1. 03-13-18 08:26 PM #1
    shopp
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    Nitrogen stole my coin

    Admin please let me know how I can put in a formal complaint on Nitrogensports. I had a game misgraded a win which was fixed in the morning but Nitro took the coin twice from my acccount. I have been at this for 36 hours plus with them and I don’t have it in my account. I tried to complain about in chat and then they banned me for spam. I lost over 130k there and now they took coin from me. It’s not a large amount but it’s enough that I am pissed off and also btc price is down. So far for the delay they gave me 2 $5 free bets but they are stalling on the resolution. Please let me know if there is anything else I can do. Boy I do hope they legalize this shit soon.
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  2. 03-13-18 08:42 PM #2
    michael777
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    I lost over 130k there You kids are so hilarious!!!!!!!!!!!!!!!!
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  3. 03-13-18 08:47 PM #3
    littlekona
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    How can they take out twice please post wager here...if it was misgraded as win they would take twice as you would go from plus 1 unit to even then down 1 for correction
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  4. 03-13-18 08:54 PM #4
    shopp
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    The adjsutment was to remove the win and take a loss. Problem is they did it twice. It’s in my history as an adjsutment twice and the coin is missing.

    They have acknowledged the error and said they would fix it but haven’t. I did just get a support note saying it would be fixed tomorrow.
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  5. 03-13-18 08:55 PM #5
    shopp
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    Quote Originally Posted by michael777 View Post
    I lost over 130k there You kids are so hilarious!!!!!!!!!!!!!!!!

    I’m not laughing as it’s not a laughing matter. It sucks I lost all that there and feel like shit for it and your post doesn’t help.
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  6. 03-13-18 09:09 PM #6
    littlekona
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    Quote Originally Posted by shopp View Post
    The adjsutment was to remove the win and take a loss. Problem is they did it twice. It’s in my history as an adjsutment twice and the coin is missing.

    They have acknowledged the error and said they would fix it but haven’t. I did just get a support note saying it would be fixed tomorrow.
    So they did not steal anything corect? There was as error and said it will be fixed.....sounds like great CS to me....throwing insults in chat is never a good idea always go through private email and be considerate will get better results
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  7. 03-13-18 10:23 PM #7
    Emily_Haines
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    Quote Originally Posted by michael777 View Post
    I lost over 130k there You kids are so hilarious!!!!!!!!!!!!!!!!
    must be a covers poster

    those guys routinely bet 10-20k per game
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  8. 03-13-18 11:26 PM #8
    BrickJames
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    Nitrogen is A+
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  9. 03-14-18 12:53 AM #9
    Optional
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    Quote Originally Posted by shopp View Post
    Admin please let me know how I can put in a formal complaint on Nitrogensports. I had a game misgraded a win which was fixed in the morning but Nitro took the coin twice from my acccount. I have been at this for 36 hours plus with them and I don’t have it in my account. I tried to complain about in chat and then they banned me for spam. I lost over 130k there and now they took coin from me. It’s not a large amount but it’s enough that I am pissed off and also btc price is down. So far for the delay they gave me 2 $5 free bets but they are stalling on the resolution. Please let me know if there is anything else I can do. Boy I do hope they legalize this shit soon.
    If they have told you they agree it is an error and will be fixed I would just wait personally.

    But if you can't get it sorted out yourself, then you can submit an SBR Sportsbook Compaint form if you wish.
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  10. 03-14-18 03:26 AM #10
    shopp
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    Ok let’s see if they correct today. If not I will submit a SBR Sportsbook Complaint
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  11. 03-14-18 06:51 AM #11
    ThaWoj
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    Just be patient with them..one time I won 2k playing baccarat and when I was done the money never got transferred to my main account. It simply disappeared. If I went back to the bac table it was gone.

    Went thru support and they kept telling me to wait but about 3 days later they fixed it. Sucks but at least they fixed it...just be patient.
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  12. 03-14-18 07:08 AM #12
    jjgold
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    I would never play there
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  13. 03-14-18 07:28 AM #13
    TheMoneyShot
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    fukking nursery school
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  14. 03-14-18 01:17 PM #14
    shopp
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    Update..still waiting for resolution. Have had these types of issues with other books and they were usually resolved within hours this. We are up to 54 hours at this point ....
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  15. 03-15-18 08:41 AM #15
    shopp
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    Update- finally received yesterday at 4pm est
    Points Awarded:

    Optional gave shopp 2 Betpoint(s) for this post.

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  16. 03-15-18 11:21 AM #16
    Optional
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    Good news Shopp. Thanks fro updating the thread
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