Originally posted on 04/05/2017:

Hi,

They cannot accept your electricity bill as the document does not show your home address on it.

The utility bill must show your home address on the piece of paper.

They don't care if the postman put it in your box or not. That is not the important part. They want to see an official document showing it has been sent to your home address on the actual document.

There really is no use fighting with them over it. Just go and find another letter that may suit them. A phone bill, water bill or a home insurance policy for example.