1. #1
    LuizF
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    Bet365 is stealing my money and playing with my face. A-? This? :(

    Hello, my friends!

    Last week I created topic here forum SBR to us help me

    http://www.sportsbookreview.com/forum/players-talk/1368175-i-need-help-my-account-bet365.html

    http://www.sportsbookreview.com/forum/sportsbook...nt-bet365.html




    My problem is this:

    Hello, friends!

    I need of your help to my account in Bet365

    I worked and lived in other city until 2 weeks ago. I have made my account Bet365 days ago, and I still not have my new address where I will to work, I still was searching prices of apartament(house) rent there, before to decide where

    In this last days, I was liveing with my father and mother, in house they, but only temporaly in one week, while I was searching my new apartament(house) in my new city

    Then, in register Bet365, I need to write my address. As I not have still my new address, I cannot to write "WITHOUT ADDRESS TEMPORALY", and as I not will to live with my father and mother by more than 1 week, I not can to write they address

    With this, I thinked: "I will to write here my old address, and when I to have my new address, I will to speak with Bet365 support and to change(update) in my account with my new address. Normaly, without problems"

    I have made this. I created my account, and was playing normaly in my account, in days. After I win bets, my balance was with more than 1500usd. Then, in other day, I log in my account, and she was locked

    I did in the chat support, and they asked me my code PVC. I sent to my old address where I lived and worked until weeks ago. As I not live more there and cannot to go there, I to explain my situation to they, to update my address to my new address

    Then, one people in the chat support said to me that cannot to update my address, because Bet365 not works with re-send of address. And two peoples in chat support spoke to me that I send my informations docs and photo

    I am already liveing in my new address in my new house, since starts of week last. I already changed my address in all my utility services, as eletricity, mobile, telephone etc

    This week I received my firsts accounts bill utility of my Telephone and Eletricity, with my new address in my new house

    In all this services, I already to asked and changed my new address. But because Bet365 not to want to update too?

    I would like to understand this, please. I know that one customer more or not, not change nothing to one big site as Bet365, but the situation here is one customer that to want to continue with your account, to continue playing in the site, to continue with your money. This is just. This is a lot hard to Bet365? Only to update one information personale!

    Why they locked account only after customer to deposit, to play and to win? Because not locked before all this, and to ask yours docs?

    When I have made my register there and deposited with my Neteller in first time, I receveid one mail with issue: "Know Your Customer". There speak my data personale, and spoke: "If they are correct either reply to this email or use this link to Confirm Details". Then, I obvious not clicked in this, because I will in next days to change and update my informations with my new house address

    Then, I ask to all you here in Forum SBR: Why in sites of bets exist options in members area "TO EDIT INFORMATIONS PERSONALS" if the site not to want to update this to customer? This is a lot bad

    I only need of one change of my date and one re-send of my code letter PVC to my new address house. Only this. And to have my account reopen while I wait my PVC, without option withdraw. No problem to me. I only to want to wait 10 days without to play in her. This is to ask a lot? This is just.

    I waited until today my bills with my new address arrived in my new house address (second extract of this bills). This week arrived bill eletricity and telephone

    2 agent support, Mark and Albano, spoke to me last week to send my 2 forms of docs and my photo, then today I sent to Bet365. I send all this:

    - My doc ID card
    - My doc driver license
    - My account Eletricity Bill with my new address
    - My account Telephone Bill with my new address
    - My photo of me and my face holding my ID card

    I still not reiceved any answer. I am waiting

    What you here think about my case problem?

    What more I can to make to have my account back?

    I am a lot afraid with all this

    Exist peoples here that can help me with my problem and to speak to me what I can to be making to resolve this? One peoples here knows administration of Bet365? Exist one site that regules Bet365 gambling, where I can to make one reclamation?

    Thank you to all friends of Forum SBR!







    Then, I after days in contact with Bet365, exchanging a lot mail messages and dialogs chat, the situation is ridiculous and patetic

    They are making I as idiot, stupid and patetic! Only to steal my money? This is ridiculous

    I already sent to him:

    My ID doc
    My Driver License doc
    My bills utility with my new address
    My bills utility with my old address
    My photo holding my ID doc with my face display
    My photo holding my Driver License doc with my face display

    They only required 2 forms docs (I spoke last week that I not have passport, only ID and driver license. Supervisor Jonathan spoke me last week that this 2 docs was sufficients)

    But, yesterday, now, the site is asking me passport

    This is to play with my face!? I am one idiot, stupid and patetic?

