It's not uncommon for sportsbooks to have loyalty programs, VIP client programs, etc. You can't let everyone have it no matter what. A guy with the bankroll of a casino whale that is a known card-counter or skilled advantage player isn't going to get flown in on a private jet and have a comped stay for a month.
It's not hard to understand why the program cannot be extended to players whose action is considered too sharp.
What's hard to understand is why it's not worn with a badge of honor; instead of met with such scathing criticism. In the few occasions that we know about where a player was cut but lost his points balance, the book made it right.
What in reality is the problem, or are we just speculating that player x y z must have a gripe if they haven't specifically posted on SBR Forum?