Rosalino: Hi, my name is Rosalino.
Customer: hello,,
Customer: I want to withdraw my balance amount 57.02
Customer: but it shows
Customer: Amount (EUR)
The amount is not within the withdrawal limits.
Rosalino: Good morning.
Rosalino: One moment please i need to check your account.
Rosalino: Thanks for holding.
Rosalino: Your account looks fine to make withdrawals.
Rosalino: Instead you insert 57.02 try to insert 57,02 please
Customer: Invalid Money amount
Customer: it shows
Rosalino: Did you tried with comma?
Customer: yes,,
Customer: it shows Invalid Money amount
Rosalino: Should works
Rosalino: Can you try with different browser please.
Customer: I just tried,, it's the same problem
Rosalino: Are trying to withdrawal by moneybookers?
Customer: yes
Rosalino: One moment please.
Customer: I haven't log in for a long time, Can you check if my account has any limit?
Rosalino: One moment please i still check your query.
Rosalino: Thanks for holding.
Rosalino: I checked your account and seems okay to make withdrawals.
Rosalino: To investigate this further and rule out that the issue is arising from your computer we ask you to follow these procedures:

Rosalino: ¡P         Download the latest version of Java ( http://java.com/en/download/index.jsp) and Flash ( http://get.adobe.com/flashplayer/)

¡P         Delete your temporary internet files and cookies ( http://support.microsoft.com/kb/278835)

¡P         Verify that only 1 web browser page is open on our website. We suggest you use Firefox ( http://www.mozilla.com/en-US/firefox ) and Internet Explorer

¡P         Type in the website link; do not access the website from the favorites section.

Rosalino:         Check that your firewall or security programs show our website as a safe site.

¡P         Try and access your account using another computer and IP address.

Should none of these procedures work get back to us with a screenshot of the page you are trying to access and we will forward your case to our technical department.
File attachment upload has started.
The file 20121211-betsson.jpg (43.87KB) was received.
Rosalino: Did you tried only 57?
Customer: no,,
Customer: but why? if it's OK, where is my 0.02
Customer: I have updated java last week,,please just forward to technical department
Rosalino: You should try with comma instead dot.
Customer: I said I tried
Rosalino: There is not technical issue in the site.
Rosalino: Is there anything else I can help you with today?
File attachment upload has started.
The file 20121211-betsson-2.jpg (38.41KB) was received.
Rosalino: There is a space between the comma and 0.
Customer: no there is not
Rosalino: Okay.
Rosalino: I will send your print screen to relevant department.
Rosalino: Is there anything else I can help you with today?
Customer: send me the mail and tell me what time you will solve this problem