Originally posted on 06/09/2012:

They are top notch, and perhaps a calm and optimistic phone call from you can straighten things out.
FYI important re free payouts:
Always add a note or comment in the payout request indicating you wish THIS PAYOUT to be your once a month freebie. (even if you're requesting it exactly when it 'should' apply).

The less you leave to ambiguity, the more your odds of a successful payout increase.

Sort of like everything else in life, with the exception of JJGold getting laid.