Since Live Help is gone I'm not sure where to put this so here is as good a place as any I guess:
I rolled over the initial bonus points promo for poker testing and have a balance of 161. It shows I've played through the rollover requirement. I want to transfer this amount to my SBR forum account so I closed the software. I waited about an hour but it still shows that I have 36 "in play" despite not sitting at any tables ATM or for the last hour. Why isn't the 161 points being transferred to my SBR forum account if I've met the requirements?
I also happened to come 4th in a tournament. Do I have to rollover the second amount before I have access to the first balance even if I cleared its rollover requirements?