    Here is situation actual:

    THIS IS RIDICULOUS!

    THIS SITE HAVE MADE ME AS ONE STUPID AND IDIOT!


    Firstly, was required me documents

    I sent my ID doc

    After, was required my other form of document, because they need of 2 forms, and bill utility with my new address

    I sent my Driver License doc and 3 bill utility accounts with my new address

    Then, after this, they required me one photo of my holding one of 2 docs and displaying my face in this photo

    I sent my photo holding my ID doc

    Then, all is verify. Not more they need

    My account and my money still locked

    Next day, they require me account utilitys old, with my old utility

    Ok... I sent 3 or 4 old bills utility with my name and my old address. Mobile, eletricity, telephone

    Then, I sent all. All this verified:

    Dear Mr,

    Thank you for providing your bank statement today confirming your previous address.

    As you know, we take the security and validation of our customer’s accounts very seriously which ensures that you can have the utmost confidence in our service. In order to fully verify your account we require a photo of yourself holding your Drivers Licence at head height.

    Please scan this and email it to documents@bet365.com. Thank you in advance for your co-operation on this issue.


    THEN, NOW I AM CREATING NEWS THINGS REQUIRED, UNTIL I NOT TO HAVE TO SENT


    IN THIS MESSAGE ABOVE, IS CLEARY:





    In order to fully verify your account we require a photo of yourself holding your Drivers Licence at head height.

    !!!!!!!!!!!!!!!!!! "TO FULLY VERIFY" !!!!!!!!!!!!!!!!!!!!!

    THEN, I, ONE CUSTOMER IDIOT AND STUPID, AGAIN BELIEVE IN THE SITE

    I SENT OTHER PHOTO OF ME. NOW, HOLDING THE OTHER DOCUMENT, MY DRIVER LICENSE, AND MY FACE DISPLAYING IN THIS PHOTO

    OK!

    NOW ALL ENDED!?

    NOT!!!

    NOW THE SITE CREATE OTHER SHIT:

    Dear Mr,

    In regards to your account.

    In order to fully verify your identity we require you to send in a scanned picture of your passport

    You need to ensure all of the details are visible.





    THIS IS RIDICULOUS!

    THIS SITE IS PLAYING WITH MY FACE

    I AM ONE STUPID AND IDIOT!?

    LAST WEEKS I ALWAYS SPOKE THERE IN THE CHAT SUPPORT, THAT I NOT HAVE PASSPORT

    LAST WEEK JONATHAN SUPERVISOR (THIS PEOPLE THAT REQUIRED ME BILLS WITH OLD ADDRESS AND PHOTO HOLDING MY ID DOC, FIRSTLY), KNOWS THAT I NOT HAVE PASSPORT. FOR THIS REASON, JONATHAN ASKED ME TO SEND 2 FORMS OF DOC, I SPOKE THAT I ONLY HAVE ID AND DRIVER LICENSE, THEN HE ASKED ONLY THIS 2. IN THIS DAY I SPOKE TO HIM THAT I NOT HAVE PASSPORT AND HE SAY THAT NO PROBLEM BECAUSE ID AND DRIVER LICENSE ALREADY WAS SUFFICIENT

    THEN, I THINK THAT WHAT IS HAPPENING HERE IS CLEARY: THE SITE ONLY TO WANT MY MONEY! THIS IS THE UNIQUE REASON FOR ALL THIS RIDICULOUS SITUATIONS THAT THEY ARE MAKING WITH ME. I AM RIGHT THAT IF I HAVE NOT MONEY IN MY ACCOUNT, AFTER THIS ALL VERIFICATION SHE ALREADY WAS OPENED!

    THEN, MODERATORS AND ADMIN SBR, AND OTHER CUSTOMERS USERS OF FORUM HERE, WHAT I CAN TO THINK AND TO MAKE NOW?

