1. 02-13-12 08:29 AM #1
    ZBOIZ
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    Whatever happened to 5dimes customer service ???

    They shit sucks!!

    They hardly answer there phones and they leave you on hold for about 10 to 15 minutes at a time!

    I'm about to withdraw all my money and stick to bookmaker!
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  2. 02-13-12 08:32 AM #2
    crustyme
    dont i look killer?
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    were you begging for free pizzas again?
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  3. 02-13-12 08:35 AM #3
    ZBOIZ
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    lol
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  4. 02-13-12 08:42 AM #4
    baskets
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    live chat them.

    a billion times better than Heritage cust service
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  5. 02-13-12 08:44 AM #5
    TobiasFunke
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    Quote Originally Posted by baskets View Post
    live chat them.

    a billion times better than Heritage cust service


    Are you serious?
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  6. 02-13-12 08:46 AM #6
    ngates815
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    Just withdraw your money.

    Letting us know how you feel about them isn't going to make your experience there any better.

    We all know there customer service is not the best out there...You've been here for a while, I'm sure you knew that. Just take your money out and go enjoy some other book.
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  7. 02-13-12 08:55 AM #7
    ehp6737
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    Quote Originally Posted by ZBOIZ View Post
    They shit sucks!!

    They hardly answer there phones and they leave you on hold for about 10 to 15 minutes at a time!

    I'm about to withdraw all my money and stick to bookmaker!
    Personally I've had very few "bad" experiences with their CS over the years. Is it top notch? No, but it's enough to keep me satisfied. But for argument sake, even if I hated their CS, I'd rather wait on hold a few extra minutes on the phone as opposed to going to Bookmaker and having 20cent lines on many major sports and w/d fees that are outrageous. Not to mention their lines on soccer, boxing, tennis, UFC, etc. are dogshit compared to 5Dimes.

    Would you rather money or get your ass kissed?
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  8. 02-13-12 08:56 AM #8
    Laz
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    I've been with 5d for a long time now and their CS has certainly taken a turn for the worst in the past year or so......still not bad enough for me to go anywhere else though. I do try and stick to live chat as much as I possibly can....the phone can ring forever there.
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  9. 02-13-12 09:06 AM #9
    darkhat
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    It has always been non existent.
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  10. 02-13-12 10:07 AM #10
    Smoke
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    Tony would disagree
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  11. 02-13-12 10:18 AM #11
    jjgold
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    Bad customer mainly is a cost cutting measure meaning they reduce staff and try and save money.
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  12. 02-13-12 10:18 AM #12
    SBR Lou
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    Quote Originally Posted by ehp6737 View Post
    Personally I've had very few "bad" experiences with their CS over the years. Is it top notch? No, but it's enough to keep me satisfied. But for argument sake, even if I hated their CS, I'd rather wait on hold a few extra minutes on the phone as opposed to going to Bookmaker and having 20cent lines on many major sports and w/d fees that are outrageous. Not to mention their lines on soccer, boxing, tennis, UFC, etc. are dogshit compared to 5Dimes. Would you rather money or get your ass kissed?
    Sharp post.

    It also depends on what you prefer. Most players we come across prefer live chat to picking up the phone. Never heard of a delay with 5D answering live help.
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  13. 02-13-12 10:51 AM #13
    5mike5
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    live chat is so easy and they can do everything they do over the phone...and its fast too, no waiting for any1 to pick up
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  14. 02-13-12 10:52 AM #14
    5mike5
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    Quote Originally Posted by ehp6737 View Post
    Personally I've had very few "bad" experiences with their CS over the years. Is it top notch? No, but it's enough to keep me satisfied. But for argument sake, even if I hated their CS, I'd rather wait on hold a few extra minutes on the phone as opposed to going to Bookmaker and having 20cent lines on many major sports and w/d fees that are outrageous. Not to mention their lines on soccer, boxing, tennis, UFC, etc. are dogshit compared to 5Dimes. Would you rather money or get your ass kissed?
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  15. 02-13-12 11:31 AM #15
    TheCentaur
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    Quote Originally Posted by SBR Lou View Post
    Sharp post.

    It also depends on what you prefer. Most players we come across prefer live chat to picking up the phone. Never heard of a delay with 5D answering live help.
    They answer very quickly on live chat, but once they have said hi it takes forever. If you are trying to get a payout on Monday it can take close to an hour because they are off handling 20 requests at the same time or something.
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  16. 02-13-12 11:39 AM #16
    Microphone
    The Voice of SBR
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    Maybe today some people got delayed coming into work.

    http://www.upi.com/Top_News/World-Ne...6741329144114/
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