Originally <a href='/showthread.php?p=18115448'>posted</a> on 03/16/2013:
Well said, Ray. I was gonna bring up those points as well, but you beat me to it. All I have to add is that there customer service is atrocious, ask the same question to 2 clerks, 2 supervisors and a manager and you literally get five completely different answers. And while it's true they never rolled over on any debts that I'm aware of, they were able to avoid that by becoming masters at stalling for time and that's a habit they seem to rely on to this day.
Considering Dino's involvement with both DSI and the Phoenix family of books, I trust CRIS/Bookmaker to tell me all I need to know about their financial stability. Since CRIS has refused to do transfers with them for three years now, and with no sign of that changing anytime soon, I'll continue to stay away. The Phoenix family is almost as bad as the BetOnline family for getting timely withdrawals greater than the average P2P limits, and that's another red flag, when any four figure withdrawal involves one form of stall tactic or another.
My experience is they don't care how you're beating them, if you're consistently beating closers you will be limited or delayed and subject to line moves. They're more sensitive to early action, though, so it's easy to head fake them into a few extra months of full limits by sacrificing some value and keeping a lower profile. They learned a very painful lesson in overbooking sharps and you can tell they're not apologizing anymore for showing the door to anyone with half a clue.
Finally, without any credible mediators at SBR for sportsbook disputes, you'd better get busy kissing ass at EOG in case you should run into any snags at that family of books. Realistically speaking, that's the only place now that can help you should you run your balance up to five figures and want to move it out of there in less than a few months.