Originally <a href='http://www.sportsbookreview.com/forum/showthread.php?p=25571995'>posted</a> on 04/13/2016:
I bet -14 and he went to -13.5 instead of -14.5 but the rest of the market was -14. A price 0.5 off 99% of the market obviously has to be a bet. If he went to -13 or worse it's a clear cancel. On a Total if I bet ov 195 and 194.5 and 194 are still clear bets. 193.5 is close and 193 is probably a cancel. The bad line rule is for them putting up -4.5 or +14.5 when they are supposed to be -14.5. Allowing any s@!t book to cancel a bet 0.5 from the market for trader error creates a very dangerous precedent. "Trader Error" and "Bad Line" are not the same thing.
It's ridiculous that a top tier book like CRIS even allows this thread to appear for what amounts to about $350 in equity. This would never happen at Pinnacle. When an account like mine calls or emails a complaint that should be immediately be forwarded for somebody senior to handle. Not a run of the mill answer from a CS operative. Having good customer service practices is just as important as having good traders, marketing, payout procedures e.t.c
If I have a complaint with Pinny, Cris, Greek e.t.c. as a courtesy I will call/ email first and then if unhappy with their decision ask permission to post about it here. You can see from my previous posts they tend to generate mixed opinions.