1. #1
    big joe 1212
    big joe 1212's Avatar SBR PRO
    Join Date: 06-01-08
    Posts: 19,063
    Betpoints: 2330

    Is SBR helping in resolving disputes with Caesars?

    Quick recap:

    I sign into my account. Under “my promos” I see an offer, bet $150 on any event, get a $450 free play. So I deposit $150, bet $150, now they say the offer was not for me and I did not opt in.

    I actually took a screenshot of the offer and it does not have an “opt in” button, only a “bet now” button

    I sent them a screenshot and they keep saying the promo wasn’t offered to me and that I also did not opt in.

    Total bullshit

    A friend of mine received the same offer and got screwed over also
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 12/01/2022

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/28/2022


  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 53,761
    Betpoints: 3473

    Quote Originally Posted by big joe 1212 View Post
    Quick recap:

    I sign into my account. Under “my promos” I see an offer, bet $150 on any event, get a $450 free play. So I deposit $150, bet $150, now they say the offer was not for me and I did not opt in.

    I actually took a screenshot of the offer and it does not have an “opt in” button, only a “bet now” button

    I sent them a screenshot and they keep saying the promo wasn’t offered to me and that I also did not opt in.

    Total bullshit

    A friend of mine received the same offer and got screwed over also
    We are not officially licensed as an ADR service in NY as yet, but yes we are able to try.

    I will PM you now to get more details.

  3. #3
    big joe 1212
    big joe 1212's Avatar SBR PRO
    Join Date: 06-01-08
    Posts: 19,063
    Betpoints: 2330

    Quote Originally Posted by Optional View Post
    We are not officially licensed as an ADR service in NY as yet, but yes we are able to try.

    I will PM you now to get more details.
    Thanks Opti
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 12/01/2022

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/28/2022


  4. #4
    big joe 1212
    big joe 1212's Avatar SBR PRO
    Join Date: 06-01-08
    Posts: 19,063
    Betpoints: 2330

    Caesars has acknowledged a publishing error and has credited my account with the free play.
    Points Awarded:

    Optional gave big joe 1212 2 Betpoint(s) for this post.

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 12/01/2022

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 11/28/2022


  5. #5
    pologq
    Make SBR Betpoints Matter Again
    pologq's Avatar SBR PRO
    Join Date: 10-07-12
    Posts: 17,856
    Betpoints: 2684

    glad it worked out joe

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