Originally posted on 03/26/2016:

I've need the IOM regulator before, and they've been very helpful. IBAS are totally useless, so won't even bother with them.

It's not the 10 days that's worrying me so much, it's the vague replies, broken promises, and changing excuses from customer services. To add to that, I've repeatedly asked them straight what the cause of the delay is, only to be met with a stony silence. They say that they had too many withdrawal requests to deal with due to Cheltenham. I put it to them today that during the last week, they've not cleared one day's worth of withdrawals (my withdrawal at 138 from 17th March is still not processed, while my 16th March withdrawals were processed within 24 hours). Cue 10 mins of silence.

Something's clearly very wrong.