    I AM WAITING ONE HELP OF US, PLEASE I AM MORE THAN ONE WEEK OF MY ACCOUNT AND MY MONEY, WITHOUT TO PLAY. THIS IS RIDICULOUS

    I THINK THAT THE SITE IS PLAYING WITH MY FACE, AS IF I AM ONE STUPID, PATETIC AND IDIOT




    If the site not to want I as customer, then at least give me my money balance to my Neteller (same Neteller account that I used to deposit there)

    This is the minimum that the site can to make, if the reason of all this not is for money of my account!

    I ask to admin SBR that is case have placed in check, and level SBR rating is in check pending

    IF TO NEED, I AM AVAILABLE TO SEND ALL MY DOCS AND PHOTOS THAT I SENT TO BET365, TOO TO ADMIN SBR! I ALREADY TO PROVE TO BET365 THAT I AM I, THAT I REALLY EXIST! THEY TOO SPOKE THIS, THAT I ALREADY PROVED. I HAVE MADE MY PART, BUT THEY NOT MAKE THE PART THEM





    [COLOR=#000000 ! important] Last week, starts of this problem, when I spoke with superviro Jonathan, he himself confirmed me that I proved that exist:

    **** I only to need to prove that I am I really
    **** And that I exist
    **** This is sufficient to me to can update my information, one simply information
    **** But, Bet365 not to want this, only because I have money in the site
    **** This is cleary to all
    **** I am not crazy, I exist, I am I
    Jonathan C We know that you exist because you have sent the ID

    And, in final of this day log chat, he asked me to send bill utilitys with old address (all this before other agent support, days after, to require more thing, more photos, more docs):

    Jonathan C In order to review your account we require the PVC code if you do not have this do you have a utility bill with the address you registered on the account?
    **** I not understang your msg
    **** Repeat her with other wors, please, excuse me
    **** I have utility bills recents yes, of my old house
    **** Is this that you spoke?
    Jonathan C We require a utility bill with the address registered.
    **** But this I have
    **** I lived there until 2 weeks ago
    Jonathan C You said you only updated your utility details this week, so this means the old address should be registered to some of your old utility bills.
    **** Yes, of course
    **** My olds bill utility was of my old address
    **** Because I lived there
    **** Then, I have bill utility of my old house, with my old address yes
    Jonathan C The address that is registered to your bet365 account?
    **** Yes, until 2 weeks ago, my bills utility was of there
    **** I lived there, as I spoke to you always
    Jonathan C We need a copy of this
    **** Only since last week, I changed my address
    **** In services utilitys
    **** And this week actual I starts to received my second fature extract of bills
    Jonathan C I have advised we need a bill with the address that is registered to your bet365 account, until this is received there is nothing further we can do.
    Jonathan C Is there anything else I can help you with today?
    **** Mark and Albano asked me 2 docs, 2 address bills new and my photo with my face holding one doc
    **** Correct?
    **** And now you asked one old bill utility, correct?
    Jonathan C Yes you have sent bills with your new address.
    **** After this, what happens?
    Jonathan C We need bills with your old address, the one that is registered to your bet365 account.
    **** Yes, I understood this
    **** That I will to can playing here in my account?
    ****
    **** I am a lot happy now, Jonanthan, you not think
    **** Is this correct?
    Jonathan C Is what correct?
    **** That after I to send to you this, I will can go back with my account and to play again here?
    Jonathan C Once the account is verified, yes.
    Jonathan C Is there anything else I can help you with today?
    **** What need to verified account?
    **** After this
    Jonathan C A bill that has your old address details and your name on it.
    **** I understood
    **** I will to sent this to you then
    **** I will to search now my old bill to you, and I sent to your email
    Jonathan C Thank you for your co-operation.
    **** Thank you very much
    **** Excuse me to all this time here
    **** I knows that you have other customers to speak hehehehe
    **** Excuse me for this
    Jonathan C It is ok, I am glad that we have been able to resolve the issues.
    Jonathan C Is there anything else I can help you with today?
    **** Only this. Thank you very much
    Jonathan C Thank you for contacting bet365 Live Chat today.
    **** And good work to you and your friends works
    Jonathan C has now left this chat.
    This chat has been closed by bet365



    [/COLOR]

  2. #2
    brankica023
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    Man this is too much,they are playing with you,SBR help this man fast because this is stupid!!

