1. 05-06-17 11:29 AM #1
    GoldRush7
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    Nitrogen - "Random Routine Review"

    Went to withdraw some btc to put into another book so I could bet the horses today. Upon doing so I received a notification that my account was locked for a brief review. I submitted a support ticket and they told me that it is a "random routine review" that could take up to 24 hours. I've never had this happen before... seems kinda strange

    Anybody ever have this happen?
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  2. 05-06-17 12:52 PM #2
    SBR Forum
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    Thanks for sharing. This happens once in a while at Nitrogen. Were you wagering props/esports/something obscure? They just need to make sure your balance is legit & that you're in compliance with their terms. Let us know if it's not cleared up within the 24 hour time-frame.
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  3. 05-07-17 09:47 AM #3
    littlekona
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    It happened to me few months back...did a withdrawl while on the road and using Mobile and triggered a security flag due to the ip even though i do have 2 factor on account it locked for few hours...no biggie they asked me info on what IP address I have used in past which I provided and account unlocked in few hours after they reviewed...they take security pretty serious which is plus
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  4. 05-07-17 02:33 PM #4
    GoldRush7
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    They cleared it up in less than 24 hours. I wasn't wagering on anything obscure. First time it's happened - thanks for the feedback!
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