[kacooo]

Hi I registered on Asianconnect in September, first I made small deposit of few hundred euros to try the service and I sent documents to verify account on 3.10 they accepted my documents and sent email that my account is verified

I did not make withdrawal and as basketball season started I made few more deposits and started betting bigger amounts, I earned some profit and have around 47k my account balance now (around 17k profit) I decided to withdraw some of the money from my account but when I logged in I saw my account was no longer verified after that moment it was a long and painful process with them, which lasts almost two months and it is not done yet
I was asked to submit number of documents my ID card, drivers license, passport, utility bill and bank statement, every time I sent a document they asked they would just ask for another and same thing would repeat again and again.
Documents asked after were a selfie, a note with a date written on a papper and me holding the note in my hand, they also requested video call on Skype etc. which I all completed
Last thing the asked from me is that I provide a bank account and they will send 100 euros and after I receive it I can withdraw to my Skrill account, I received it went to my bank yesterday and sent them receipt, I hoped now problem would be resolved but I received guess what another email from them asking for something else like always
They sent me letter to my home address and want me to take photo of that letter when I receive it


I have a problem with them for 2 months now, and it is not small amount of money
Can it last forever, what else can they ask from me? Did someone else had similar problem? Do they pay or they ask for more and more documents because they don't want to pay?

What can I do in this situation? is there a way SBR can help me?

[lonnie55]

What can I do in this situation? is there a way SBR can help me?

File a complaint: https://www.sportsbookreview.com/sportsbook-complaint/

[kacooo]

File a complaint: https://www.sportsbookreview.com/sportsbook-complaint/

i have thanks

[littlekona]

I have been using AC88 for some time now...never took any bonus and and am BTC account. I find them very fair and an excellent agent that resolve issues when they come up and pay very fast. SBR has connections with management there and will be able to get to bottom i am sure

[Optional]

Hi I registered on Asianconnect in September, first I made small deposit of few hundred euros to try the service and I sent documents to verify account on 3.10 they accepted my documents and sent email that my account is verified

I did not make withdrawal and as basketball season started I made few more deposits and started betting bigger amounts, I earned some profit and have around 47k my account balance now (around 17k profit) I decided to withdraw some of the money from my account but when I logged in I saw my account was no longer verified after that moment it was a long and painful process with them, which lasts almost two months and it is not done yet
I was asked to submit number of documents my ID card, drivers license, passport, utility bill and bank statement, every time I sent a document they asked they would just ask for another and same thing would repeat again and again.
Documents asked after were a selfie, a note with a date written on a papper and me holding the note in my hand, they also requested video call on Skype etc. which I all completed
Last thing the asked from me is that I provide a bank account and they will send 100 euros and after I receive it I can withdraw to my Skrill account, I received it went to my bank yesterday and sent them receipt, I hoped now problem would be resolved but I received guess what another email from them asking for something else like always
They sent me letter to my home address and want me to take photo of that letter when I receive it


I have a problem with them for 2 months now, and it is not small amount of money
Can it last forever, what else can they ask from me? Did someone else had similar problem? Do they pay or they ask for more and more documents because they don't want to pay?

What can I do in this situation? is there a way SBR can help me?

It sounds like they are quite suspicious of you.

But it also sounds like they have tested you in the common ways and you have passed.

When was the letter sent? They won't do anything until you respond with the pic anyway, so I think I would do that and see if it ends there.

I can't imagine there is much more they can or would ask after all that.

[Sawyer]

Where are you from and what is your gender?

[Ruifgalmeida]

That is very weird, they are very reliable, and the verification and withdrawal was very fast, keep us posted

[kacooo]

It sounds like they are quite suspicious of you.

But it also sounds like they have tested you in the common ways and you have passed.

When was the letter sent? They won't do anything until you respond with the pic anyway, so I think I would do that and see if it ends there.

I can't imagine there is much more they can or would ask after all that.

