1. #1
    horja1
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    SBR Sportsbook error

    I get a error message when I want to place a bet.

    The Following Error Occurred:
    There was an error while processing your request. Plase Try Again later
    Also there is an error with the sportsbook balance.

    At Risk:
    -60.00
    I won a 60 freeplay parlay bet a few days ago and it broke the sportsbook
    Last edited by horja1; 11-02-19 at 03:16 AM.

  2. #2
    SBR Genie
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    Hi Horja,

    Your account should be fine now.

  3. #3
    horja1
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  4. #4
    JAKEPEAVY21
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  5. #5
    horja1
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    Same error again. I thought the issue was solved. Please fix it.

    The Following Error Occurred:
    There was an error while processing your request. Please Try Again later
    At Risk:
    -60.00

  6. #6
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    Same error again. I thought the issue was solved. Please fix it.
    Hi Horja,

    This happened when you have a push result with your freeplay wagers. I just fixed your account. No worries, just let us know if this happened again and we will fixed it for you.

  7. #7
    horja1
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    Quote Originally Posted by SBR Genie View Post
    Hi Horja,

    This happened when you have a push result with your freeplay wagers. I just fixed your account. No worries, just let us know if this happened again and we will fixed it for you.
    Thanks. But when you corrected the problem I also lost 60 points from the sportsbook balance.

  8. #8
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    Thanks. But when you corrected the problem I also lost 60 points from the sportsbook balance.
    You did not really lose that 60 freeplay points from your overall total SBR Book freeplay points, horja1.

    That -60 freeplay points is the amount of your total wager points used for your 7 teams parlay which one bet has resulted in a push.

  9. #9
    horja1
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    Quote Originally Posted by SBR Genie View Post
    You did not really lose that 60 freeplay points from your overall total SBR Book freeplay points, horja1.

    That -60 freeplay points is the amount of your total wager points used for your 7 teams parlay which one bet has resulted in a push.
    After my bet was settled I was supposed to have 880 points (parlay winnings). Instead I had 880 points and -60 freeplay. I transfered all 880 points to Betpoints balance and transfered back to sportsbook only 100 points. So I had a 100 points balance and -60 freeplay points. When you corrected the error my balance went down to 40 points, basically the 60 freeplay points were deducted from my balance.

  10. #10
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    After my bet was settled I was supposed to have 880 points (parlay winnings). Instead I had 880 points and -60 freeplay. I transfered all 880 points to Betpoints balance and transfered back to sportsbook only 100 points. So I had a 100 points balance and -60 freeplay points. When you corrected the error my balance went down to 40 points, basically the 60 freeplay points were deducted from my balance.
    If you did not transfer your 880 balance before the fixed, your original winning balance should only be down to 820 since you got 1 push in that 7 team wager (which is now down to 6 team wager). But, since you transferred the 880 points directly to your forum account before the fixed the system automatically deducts the 60 points in that supposed 100 betpoints transfer after I made the fixed.

  11. #11
    LT Profits
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    Quote Originally Posted by horja1 View Post
    After my bet was settled I was supposed to have 880 points (parlay winnings). Instead I had 880 points and -60 freeplay. I transfered all 880 points to Betpoints balance and transfered back to sportsbook only 100 points. So I had a 100 points balance and -60 freeplay points. When you corrected the error my balance went down to 40 points, basically the 60 freeplay points were deducted from my balance.
    820 is correct, it was free play so you only get WINNINGS of 820.83
    Had it been real points, would have gotten RETURN of 880.83

  12. #12
    horja1
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    Quote Originally Posted by SBR Genie View Post
    If you did not transfer your 880 balance before the fixed, your original winning balance should only be down to 820 since you got 1 push in that 7 team wager (which is now down to 6 team wager). But, since you transferred the 880 points directly to your forum account before the fixed the system automatically deducts the 60 points in that supposed 100 betpoints transfer after I made the fixed.
    Quote Originally Posted by LT Profits View Post

    820 is correct, it was free play so you only get WINNINGS of 820.83
    Had it been real points, would have gotten RETURN of 880.83





    Indeed, that is correct. Wrong math on my side.

  13. #13
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    <br>
    <br>

    Indeed, that is correct. Wrong math on my side.
    All good!

  14. #14
    horja1
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    Can someone settle a pending bet? The soccer match ended 14 hours ago.

  15. #15
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    Can someone settle a pending bet? The soccer match ended 14 hours ago.
    Pending games has been grade, Horja.

  16. #16
    horja1
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  17. #17
    horja1
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    Can someone check my bets #4565538 and #4565542, both on "TOTAL o1¾" for GETAFE CF vrs VALENCIA CF soccer match? The match ended 2-2 and my bets should be settled as "WIN", but instead both were graded half push & half win (I received only 1/2 of the "to win" amount).

  18. #18
    SBR Genie
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    Quote Originally Posted by horja1 View Post
    Can someone check my bets #4565538 and #4565542, both on "TOTAL o1¾" for GETAFE CF vrs VALENCIA CF soccer match? The match ended 2-2 and my bets should be settled as "WIN", but instead both were graded half push & half win (I received only 1/2 of the "to win" amount).
    This has been corrected, Horja!

  19. #19
    horja1
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    Quote Originally Posted by SBR Genie View Post
    This has been corrected, Horja!
    Not really. No change to my sportsbook balance and record still shows 1/2 of the "to win" amount

  20. #20
    horja1
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    Corrected. Thanks
    Points Awarded:

    SBR Genie gave horja1 5 Betpoint(s) for this post.


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