had just requested. They realized their error and have handled it very professionally...so yah, much to do about nothing in the end, Thank GOD!
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  8. 06-16-12 06:24 PM #8
    korbal29
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    the customer service is great at 5 dimes , if you are courteous , polite ( never a problem)
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  9. 06-16-12 06:26 PM #9
    chuff
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    I think the CS there is okay. From my experience Tony is rough around the edges to a fault, but he seems to run a solid business.
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  10. 06-16-12 06:30 PM #10
    Easy-Rider 66
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    My experience with 5 dimes CS was okay, but they were a little vague on some issues. Never had to deal with the Man who runs 5 dimes. But overall one of the best shops for US players imo.
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  11. 06-16-12 10:31 PM #11
    High3rEl3m3nt
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    Received my withdrawl the very next day with no hassles....no fees...thanks 5dimes!
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  12. 06-17-12 09:35 AM #12
    Bill Dozer
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    Quote Originally Posted by High3rEl3m3nt View Post
    not that many care, but I wanted to give an update. The matter was handled in a fast and professional manner and they have been generous for the misunderstanding.
    Thanks High3!
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  13. 06-17-12 09:56 AM #13
    relaaxx
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    Quote Originally Posted by High3rEl3m3nt View Post
    not that many care, but I wanted to give an update. The matter was handled in a fast and professional manner and they have been generous for the misunderstanding.
    good to hear
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