Originally posted on 06/01/2017:
I don't know what that $11 fee is if it isn't due to turnover. Be good to know if you find out.
As far as unanswered emails, This message has been scrolling across the ticker on the site for at least the last few days;
Pinnacle mailing system is currently experiencing some technical difficulties. Please note we are answering your emails but unfortunately our replies are not being received. Rest assured our technical team is currently working on this issue and they will get us back up and running as soon as possible. We apologize for this inconvenience.