Originally <a href='http://www.sportsbookreview.com/forum/showthread.php?p=25037775'>posted</a> on 12/27/2015:

Speaking as someone that bets on hockey regularly at Pinnacle it looks to me like they did everything fine. I'm not trying to upset you JaeLueus but just trying to explain what probably happened. Pinnacle offers two choices for NHL games. There is a market for games including OT called "NHL OT Included" and a separate market for games "NHL Regular Time". Based on the ticket image you posted, you made a bet in the "NHL Regular Time" market on Vancouver.

At Pinnacle the "NHL Regular Time" market has two bet types for every game. A handicap bet type (i.e. spread bet) or a moneyline bet. Both of these bet types are for the result at the end of the third period. It is important to note that the moneyline bet has only two options. The home team or the away team. There is no draw option. In other words if the score is tied at the end of the third period then the bet is a "push" and all bets are refunded. For last night's Canucks/Oilers game, the score was 1-1 at the end of the third so it is a push on the regulation moneyline and pinnacle did the correct thing by refunding your bet.

So just two be clear, at Pinnacle there are two different moneylines - one for the "OT Included" market and one for the "Regular Time" market. In both cases it is a moneyline with only 2 options - home or away. The "OT Included" moneyline can't push because NHL games can't end in ties, but the "Regular Time" moneyline can push if the game is tied at the end of the third.

I suspect you accidentally went in to the Regular Time market (cause the links for the two markets are side by side at Pinnacle) and you saw moneyline and thought you were getting the OT included moneyline but were in fact getting the regular time moneyline.

So the answer to your two questions that Pinny wouldn't answer for you are:

1. They refunded your bet because it was a push on the regulation moneyline since the game was 1-1 at the end of regulation (i.e. 3rd period).
2. The Canucks were -140 on the regulation moneyline because they were the favorite and this was only a two way moneyline in regulation, not a 3way moneyline with a draw option.

I hope this helps clear things up.

Cheers!