Gotta call you out on this one, given the genesis of your website. An excerpt from your book's rules section:
While the SBR Sportsbook contains many of the same offerings as a real sportsbook, the SBR Sportsbook is in no way obligated to adhere to any industry standard regarding wagering or player disputes. The sportsbook will be managed with discretion. In most instances SBR will adhere to the industry standard, but it reserves the right to handle matters as seen fit. All decisions made by SBR are final.