  3. #3
    allin1
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    This is a security measure they take against potential fraud or multiple accounts. It is normal and actually quite ok, but in this case you really are unlucky.

    Maybe if you have some proof that you did use to live at the old address you can convince them that you actually moved from there. Also is it impossible to pick up your mail from the old address? If you can do that then your problems are solved.

  4. #4
    allin1
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    I don't understand how did you manage to make a new id and driver's licence so fast with your new address? It is quite strange...

  5. #5
    FourLengthsClear
    King of the Idiots
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    You will get your money.

    You signed up with an address which you knew to be wrong. Yes, their verification procedure is excessive and a complete pain but you will get it sorted out.

  6. #6
    LuizF
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    "Maybe if you have some proof that you did use to live at the old address you can convince them that you actually moved from there"

    I already sent to they this, proof olds and they already have made accept

    "I don't understand how did you manage to make a new id and driver's licence so fast with your new address? It is quite strange..."

    I not spoke this anytime. This is impossible. I sent my ID doc and driver licence that I have a lot years, obvious




    What happens here, is only that they are passing time, to I desist by fatigue

    This is ridiculous

    All day they asked my onething different? Before they need of only 2 forms docs (procedure standard, normaly), but as I already sent all, they are creating new terms. I have not passport! They knows of this since last week, for this reason they asked now

    If I had passport, after I sent,
    they would ask other thing,
    perhaps now one photo of my nude?! ¬¬

    Is ridiculous a lot

    Only for my money. If my account not have money, she already was reopened, I am right of this

  7. #7
    SportsMushroom
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    sir your post is too long and I dont understand what you are saying

    anyhow, file a complaint with SBR here:

    http://www.sportsbookreview.com/Spor...Complaint.aspx


    sbr will fix this for you

  8. #8
    LuizF
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    FourLengthsClear
    You will get your money.

    But I am afraid, because the site not thinks as us



  9. #9
    allin1
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    Quote Originally Posted by LuizF View Post
    "Maybe if you have some proof that you did use to live at the old address you can convince them that you actually moved from there"

    I already sent to they this, proof olds and they already have made accept

    "I don't understand how did you manage to make a new id and driver's licence so fast with your new address? It is quite strange..."

    I not spoke this anytime. This is impossible. I sent my ID doc and driver licence that I have a lot years, obvious




    What happens here, is only that they are passing time, to I desist by fatigue

    This is ridiculous

    All day they asked my onething different? Before they need of only 2 forms docs (procedure standard, normaly), but as I already sent all, they are creating new terms. I have not passport! They knows of this since last week, for this reason they asked now

    If I had passport, after I sent,
    they would ask other thing,
    perhaps now one photo of my nude?! ¬¬

    Is ridiculous a lot

    Only for my money. If my account not have money, she already was reopened, I am right of this
    Luiz now I understand, and indeed it is ridiculous. It seems that this is an honest mistake/ missunderstanding so it should be easy for them to understand your situation as it is quite clear if you have the proof that you actually did live at that address.

    Unfortunately if they are regulated by some "laws" then it is harder for them to bend those laws or avoid them...

    Take for example brokers for trading on stock market or forex exchange in England. They are obligated by law to request such documents for proof from their customers in order to prevent fraud, money laundering etc. If they don't apply those rules they can be in trouble and get fined or get their license suspended. I am not an expert in law but that is how I understood this issue. Justin7 on the other hand is really god at these things so you should just contact him, or make an official complaint with sbr and hope for the bets and quickest solution.

  10. #10
    LuizF
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    SportsMushroom
    sir your post is too long and I dont understand what you are saying
    anyhow, file a complaint with SBR here:
    http://www.sportsbookreview.com/Spor...Complaint.aspx
    sbr will fix this for you

    Excuse-me, my english is bad

    I already have made now again created one complaint there. Help-me, please, SBR

  11. #11
    allin1
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    Quote Originally Posted by LuizF View Post
    FourLengthsClear
    You will get your money.

    But I am afraid, because the site not thinks as us


    Don't be afraid. This is a big and respected bookmaker that makes a lot of money all the time. They wouldn't want to steal your money and they wouldn't have any reasons to make your life difficult. They usually aim for complete customer satisfaction (unless you are trying to do arbitrage). Your situation should be resolved, so don't be afraid.

