I have never had trouble having casino turned off at my books, and in every case, it was a PERMANENT turn-off that could not be re-opened and I never had to provide documents to get it done. That is the way it should be everywhere, this is just another typical BOL scheme to allow degenerates that should not be betting in the casino to lose their balances there. Just sleazy business as usual by BetOnline, what did you expect? They will never get a dime from me and I suggest avoiding this garbage book at all costs.