[hockey216]

their funding methods tab says, "Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability."

I was denied bitcoin payout when only had 2 bitcoin payouts previously. they said that if you don't exclusively deposit with bitcoin, you can't get payouts.

they denied my payout, and then when i complained, they said they will process this payout only, but will ban me from future bitcoin payouts.

their funding methods tab says you can get free bitcoin payout EVERY WEEK for up to 5,000 EVEN IF YOU DON'T DEPOSIT AT ALL WITH BITCOIN (no limit if exclusive).

Why am i getting banned from bitcoin payouts for only making 2 small payouts, when their site says you can withdrawal 5k/week without ever depositing?

they're saying you have to be EXCLUSIVE bitcoin depositor for that. Well, then their website contains fraudulent information, as it says you don't have to deposit with bitcoin and can STILL get 1 payout/week.

FALSE info on their funding methods tab. operator in chat cited rule on site but typed info THAT WAS NOT ON PAGE. i coped and pasted what was on funding methods page to prove she was not telling truth. never says anything about having to deposit. just says no limits if exclusive, but if never deposit bitcoin fine too (just 5k/week limit).

Please wait for a site operator to respond. You are now chatting with 'Marshall'

Marshall: Welcome to our online Customer Service! How may I assist you today?
*: ********

*: hi when i logged in it said to speak to tony on live help about my payout request

Marshall: Thanks a lot for validating the account Mr. Cogswell
Marshall: I can see the note on the payout request too
Marshall: I'm checking with management right now
Marshall: Just a moment please
Marshall: Thank you for holding
Marshall: One more moment please
*: ok

Marshall: I appreciate your patience, as soon as I have an answer I will get back to you.
Marshall: Thanks again for holding
*: no problem

Marshall: Let me transfer you with the Operations Manager for further assistance with this situation
Please wait while I transfer the chat to 'Becky'.
You are not currently in a chat session.
You are not currently in a chat session.
You are now chatting with 'Becky'
Becky: Greetings
*: hi becky ****!

*: inquiring on payout status

Becky: your deposit/payout pattern doesnt please us
Becky: the idea of making bitcoin deposits available to all customers
Becky: has the purpose of converting our clients into bitcoin depositors
Becky: our goal wasnt to become your cheapest bitcoin exchange service
*: i dont trade bitcoin just get payout that way because your other methods have low limits and high fees and are international checks that take forever to clear the bank

*: you can see that i have gambled plenty with the deposit

Becky: it doesnt seem that way

Becky: bitcoin payouts are available for bitcoin exclusive depositors
*: i've wagered over 4,000 last 3 days off 2,100 deposit

*: why cant i cashout my winnings?

Becky: your current payout is going to be rejected and unless you start using bitcoins as a deposit method, bitcoin payouts are no longer going to be available for you
Becky: there are other payment methods you can benefit from
*: it says you allow bitcoin payouts for customers that dont deposit under funding methods tab

Becky: you can request a check or a wire to be sent to you for the amount you want
*: wire is 5k min

*: check is $80 fee and takes weeks to clear the bank

*: you have no other methods to withdrawal 3700

Becky: Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Payouts via Bitcoins have been made available to all customers with the objective of converting our clients into Bitcoin exclusive depositors.Customers who continue to request Bitcoin payouts and then deposit using methods other than Bitcoin, may be subject to the removal of this payout method or restricted toBitcoin deposits only.Remember, Bitcoin payouts are free of charge but subject to availability.

Becky: and yes, you may have request a cash out for $3700 via wire
*: site says 5,000 minimum for wire

*: bitcoin only way to cashout 3700 other than check (i pay $80 fee and have to wait weeks to get my $ bc u send international checks that take forever to clear).

*: can i cashout 3,700 via wire? i would be happy to if you allow

*: 3769*

Becky: all rules listed in the site will be applied.
*: so are you going to process my 3769 bitcoin payout?

Becky: nope
Becky: it will be rejected
*: how can i cashout my 3769?

Becky: and bitcoin payouts will be removed from your options
*: u said if i deposit in bitcoin i could cashout

Becky: once you become a bitcoin exclusive depositor
Becky: the option will be enabled
*: your site says i can get 1 payout/week without being exclusive

Becky: I just quoted the rule for you
Becky: and bitcoin payouts are subject to availability
Becky: so you will have to find another method that is not bitcoin
*: ive only requested 2 payouts

*: whats the big deal?

*: 2 bitcoin payouts and you ban someone from cashing out their $?

Becky: if you are not a bitcoin exclusive depositor, we are not going to issue more payments through that method
*: your site says you can get 1/week... dont understand how you ban someone after just 2 payouts

Becky: I am not banning you from cashing out your funds
*: so how can i cashout my 3769?

Becky: you are absolutely mistaken there
Becky: I told you
*: you said i can do wire

Becky: you may cash out via wire
*: then u said all rules on site apply (5k minimum)

*: so which is it? can i do wire for 3769 or is there 5,000 minimum?

