[bajungo]

Hi,

I recently deposited £100 in to 888's online casino as I wanted to have a play with the live roulette.

Just after I deposited the £100 I get a pop up window with a girl asking me if I'd like a £20 bonus. I asked if it was suitable for roulette. She said yes. I said; well why not then.

I had four spins of the live wheel using my £100 and managed to get up to £164. This is when the £20 bonus hit my bankroll. After this point I hit a high of £230, went back to £200, before deciding to cash out.

888 contacted me after 2 days to tell me I wasn't allowed to cash out ANY winnings until I have played through the bonus 40 times (400 times for roulette as it only counts for 10%). This means I have to play through £8,000 worth of bets to unlock my money.

There are several things wrong here. Firstly, 888's communication on this has been just awful. They have deployed human robots to just shout about the T&Cs in my face. They haven't listened to or observed the facts (including a game history screen shot which shows the bonus has not hit my account until it is £64 in profit). Additionally, what kind of gambling establishment deploys a scammy bonus to a customer who has just deposited £100 of his own free will who is looking for an 'honest gambling experience'?
They 'kindly' offer to remove the bonus and all the winnings from my account so I can cash out my deposit. Disgusting.
The use of the bonus (which I didn't even notice whilst playing) was rendered useless seeing as I had my own £100 cash and £64 profit to play with, my account never went below £95.

Are there any 888 contacts around, or anyone who can help with this matter? I'm feeling a bit miffed just getting copied and pasted responses from the support e-mail, and also had a pointless 40 minute conversation with a girl who saw my problem, but didn't have any power to fix it (and her superiors were apparently busy).

Cheers,
B.

[bracerman]

Sorry Bud, you're screwed. If you accepted a bonus, there's no way they're gonna let you cash out anything above your deposit before completing the rollover.

[bajungo]

Sorry Bud, you're screwed. If you accepted a bonus, there's no way they're gonna let you cash out anything above your deposit before completing the rollover.

Even though it's clear from my game history that it is my money and my money alone being risked to get up to £164?

[bracerman]

Maybe if you stopped playing before the bonus was added you might have a case, but as soon as you placed a bet with the bonus on your account then there is no way out until rollover is met or you bust.