  12. #12
    SportsMushroom
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    Quote Originally Posted by LuizF View Post
    SportsMushroom sir your post is too long and I dont understand what you are saying anyhow, file a complaint with SBR here: http://www.sportsbookreview.com/Spor...Complaint.aspx sbr will fix this for you Excuse-me, my english is bad I already have made now again created one complaint there. Help-me, please, SBR
    if you have filed a complained with sbr then do not worry you will be ok

    sbr is the best

  13. #13
    pay on time
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    These books need to stop with all the faxing bs. Really all that is a necessity is ID if you need to fax anything. Bank statements and utility bills, just insane.

  14. #14
    allin1
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    Quote Originally Posted by LuizF View Post
    SportsMushroom
    sir your post is too long and I dont understand what you are saying
    anyhow, file a complaint with SBR here:
    http://www.sportsbookreview.com/Spor...Complaint.aspx
    sbr will fix this for you

    Excuse-me, my english is bad

    I already have made now again created one complaint there. Help-me, please, SBR
    If you allready made a complaint with sbr they will see into it, you just have to be patient. You maybe in a hurry but it might take some time to get this sorted out. Even if it takes a couple of days for sbr to respond to your complaint, they will still do their best to help you or at least clarify the situation for you.

  15. #15
    LuizF
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    I am one people without a lot money, I joined for days my money before to resolve create my account and to deposit

    I never imagined that the site would do something like that to me. If I knew, I would have waited another two weeks to create the account


    The person is obligated to do, bills to pay, and have to stay several days, as I am, stuck with money and still, waiting the good will (never have) a website for your account

    This is very bad, I'm afraid the worst happens and they speak: we will not open your account, you have no passport and this decision is final, and goodbye to ever again!


    Perhaps, for many here in the forum, this money is little. They are big and old players. But for me it is big. I bet 2 days with my account, I got a good money (for me that I'm not much)

    I'm betting small, low values. It would be very important for me to get my account back and continue playing there

  16. #16
    pjesnik24
    kicked out
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    This is ridicilous. you should complain here, IBAS and to wherever they are regulated (UK I guess). They have the right to ask for documents and proof of address but everything else is bullshit. holding your ID next to your face while reading newspaper from your country with recent date on it is the next step and then you will have to send your stool sample recording it while you are doing it because if you do not, it may be someone elses. this is sick, SBR help this guy

  17. #17
    jjgold
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    Settle down kid

    We do hear your frustrations

    Let SBR employees check everything out

  18. #18
    LuizF
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    pjesnik24
    "holding your ID next to your face while reading newspaper from your country with recent date on it is the next step and then you will have to send your stool sample recording it while you are doing it because if you do not, it may be someone elses"

    This is true, my friend

    The site always ask one thing, speaking this is the last thing required

    The customer sent

    After this, the site ask other thing. And always is this way, never ended, until the customer to desiste by fatigue

  19. #19
    jjgold
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    you cannot let a book wear you down
    Dont quit

  20. #20
    LuizF
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    jjgold

    I understand your point view, but the problem is that the sites not think as we users and customers

    They only want to win money to them, with all forms possibles and impossibles that can to make

    One customer
    more or less, nothing changes for them, this is true. For this reason, they are not even a little concerned to help us and do the right thing, prefer to keep inventing and creating things for the customer to get discouraged and sad, tired and to desiste their rights to continue searching soluction to your case

  21. #21
    SBR Lou
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    Quote Originally Posted by pjesnik24 View Post
    This is ridicilous. you should complain here, IBAS and to wherever they are regulated (UK I guess). They have the right to ask for documents and proof of address but everything else is bullshit. holding your ID next to your face while reading newspaper from your country with recent date on it is the next step and then you will have to send your stool sample recording it while you are doing it because if you do not, it may be someone elses. this is sick, SBR help this guy
    Actually it's fairly standard.

    Some posters are beyond naive as to how prevalent fraud and forgery are in certain parts of the world. If there are folks in Romania and other parts of the world signing up everyday to try to scam 6 points, you'd better believe the sportsbooks receive a whole range of characters. Typically a guy suspected of fraud or bonus abuse saying he has no address would raise some flags. Our suggestion here would be to oblige the request for the picture of the passport.

