Originally posted on 12/18/2012:

Hello,


I am a Unibet customer since February 2008, never had a problem with them before.
2 weeks ago, on December 8th, I received an email from Unibet offering me a 25% deposit bonus, maximum 50 euro bonus.
I deposited 200 euro, and the 50 euro deposit bonus were credited in my account, everything seemed ok.
A few days later, did not made any bet from that money, I tried to login into my account, and the login page
always refuse to login with the message "wrong password".
I emailed Unibet on the 17th December, and get an answer on the same day telling me that my account was closed forever, and they don't have to explain why, because that is what the rules say, the customer doesn't need to know why the account was closed and the funds kept, don't know if stolen is the right word (for now...)
In the same email, they asked me for my documents, id, moneybookers printscreen and utility bill, wich I sent the same day.
The point is they sent an email with bonus offer to tease customers to deposit, then closed my account and kept my money.
How fair is this and how this industry will survive with this kind of behaviour from sportsbooks like Unibet?


For me, it's over, just want my 200 euro deposit back to my moneybookers account, this behaviour is disgusting.


All the best


Luis Correia