Becky: minimum wire payout amount is $1000
Becky: maximum is $9500
Becky: I am reading the site
Becky: you must have a cached version from who knows when
*: week ago was 5k

*: u just changed it

*: so why cant i do bitcoin again? because i've made 2 payouts and 2 payouts is deemed excessive?

Becky: no

Becky: not excessive
Becky: but you have accrued an amount in bitcoins and didnt use it to deposit
Becky: if you are not going to deposit using bitcoins, then another method needs to be used
*: i will deposit with bitcoin

Becky: in order to become a bitcoin exclusive depositor
*: just didnt last time bc u never told me you wouldnt pay me

Becky: you must have your account balance in $0 and start depositing using bitcoins
Becky: you keep saying I wont pay you
Becky: when I have never said that
Becky: have you been reading this chat?
*: so if i deposit with bitcoin, you'll process bitcoin payout?

*: i shouldnt have to get extorted an $80 fee. i did nothing wrong. your site says you allow 1 payout/week for customers who don't deposit with bitcoin.

*: ive been customer for over 5y and have gambled a lot with you

*: im also SBR forum member

*: are you sure you don't want to process this bitcoin payout request?

Becky: are you threatening me with posting on SBR?
Becky: is that what you think will make a difference?
*: if i deposit non-exclusively with bitcoin do i qualify for bitcoin payouts?

Becky: to certain extent
Becky: it is always SUBJECT TO AVAILABILITY
Becky: and my priority is to pay the bitcoin
Becky: exclusive depositors with our bitcoin availability
*: right, but during time where bitcoin is available, if customer non-exlusively deposits with bitcoin, can they get bitcoin payout?

Becky: if you are not bitcoin exclusive depositor
Becky: another method will have to be used
*: you dont have any other way to pay your american customers other than $80 fee!

*: what do you expect? people to want to pay $80 fee every time?

Becky: no, definitely not
Becky: but then you can become a bitcoin exclusive depositor
*: how else can i cashout 3769 other than wire? no other way.

*: i cant pay 80 fee evry time to cash out

Becky: and benefit from the free payouts that bitcoin exclusivity will guarantee you
*: what do i have to do to qualify for bitcoin payout?

*: make deposit?

*: with bitcoin?

Becky: in order to become bitcoin exclusive depositor, once your balance is at $0, you must make a deposit using bitcoins and continue to use this method only to deposit for at least 2 times consecutively once reaching a $0 balance
Becky: I will process this bitcoin payout
*: i dont want to be bitcoin exclusive

Becky: and the option will be removed
*: ur site says i dont have to be exclusive

*: says i can get 1 free payout with bitcoin per week

*: "Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability."

Becky: you will have this one time bitcoin payout processed
Becky: and that is the end of the bitcoin party for you
*: your site funding methods tab has false information

Becky: no it doesnt
*: dont tell people they can cashout 1 free bitcoin payout per week up to 5,000

*: "Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability."

*: site says customers that DONT DEPOSIT WITH BITCOIN AT ALL are allowed 1 free payout per week for 5,000

*: http://www.5dimes.eu/PopUpsFromChart/bitcoin.html

*: your site says even if u never deposit with bitcoin u are allowed 1 free payout per week with bitcoin up to 5,000.

*: in plain english.

*: so if you're telling me that you must be exclusive bitcoin depositor, then your website funding methods bitcoin page contains false information. it says customers DONT have to deposit with bitcoin and are STILL allowed 1 free payout per week for up to 5,000.

*: hello?

Becky: I already told you what is going to happen
Becky: and I already quoted you the rule
*: why does your site say that customers who dont deposit with bitcoin are allowed 1 free weekly payout for up to 5,000?

Becky: your decision on how to proceed from this point forward
*: pay my bitcoin withdrawal

*: immediately process

Becky: it will go through the regular process
Becky: you will receive a confirmation email
Becky: as you did before
*: i already confirmed

Becky: and then it gets processed
*: send the bitcoins

Becky: so it should be processed shortly

*: why does your site say that customers who dont deposit with bitcoin are allowed 1 free weekly payout for up to 5,000?

Becky: Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Payouts via Bitcoins have been made available to all customers with the objective of converting our clients into Bitcoin exclusive depositors. Customers who continue to request Bitcoin payouts and then deposit using methods other than Bitcoin, may be subject to the removal of this payout method or restricted to Bitcoin deposits only. Remember, Bitcoin payouts are free of charge but subject to availability.
*: last part isnt on your site

