Originally posted on 11/29/2011:
If ratings fluctuated along with the knee-jerk reactions of the public, I don't think any sportsbook would maintain an A rating longer than a prom dress stays on.
Fortunately, we don't have to talk in theory - we can look at things like the results of the SBR users posters poll last month, the monthly payout reports thread, the news feeds etc. Personally I think it's great having you guys as sounding boards. What gets lost in the fray though is that forums are prone to squeaky wheels. Google some reviews of your laptop. I bet you'll come away thinking your machine will explode in a year.
If customer service was more important than payouts then I'd say the flack is well-deserved at times. The fact remains BetOnline has never not paid a player and really cares about getting better in the areas you guys have pointed out.