Letter was sent today according to them by regular mail and I should receive it in 1-2 weeks
I lost my patience with them as my money is stuck there for almost 2 months and also most of the money is my deposit not profit so I am asking for help
Probably they are suspicious but I don't know why I have been betting a long time at number of different sites and never experienced anything like this ever before
I can think of only two reasons why they are doing this for such a long time, either they don't want to pay but than they could just close my account and not send even 100 euros, or they want to force me to gamble more so they earn their commission after I saw I am unable to withdraw I only placed few more bets with smaller stakes and than stopped using their service and placing bet, as I don't know if I would receive payment if I win there is no point, also I insulted them on live chat but that was after they did not want to pay
If they are not doing this I would continue using their service and they would earn money

Here are emails from them on 3 October they sent me this, after this email I did not make withdrawal but few more deposits as there were some good matches to bet on
If they did not sent me my account is verified back than I would never make larger deposit

Hi xx,


Good day.


This is to confirm that the documents you’ve sent us for verification of your account were verified.
You can now make a withdrawal.


For withdrawal request, kindly request to our AMS (Asianconnect Member Site).


Thank you for choosing Asianconnect!






Best Regards,


KYC/Support Agent Team




here is also email from 31.10
Greetings!


For verification of your account, we will try to send 100 EUR to your Bank. Once the funds has been send and
received to your bank, you will be allowed to withdraw on your preferred payment gateway that is registered to us.

Please give us the details of your bank as follows:

Beneficiary's Account Number/IBAN:
Beneficiary Account Name / Company Name:
Beneficiary Address (Street, Zip-Code, City, Country):
Beneficiary's Bank Code - BIC/SWIFT:
Beneficiary Bank:
Beneficiary Bank Address (Street, Zip-Code, City, Country):

We thank you for your cooperation regarding this matter.

I sent them yesterday receipt and hoped when they receive it this nightmare should be over but it isn't

[kacooo]

Where are you from and what is your gender?

I am from Croatia, male

[arie1985]

Looks like AC88 is not as solid as it used to be.

[lonnie55]

Looks like AC88 is not as solid as it used to be.

Yeah, this story doesn't sound good. But hard to imagine it's an issue of liquidity. 17k profit isn't that much. But doesn't mean it's impossible.

Who knows what AC does with all the customers' funds...

[dafabetscam]

Had a nightmare KYC process with them too. SMS verification...selfies..blah blah.
UK..Male..no bonus..nothing

[Ruifgalmeida]

Had a nightmare KYC process with them too. SMS verification...selfies..blah blah.
UK..Male..no bonus..nothing

But in the end you got paid right? I never saw any case of not getting paid with this guys.

[littlekona]

Let’s let this play out as AC88 has been solid. You guys should use btc which eliminates most of these verifications unless suspicious actions arise. SBR has been great helping players out in past with any AC88 issues and I’m sure this case will be same.

[Ruifgalmeida]

Let’s let this play out as AC88 has been solid. You guys should use btc which eliminates most of these verifications unless suspicious actions arise. SBR has been great helping players out in past with any AC88 issues and I’m sure this case will be same.

I agree, for me AC88 have been the best broker ever, easy deposit and instant withdrawals

[hvt2016]

sportmarket > asianconnect?

[ouzoun]

Asianconnect is solid. Who ever says the opposite is amateur or has other things in mind.
But to be fair, their KYC process is problematic and takes a lot of time. Partly this is because they are in Philippines and they have time difference with their clients in Europe and elsewhere.

[lonnie55]

sportmarket > asianconnect?

I would use both of them. If you're more into soccer betting AC would be my choice. Their multi-book platform works fine (most of the time) and you have higher limits there at some books compared to a private account or to SM. Nevertheless SM's Mollybet platform is a useful addition because it offers more sports and provides you with an order service for most (but not all) of the games. AC has the better and quicker support. There is a separate technical support for the AsianOdds platform. Whenever there is a match missing or any bug in the platform you can contact the support via Skype and receive instant help. Moreover at AC one withdrawal per month is free while every withdrawal at SM costs a fee.

Overall I would prefer AC because of their long history. I've been a customer for more than 5 years and can't remember a single issue with payouts or misgraded bets or anything like that. As far as KYC is concerned I only had to sent them a copy of ID card back at the time when I registered. Since then I was not asked to verify again.

But I wouldn't want to miss the Mollybet platform of SM either. Both of them have their unique benefits.

Just try them out and find out for yourself which one fits better to you.

[kacooo]

Asianconnect is solid. Who ever says the opposite is amateur or has other things in mind.
But to be fair, their KYC process is problematic and takes a lot of time. Partly this is because they are in Philippines and they have time difference with their clients in Europe and elsewhere.

they sent me 100 euro from Latvian bank account and their company is registered in Czech Republic also Skrill private account which they use for transactions is person from there
so their location shouldn't have anything to do with their kyc procedure

[Optional]

@Kacooo a manager from Asian Connect confirmed that you have been flagged for 2nd level KYC and that this is the final stages.

