Originally posted on 08/29/2013:

Novibet hasn't being paid out my withdrawal since 18/08.

I requested a payout of 341.75 EUR to Skrill 18/08. I was requested documents for verification and I sent it (passport + bank statement) the same day. Since that time I didn't have any responce from Novibet not about verification process, not about my payout. 22/08 I chatted with Gina. She didn't tell me anything about my payout, only "Ι will forwoard your request to the payments department". I asked to confirm that they got my documents for verification and Gina's answer was "yes".

I wrote a complaint to SBR 25/08 and forwarded it to Novibet. Novibet's answer was:"We are currently facing some technical issues with our Transaction system, due to an upgrade our company is undergoing the last few days. Our technicians are doing their best in order to settle these issues as soon as possible. We can assure you, that there is no reason to worry. Your money will be deposited in your account". And nothing next 4 days, my withdrawal still is pending.

Warning other players and asking SBR help!