yes ask for Tony, and DONT be a smart ass or get upset (i know ur not just saying), be respectful and honest and do a little ass kissin if necessary....im serious
trust me 1st time is a bit of a shock i repeated myself and he told me i didnt need to state mt case 2 times he heard me the 1st time...but in the end i was right and he took care of it
hes very tough BUT if ur respectful to him u get the same in return....he is very fair and always has been with me...ive dealt with him 3 times i think and hes not a nice person but the GM of 5dimes and he gets shit done
u have to remember the trash and cheaters these guys like him must deal with on a daily basis