Originally posted on 04/19/2017:
Taking the issues with a grain of salt for it being free/low cost is reasonable, but so is asking for and expecting the offered service to be handled better. "Free" is a weird situation, and in certain circumstances (which apply here) people have higher expectations of "free" than "cheap".
Nobody wants poker to go away, but technical issues and (far more importantly) communication have been a weak point for a long time. A fair bit of the grumbling comes not from hard limitations of software/technology, but handling of situations we know could be handled better.