S Celikel: it says call customer service when I try to log in. ? Call accepted by operator Tony. Currently in room: Tony. Tony: hello can i have your account number please? S Celikel is now off-line and may not reply. Currently in room: Tony. S Celikel is now on-line. Currently in room: S Celikel, Tony. S Celikel: rb3667 Tony: my records show that your account has been disabled for inactivity S Celikel: ? Tony: no activity in the account for over a year with no deposits then your account is shut out by the system S Celikel: never heard that before I have account a lot of places staying active... S Celikel: can you activate it back? Tony: we are not taking on new clients mid season, you would need to comeback during august S Celikel: I am not a new client Tony: you never made a deposit your account was part of a promotion S Celikel: but I have won money with the promo Tony: please come back on monday with your green dot info and we will be more than glad to deposit your winnings to that card S Celikel: green dot info? Tony: yes S Celikel: what's that? Tony: a copy of your green dot debit card front and back and the card number S Celikel: don't have one Tony: according to the promotion that was ran 2 years ago, all winnings would be deposited to a green dot debit card or a debit card that would accept green dot moneypaks S Celikel: first time I am hearing this....never knew S Celikel: why don't you guys communicate with your customers like the others Tony: the rules for that promo were clearly stated Tony: and therefore communicated S Celikel: eons ago? S Celikel: I receive emails all the time from others telling me what's going on.... Tony: that is not part of our policy, we know the product we have and we have heard from our clients that they do not want there mail or e-mail filled with junk, therefore we do not send out letters or promotions S Celikel: That's convenient S Celikel: So what can you do about my account? Tony: please come back on monday with your green dot info and we will be more than glad to deposit your winnings to that card S Celikel: I think I mentioned didn't know anything about the card.... Tony: then comeback when you have a green dot card or a debit card that accepts green dot moneypaks and we will deposit your winnings S Celikel: where do I get that? Tony: https://www.greendot.com/greendot S Celikel: don't need to deposit or withdraw...need to place bet if I need it S Celikel: do I still need the card? Tony: we are not taking on new clients and since you never made a deposit you are considered a new client S Celikel: I have money in the account with promo winnings Tony: you can feel free to leave your account as is right now and come back in august to see if we are taking on new clients S Celikel: what is as is? S Celikel: I can not even get in? Tony: promo winnings in account S Celikel: can I log in? Tony: no S Celikel: So you cutting me out....? Tony: i have already mentioned the following steps you need to take S Celikel: just want to place a bet with my money don't need to withdraw..... Tony: we will not be taking a wager from your account with the winnings of a 2 year old promo S Celikel: So what happened to my money? Tony: once you have a debit card please contact us to withdraw those winnigs S Celikel: I have a debit card S Celikel: does it have to be green? Tony: it has to accept green dot money paks S Celikel: again why don't you credit my account back instead of sending it to me....I don't need the money Tony: it seems we are going in circles Tony: the decision has been made S Celikel: exactly what I was thinking Tony: your account is inactive S Celikel: so you don't need customers? S Celikel: activate it than S Celikel: what did I do wrong ? Tony: your promo winnings will be deposited into a debit card that accepts moneypaks Tony: end of story S Celikel: contact you back with the debit Tony: please come back on monday to request your payout or when you have a debit card that meets those requirements S Celikel: ok thanks Tony: goodbye ON 10/8/2015 S Celikel: Can you activate back my account? Thanks. Welcome S Celikel! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call. Call accepted by operator mike. Currently in room: mike. mike: Hi, S Celikel mike: how are you today? S Celikel: thanks mike doing good mike: can I have your account number please? S Celikel: rb3667 mike: one moment please mike: you account is disable due to inactivity S Celikel: I went through with Tony this past spring he said to come back football season to be activated mike: yes, but we are not accepting new or disable accounts at this moment S Celikel: so what do we do? S Celikel: I am not a new customer and I have money in the account.... mike: your account is disable due to inactivity, your last wager was on Feb/2014 mike: are you ready to deposit in order to enable your account? S Celikel: I already have money in the account mike: one moment please mike: the money in the account is from a contest 5 years ago, and it is already expired S Celikel: I have winnings Serkis: what happened to the money I have won S Celikel: ? S Celikel: ? mike: one moment please S Celikel: should I talk to guy in charge directly, looks like you are waiting to hear from someone and this is taking too long mike: ok, you can check back this saturday S Celikel: who should I talk to? mike: you can talk to David S Celikel: you sure Saturday? it's usually busy day for the books mike: Sunday is a better day, around 1:30pm ET S Celikel: ok thanks. I'll try mike: ok 10/10/15 S Celikel: Is David around? Welcome S Celikel! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call. Call accepted by operator David. Currently in room: David, S Celikel. David: Hello S Celikel: HI David S Celikel: I was asked to talk to you about activating my account David: Correct David: Your account has been disable due to inactivity, and at this point, we are not taking any new customers, in your case, since your account has never been move past a promo account, it would be consider a new account David: and like I said, we are not taking new customers S Celikel: What happened to my winnings? I have money in the account... David: Yours was a promo account, you played with fun money and for some reason you decided not to use it anymore. Like I said, the account has expired. S Celikel: according to the rules fun money turned into real money...I am talking about that money S Celikel: I went through this with Tony couple months back he told me to come back during football and here I am. If you like I can post the script here.... David: Yes, and the account has expired Celikel. You are talking about a contest you played 5 years ago. And you decided not to use the account for the longest period of time. David: We did accept new customers for the Football season, but we do that the first week of the season. David: We have already closed our period of accepting new customers S Celikel: I don't want to go in circles you want the script from conversation I had with Tony S Celikel: ? David: I have it. S Celikel: You can't just close someone account without warning and communicating...there is real money in the account ... S Celikel: that mieans you are not paying my winnings David: last time the account had any kind of activity, there was still a rollover pending on it S Celikel: ? doesn't answer my question... David: I dont know how else to explain this: You didnt have any winnings, you had fun money from a contest 5 years ago, you decided not to play on our site, then 3 years later you come back asking for an account that no longer exists because the owner of the account decided not use it anymore. From time to time, we do maintenance to our servers, and the accounts that show long periods of inactivity get disable, so we dont saturate the servers with accounts that are no longer in use. S Celikel: I have accounts with the same conditions with several books and they are all still active David: Different books have different house rules S Celikel: Now for a lousy few bucks you want to mess up your credit as a book, it's your choice. I still want to make things good between us before I ruin things for you...It's not a threat it's just how things works nowadays. David: The rules of the promo were very clear. S Celikel: That's your final say than? David: I have explained to you, and my co workers too. You are account has been disable, it no longer exists. The fun money that you had with it, has expired as well. David: The money that you speak of was fun money as well S Celikel: Let me tell you what I am going to do next David. I am going to post all the conversation we had and what happened here on the net and we let your customers decide what kind of book you are running. Think about it for the last time. I am not a business man but this doesn't sound like a good business management. David: I understand that you are upset. I can speak from our loyal customers, the recreational customers, that call and play online everyday, that they are very satisfied with the way we do business, and are not looking to go anywhere else. David: I understand you won a promotion, you have never made a single deposit, and 5 years later, you still want to play with a promotion that is long gone expired. If you feel the need to post this conversation, feel free to do it, I only ask you to post it as clear as it is, without any editing to it. S Celikel: I am happy for you. I see you have a B rating. Who would want to bet with a B rated book with A+ there, that's beyond me. You can twist what happened here anyway you like it since you are running the show. Your customers will have the final saying, that B even is not looking very good from where I am sitting. Good bye David!