*: only first part is on your site

Becky: i see it
*: All Bitcoin payouts must be submitted through the cashier online and will be verified via email to address on file by our Epay department. If the payout is not verified via email within 24-48 hours, the payout will be cancelled. The minimum payout amount that may be requested through the online cashier is $50, the maximum amount is $10,000. Higher amounts may be available, for more information contact the Epay Department. If you EXCLUSIVELY deposited using Bitcoin, there is no limit on the amount you can request as a payout via Bitcoin. Bitcoin payouts are free of charge and subject to availability. This payout method is always "Subject to availability". Always check with our Customer Service Staff to confirm availability to have your BTC payout processed. You may need to choose an alternate method for your withdrawal. Alternate withdrawal options will incur in a fee if not processed within the free/discounted time frame. Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability. The average of the current Bid and Ask prices from www.bitstamp.net will be used for all currency conversions with USD at the time the payout is processed. If Bitstamp is not available, then in order the following sites will be used as a replacement: www.bitfinex.com, www.okcoin.com. Management reserves the right to change the BTC conversion website used at any time without prior notice. For more assistance please contact our Customer Service Staff via Live Help or call 1-800-430-5896 FREE.

*: doesnt say any of your last paragraph on your website

Becky: but it does say subject to availability
Becky: in your copy
Becky: so keep that in mind, as your availability is over after today's payout
Becky: and my payout team says they havent received the response to the confirmation email
*: your website only says if you dont deposit with bitcoin, you get 1 free weekly payout. doesnt say anything else.

Becky: for your btc payout
*: your website says i can get 1 payout per week without ever depositing with bitcoin.

*: is that true or false? if false, why do you put false information on your website and then expect your customers to have to incur over $80 in fees?

Becky: subject to availability
Becky: and if you dont want to incur in fees, you are welcomed to become a bitcoin exclusive depositor
Becky: and please respond to the confirmation email the Payout Team sent to you
Becky: so your payment can be expedited
*: just responded

*: why do you have false rules on your website?

*: website says dont have to be exclusive bitcoin depositor to get payouts.

Becky: you have selective reading
Becky: that is different
*: no you lied and typed paragraph extra that WASNT ON WEBSITE FUNDING METHODS PAGE

Becky: I see it
*: How to redeem funds from your 5Dimes account using Bitcoin (BTC) All Bitcoin payouts must be submitted through the cashier online and will be verified via email to address on file by our Epay department. If the payout is not verified via email within 24-48 hours, the payout will be cancelled. The minimum payout amount that may be requested through the online cashier is $50, the maximum amount is $10,000. Higher amounts may be available, for more information contact the Epay Department. If you EXCLUSIVELY deposited using Bitcoin, there is no limit on the amount you can request as a payout via Bitcoin. Bitcoin payouts are free of charge and subject to availability. This payout method is always "Subject to availability". Always check with our Customer Service Staff to confirm availability to have your BTC payout processed. You may need to choose an alternate method for your withdrawal. Alternate withdrawal options will incur in a fee if not processed within the free/discounted time frame. Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability. The average of the current Bid and Ask prices from www.bitstamp.net will be used for all currency conversions with USD at the time the payout is processed. If Bitstamp is not available, then in order the following sites will be used as a replacement: www.bitfinex.com, www.okcoin.com. Management reserves the right to change the BTC conversion website used at any time without prior notice. For more assistance please contact our Customer Service Staff via Live Help or call 1-800-430-5896 FREE.

*: send URL

*: was website just updated now?

Becky: no, it was updated some days ago, but what I want you to understand is that this is subject to availability
Becky: this is a different currency
Becky: completely
Becky: and we do not have unlimited availability
*: why does your website say that customers who dont deposit with bitcoin are allowed 1 free weekly payout for up to 5,000?

Becky: so my commitment has to be to pay all bitcoin exclusive depositors with no excuse
Becky: but USD depositors
Becky: will be paid in USD
*: your website says different

Becky: if we have availability to pay a $5k btc to a non exclusive btc depositor, we might do so
*: your website says all depositors can be paid out in bitcoin once per week regardless if they used bitcoin to deposit.

Becky: no, you want to read differently
Becky: and selective reading is not something that I am going to discuss with you
Becky: so your payment will be processed
*: "Customers, who have not exclusively deposited with Bitcoins or have not deposited with Bitcoins at all, are allowed one Bitcoin payout every 7 days for up to $5,000. Bitcoin payouts are free of charge and subject to availability. The average of the current Bid and Ask prices from www.bitstamp.net will be used for all currency conversions with USD at the time the payout is processed. If Bitstamp is not available, then in order the following sites will be used as a replacement: www.bitfinex.com, www.okcoin.com. Management reserves the right to change the BTC conversion website used at any time without prior notice."

Becky: nothing else to discuss

Becky: have a good evening
Chat session has been terminated by the site operator. Feel free to chat back should you have any further questions or concerns.

[dhristov211]

was your cash out procesed?

[LeaninBack916]

I'm very interested in this. I don't get this at all. I use card on sites because of the anonymity and instant access. I used bitcoin to withdraw because it's faster to get money... and no fee (also its cheapest for the book). Check is a ridiculously archaic process.

Books should be real happy to payout via bitcoin. I get they want to move away from the cc business but this joke of a payout time (even with bitcoin) is the same when sending. Takes forever and I usually have to follow up...