ID myself before betting thought would be the best way !! !! backfired though !
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Raymond: Hi, you’re speaking to Raymond. How may I help you?
MW: hello i would like to send in ID for my account please
Raymond: Hi,.....
Raymond: Sure.
File attachment upload has started.
The file ld1.JPG (37.34KB) was received.
MW: i have done that now
Raymond: Is this ID for age verification?
MW: well yes i wish to have a full Will Hill account
Raymond: Firstly, in compliance with our standard procedures, I will need to verify some account information for security purposes. Could you please confirm the following information: date of birth and the answer to your security question - Mother's Maiden Name?
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Raymond: Thank you. Please give me 3 – 5 minutes to check this for you.
MW: thankl you
Raymond: You're welcome.
Raymond: Kindly wait while I coordinate with the verification department regarding this matter. I'll get back to you as soon as I'm done.
Raymond: Kindly give me 3 - 5 minutes more.
MW: sure ok iam here
Raymond: Thank you for your time in this matter. I can confirm we have now been able to verify your age and all restrictions have been lifted from your account.


BUT WHEN WANTED TO CASH OUT 300 POUNDS THEY DONT WANT
James: Please be informed that your withdrawal is still pending as of the moment because your account is subject for Security Check

still pending even now !!!
basically getting the ID thing out the way first didnt work
doh