You'll need to confirm receipt of that letter.

They did not give me any info about your account or why you were flagged for this. But it does sound like this will be it.

[kacooo]

@Optional Thank you very much for contacting them, I appreciate the help
I will wait for the letter than and I hope it will be done when I receive it and I will be able to get back the money

[dafabetscam]

There is no reason for a broker to conduct "second level kyc" - especially if a player hasn't taken a bonus. It's absurd.

[dafabetscam]

Paid yes but not something any player should have to go through with a broker

[Ruifgalmeida]

There is no reason for a broker to conduct "second level kyc" - especially if a player hasn't taken a bonus. It's absurd.

I have to agree, don't really know why broker need KYC

[kacooo]

I read on other thread that Pinnacle forced agents to take 50 percent of their clients action and that s the reason why all agent account limits are cut by 50 percent
My Asianconnect limits were the same as personal Pinnacle account, just after I made profit limits were cut 2x, maybe they lost money and that has something to do with this kyc procedure

[Alfie White]

It is simple explanation, they have been taking position on your bets and since you have won against them, they are not happy with you and are trying to delay the payment with all that KYC which is absurd and unacceptable; Optional should contact them and tell to stop playing these games and pay the man as he won fair and square.

Also, using private Paysafe accounts has always been big "no-no" for me as nobody is protecting your funds. Just imagine what can happen if they don't give you the funds back, you can't file a complaint to Paysafe as they don't have merchant account with them...

I really hope you get your funds back and I hope AC "wakes up" as these actions are not very professional now.

[Ruifgalmeida]

sportmarket > asianconnect?

No AC88 are still number 1 broker

[Alfa1234]

It is simple explanation, they have been taking position on your bets and since you have won against them, they are not happy with you and are trying to delay the payment with all that KYC which is absurd and unacceptable; Optional should contact them and tell to stop playing these games and pay the man as he won fair and square.

Also, using private Paysafe accounts has always been big "no-no" for me as nobody is protecting your funds. Just imagine what can happen if they don't give you the funds back, you can't file a complaint to Paysafe as they don't have merchant account with them...

I really hope you get your funds back and I hope AC "wakes up" as these actions are not very professional now.

Do you think Paysafe would help you if they had a merchant account? That's why they are still advertising 1xbet and will happy take those commissions. Paysafe cares about their merchants, not their private clients.

[Alfie White]

Until you start winning, then not so much it would seem.

[Optional]

There is no reason for a broker to conduct "second level kyc" - especially if a player hasn't taken a bonus. It's absurd.

They do it when they suspect someone with a limited account opens a new one or is betting for a syndicate they dont want to deal with.

[Alfie White]

@Paysafe, well since AC is using private accounts for transactions, that means Paysafe is not reaping "Merchant fees" which puts AC into very unfavourable position if Paysafe is to find out about their actions and there is a chance for them to confiscate and lock all accounts (and funds there) given that they have broken T&C of Paysafe.

At least when you send funds to merchant account, you can have any leverage and at least get your deposit back from the account with help of Paysafe. Like this you can't do shit obviously.

It is my personal preference of course, but I would never feel safe with my funds being sent to 3rd party Skrill/Neteller account.

@Opti
Wait, they limit players? This is new, for me at least.

[Optional]

My Asianconnect limits were the same as personal Pinnacle account, just after I made profit limits were cut 2x

@Opti
Wait, they limit players? This is new, for me at least.

Yes, see quote above.


You have no recourse with Bitcoin either. And if AC88 don't act fairly, you don't really have a good legal avenue of recourse as well.

They have been good in the past though.

[Alfie White]

Aha, now I get it - they limit one account and if you are to open new one, they take PT right away and if that another account seems to be used by the same customer, they opt to start investigation etc, ok, I understood a bit differently (like they stop offering services completely).

[dafabetscam]

They do it when they suspect someone with a limited account opens a new one or is betting for a syndicate they dont want to deal with.

in my case I never bet more than 1k per bet on big football leagues and still went through this rubbish

[Optional]

in my case I never bet more than 1k per bet on big football leagues and still went through this rubbish

Did you pass it all ok and get paid?