  22. #22
    LuizF
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    I already proved that I am I, that I exist

    What more to make?

    If the customer not have passport and the site knows of this since last week, why only now after all other verifications, the site is asking this? Because to want my money, only this, not exist other reason

    The percent of customers and peoples in the world that have passaport, and percent that not have, is bigger! For this, no comments. This ridiculous one site to be asking this after 1000 other verifications photos and docs!

  23. #23
    SBR Lou
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    Luiz,

    If the passport's in your possession - why can't you take a photo of it?

  24. #24
    allin1
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    Quote Originally Posted by SBR Lou View Post
    Luiz,

    If the passport's in your possession - why can't you take a photo of it?
    the answer is in a previous post of his


    Quote Originally Posted by LuizF View Post
    This is ridiculous

    All day they asked my onething different? Before they need of only 2 forms docs (procedure standard, normaly), but as I already sent all, they are creating new terms. I have not passport! They knows of this since last week, for this reason they asked now

    [/B][/COLOR]

  25. #25
    mighty maron
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    Cliff notes of this please...red type gives me headaches

  26. #26
    FourLengthsClear
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    Quote Originally Posted by mighty maron View Post
    Cliff notes of this please...red type gives me headaches
    1) He signed up using an old address due to moving house.
    2) Due to the country he lives in, Bet365 do a postal address verification.
    3) Because the address was not verified, Bet365 are making him jump through hoops to prove his identity.

  27. #27
    LuizF
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    My friend, I not have passaport!

    The site Bet365 (agent support Jonathan) knows of this since last week

    Since the start of this problem all last week, when he asked me for 2 forms documents (driver license, id, passaport, others), I spoke that I have id and driver license, but not have passport

    Then, himself spoke to me: "ok, no problem. only 2 docs form are necessary. you to can your id and your driver license, this is sufficient"

    But, now, after I to have sent ALL INFORMATIONS POSSIBLES, docs, photos, bills, ALL, the site ask passport! Because knows that I not have

  28. #28
    k13
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    What country are you from?

  29. #29
    LuizF
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    In 100,000 people world, 1 has a passport

    They ask for a passport, for this reason: few people have, compared with those who do not have

  30. #30
    caseyman011
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    I read the entire post with a drunk Lithuanian accent (in my head, of course). If this guy happens to be from Lithuania, I need to go make a large bet on something, anything. Oh...wait...I'll be doing that anyway

  31. #31
    SBR_John
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    Wow. When a book does this its because something has matched their internal fraud controls. They have some kind of irregularity. Sometimes a player shows up on a scammer report from a private service they subscribe to. The book will not tell a guy what the irregularity is because they want their internal controls to be a secret.

  32. #32
    allin1
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    Quote Originally Posted by SBR_John View Post
    Wow. When a book does this its because something has matched their internal fraud controls. They have some kind of irregularity. Sometimes a player shows up on a scammer report from a private service they subscribe to. The book will not tell a guy what the irregularity is because they want their internal controls to be a secret.
    Wow, I didn't know there are such services. Do they report potential arbers too?

  33. #33
    LuizF
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    This is wrong

    If the site no to want reopen the account, then because to ask 100000 informations, docs, photos, bills, of customer?

    This not exist

    If ask all this informations, if the I proved that I exist (¬¬) and that really I am I, then because all this problem?

    They are only playing with my face. I am one people stupid, or I am on
    ghost and I not knows this?

    The client must accept in silence what the site wants to do? If I know I'm right, because I need to accept that I'm wrong?

    In the same way that happens to me happens to others in the future. And it must have happened to other

    The reason for the existence of sites like SBR is this

    Because it is a very unequal fight, player vs book, I think

    Saying that the customer can be wrong without to be this client, it's easy. Just who is on my skin, with money being stopped and stolen, do you know the pain and the damage it causes

  34. #34
    Monte
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    3.65 pays SBR now, sorry son but you won't find any help here.

  35. #35
    LuizF
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    Monte
    "3.65 pays SBR now, sorry son but you won't find any help here."



    My friend, what is you speaking?

    Is you speaking that SBR is sponsored by Bet365 and that for this reason friends team SBR not will help me?

    Is this that I understood?





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