[vezzaukki]

I opened my account to betway 6.5.2018.
Firstly i made my deposit and took part to their sportbook bonus offer (100% bonus)
I placed two winning bets and bonus was completed.
Then i made 500€ withdraw (8.5.2018) to my Neteller.
After I made withdraw i continued to play, but this time live blackjack.

During the same day i got information how to verify my account.
I sent all needed pictures and waited. I sent email about my verification process and was told that pictures are fine and account is verified (13.5.2018) They also called me to verify my details (14.5.2018)
Yesterday (15.5.2018) I was told that my withdraw has been paid yesterday (14.5.2018) I managed to win during my live black jack sessions and my balance was 9004€ (+500€ withdraw) 15.5.2018


Then strange thing happened.
I was kicked out from their site. But before i refreshed i saw that balance was 0.00€, betway points showing correct amount tho.
I contacted live chat and I was told that account is closed and the decision is made by manager, and all the information I'm able to get is contact him. I was given email and I sent email to that address, as well to Finnish support.
Finnish support was the same I have been in touch with my verification process. Support told that yes, account is locked, but Operation team will open it very soon.
I replied to hers email asking multiple questions and next time she replied saying that account is now reopened and all of the funds have been refunded back to my account. I wasn't happy for this simple reply for my questions so i replied again asking questions.
She didn't reply, so I decided to call to betway. I asked to Finnish speaking support, but there wasn't any at that time able to take my call (6pm). I left callback request. Nobody has called. I also saw that indeed - my balance was taken from my account, but refunded back later when my account was closed...
Later during evening i got English email from Finnish support asking about new proof of address (that was strange as i was told that documents was accepted and account is verified, by Finnish support and also English support) But i sent new picture about another utility bill and got reply that they got it.


Today(16.5) I also continued to play, live black jack and later some slots.
Balance was sailing little a bit, but third slot gave me a huge win....





Now my balance is 88 478 €
And this is life changing money - as I would be able to get buy own apartment with this.
After that huge win i stopped to play and started to wait information about my account and withdraw.


But now latest what has happened is that casino has done exactly the same as yesterday ;
My account is closed, funds has been taken and support said that they are unable to give me any further information.

[shari91]

Sorry to hear you're having issues with Betway. You may want to contact this email address if you haven't already to see if someone will give you more information about why you're having trouble with your account: manager@betway.com.

Please update the thread with any progress you make

[vezzaukki]

During first account closing I was told to do that also.
So i did sent message to that email address, but I haven't got any replies.

[vezzaukki]

Finally got official reply from them. So they are saying that "You have undertake any kind of fraudulent activity, such as identity theft". I have filed complaint now.

[fasteri]

Wow,nice hit..

[dimaggio8]

Finally got official reply from them. So they are saying that "You have undertake any kind of fraudulent activity, such as identity theft". I have filed complaint now.

As long as nothing is done fraudulently, I hope you get paid. That is a nice hit vezz. Anyone ever have an issue before with Betway?

[vezzaukki]

https://www.askgamblers.com/online-c...casino-review/
It seems that there are plenty of people who have had issues... Don't miss the yellow banner