Dear Management
Following a compliance review of your account, I am writing to inform you that we shall require you to disclose to us the details of all of the individuals placing bets using the accounts in your name, in order that these accounts adhere to our current regulatory standards.
You will be aware that Matchbook does not accept customers who are minors, nor does it accept customers located in a number of regulated and/or prohibited jurisdictions, and in order that we can verify these matters we must now receive due diligence documentation (ID document such as a passport, and a recent Address document such as a bank statement or utility bill) in respect of all individual users of the accounts made available by you.
We apologise if these changes are burdensome, but you will appreciate that we must follow these measures to meet our current regulatory obligations.
If you are unable to provide us with the due diligence documentation, or if the documentation provided does not establish that the bettor is permitted to gamble with Matchbook then we shall have to close each non-compliant account. We further reserve the right to make further enquiries and collect additional documents relating to the relevant individuals in order to carry out other checks, including but not limited to source of wealth and source of funds checks.
Please note that unverified accounts shall be suspended at 9am UK time on 29 May 2019, and it will not be possible to place any bets on these accounts, and if bets are placed, we reserve the right to cancel the bets and return the stake to you.
Matched bets which are settled before 11.59pm UK time on 14 June 2019 shall be graded and settled in the usual way; Matched bets which are due to be settled after this time shall be automatically settled as a winning bet. Payment to you of any winnings from these bets, along with any remaining balance in your account shall be made to you as soon as practicable – please get in contact with me to discuss further.
Yours sincerely
Matchbook