Cloudbet Freezing $15,000 in funds from me, claiming I can't have a residence in USA

DoubleRedDragon · 09-26-20 07:45 AM

I need help getting money back from Cloudbet. Anything you guys can do to help. Cloudbet.com has been known to do this, and they decided they didn't want to pay me around 65 bitcoin cash which is about $14,000 or so. I don't have any money left really, it would change my life.

I am in Mexico but I didn't have official documents, long story short I sent my American citizenship documents and the last bill I could find which was at my permanent residence in USA- however I have been living abroad for almost 6 months now in legal jurisdictions.

I have other threads on other forums, I'm trying to let people know what is going on. I'm praying Cloudbet pays me, to me it would change my life. It's the money I won and they're freezing the account saying I'm on US soil and voiding all bets. But I've sent in my travel itinerary proving I haven't even been in USA for quite some time, since pandemic started.

What can possibly be done here? I've already filed a complaint with sbr but I haven't even received a response.

mrpapageorgio · 09-26-20 08:58 AM

Creating multiple threads and cluttering this forum is not going to help your cause. You gotta wait for SBR to respond to the complaint. Why are you betting Cloudbet and not Nitrogen or Fairlay?

DoubleRedDragon · 09-26-20 09:20 AM

Originally Posted by mrpapageorgio

Creating multiple threads and cluttering this forum is not going to help your cause. You gotta wait for SBR to respond to the complaint. Why are you betting Cloudbet and not Nitrogen or Fairlay?

OK point taken.

In short they offer a wider range of tennis bets which is what I focus on.

themike78 · 09-28-20 02:24 PM

Can't play if your from U.S
Sorry you lose. Need to read the rules first.

BigdaddyQH · 09-28-20 05:26 PM

Do you really expect people to buy this post?

DoubleRedDragon · 10-01-20 06:34 AM

DoubleRedDragon · 10-03-20 05:55 PM

someone made a medium article about it
https://www.reddit.com/r/sportsbook/..._bitcoin_cash/

DoubleRedDragon · 10-08-20 07:47 AM

They just replied on another complaint with this:

They just sent this on another forum, it's absurd. I'm telling you, I got freerolled hardcore. Let's say my account balance was up $30,000. They can then accept my $20,000 deposit and wait until I lose. If I don't they then freeze the account and take it by force. (this is exactly what they have done to me).

Hello efxes,
We've received a reply from Cloudbet Casino and here's what they say:
"1. Cloudbet does not accept players from USA. If USA players attempt to create an account, they see a clear message that their jurisdiction is prohibited.

2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.
That the player is located in the USA is without doubt, and we prohibit all players from USA. That they knowingly and deliberately circumvented our country checks is also without doubt.
3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.
4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.
5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.
6. We continue to have a duty of privacy to the player, so cannot publish information we have that directly contradicts their claims without the player's explicit consent. We can, however, share this with our regulator, or an arbiter with the player's consent. Additionally, if the player would like to consent to us sharing this information with select senior members of the community, we would be happy to do so.
7. If the player wishes to continue their claim, we strongly encourage the player to take their case to Curacao eGaming, of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.
We know the player is creating a lot of noise about this case, and we treat every claim of this nature seriously, but in this situation, the player knowingly tried to circumvent our rules, was caught, has already withdrawn more than their deposit, and is providing false information in public."

jacksonstreet · 10-24-20 08:09 AM

LOL mods deleted 90% of the thread

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Cloudbet Freezing $15,000 in funds from me, claiming I can't have a residence in USA

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Cloudbet Freezing $15,000 in funds from me, claiming I can't have a residence in USA