Originally <a href='/showthread.php?p=15936542'>posted</a> on 09/08/2012:

How much time did Heritage spend on this? In 4 days, there were 56 emails exchanged, and over 15 MEGs of data submitted for me to review. Heritage agreed to give me every request I made. Before this whole thing started, Heritage had a good faith basis to believe there was multi-accounting. At the onset, Heritage offered the player all her deposits back if the player conceded that her previously banned son was using the account. How much time have I spent on this? About 30 hours.