- Bonus promotions
- Good customer service
- Not available in every country
Service Hours: between 8AM EST and 12 AM EST
You can contact the BetPhoenix customer service team via email, phone and live chat. Providing different emails for different departments is one nice touch that sets BetPhoenix sportsbook apart from some of its competitors in the industry. It gives customers direct access to an agent within the department they need to reach, making the process quick and effective. BetPhoenix takes pride in offering multi-lingual customer service. The languages are English, Chinese and Vietnamese. These options are available through the live-chat platform, as well phone and email. Accessing the live-chat platform is probably the most straightforward and the fastest way to gain help and sportsbook advice in English, Chinese or Vietnamese.
Throughout the course of this BetPhoenix online sportsbook review, we tested the live chat option on several occasions. While we can confirm that response time was relatively fast, the remainder of our experience was mixed, and largely depended on the questions that were asked. Getting answers to some questions was a task in itself. For example, the customer service team as a whole was reluctant to provide general info with respect to the site’s list of banned countries. No list of banned countries is readily available on the site, and customer service representatives we spoke to were evasive.
Like many online sportsbook sites, BetPhoenix puts the onus on gamblers to make sure that online gambling is legal in their jurisdiction. That’s sensible due diligence for any gambler looking to bet on sports or play online casino games, of course. That said, most online sportsbooks will include a list of banned countries somewhere on the site. It’s rare that a site doesn’t offer an official list of banned countries. Conversely, when inquiring about available banking options, deposit methods, withdrawal options, or any general sportsbook information about special offers, bonuses, the meaning of rollover requirement and so on, the agents were most forthcoming. Live chat can be easily spotted on the bottom right-hand side of the screen, a green icon with an Avatar image overhead accompanied by a friendly, “Hi! How can I help you today?”
There is an FAQ section, which can be found by clicking a drop-down menu located on the right side of the top navigation bar. It’s rather basic and covers general questions, such as what to do when you’ve forgotten your username and password, what currency is accepted and other rudimentary inquires.
BetPhoenix sportsbook serves up a strong selection of bonuses, from an appealing welcome bonus and a tempting referral bonus to various other cash bonuses and deposit bonuses, such as a credit/debit card bonus. All cash bonuses apply across the site’s suite of products. The customer service team at this sportsbook will be keen to explain any queries you might have about the bonus schemes the site offers.
The solid line-up offers players plenty of opportunities to boost their account balances, so long as they don’t mind working with higher than average rollover requirements and a long hold time. As with any cash bonus, satisfying the rollover requirement is key before any withdrawals can be made. We strongly recommend players read the fine print and understand what rollover requirement is attached to the cash bonus before claiming any bonus money.
That said, BetPhoenix encourages clients to contact customer service to validate bonus eligibility and any applicable terms and conditions prior to making a deposit. Deposit bonus money is intended for recreational players as a rule at Bet Phoenix. Bet Phoenix has further house rules, which should be studied before taking up any bonus offers. All rights reserved to nullify or revoke bonuses are at the discretion of management. Promotional offers can change regularly, so make sure you check the BetPhoenix site for the latest offers and contact the BetPhoenix customer service team with any enquiries. These are the key promotions on offer at the time of our latest review:
Sports Sims 150% Free Play
The Sports Sims 150% welcome bonus offer is one of the newer deposit bonuses to be added to the line-up of bonus offers. Under the terms of this free play promotion, the bonus comes with a hefty 18x rollover and a two-week hold. A minimum $200 deposit is required and the maximum bonus amount is $1,500. Credit card deposits do not apply.
150% Free Play Bonus
BetPhoenix has an attractive 150% Free Play bonus that all new clients can claim. On the face of it, it’s a generous bonus, but it carries an extensive list of terms and conditions, including a 16x rollover requirement and a two-week hold. A minimum $200 deposit is also required and the maximum bonus amount is $1,500. Credit card deposits do not apply for this deposit bonus. All these onerous stipulations combine to make the offer a lot less attractive than it initially seems. You should also remember than a $100 cash bonus is always more appealing than a $100 free play bonus, as you keep your stake if your cash bonus wager is successful, but you only keep your profit when you are successful with a free play bonus wager. Bookmaker is one example of a highly rated sportsbook that provides customers with cash bonuses.
100 % Free Play Bonus
The 100% Free Play Bonus is a step down from the aforementioned bonuses in many respects. It carries a slightly lower 12x rollover requirement, although the two-week hold still applies. That said, the bonus is valid on deposits of $100 and the maximum bonus amount received with this promotion is merely $300, while is a lot lower than the maximum bonus amount on the aforementioned BetPhoenix promotions. Credit card deposits do not qualify as banking options for this bonus.
50% Free Play Bonus
The 50% Free-Play Bonus carries one of the lower rollovers required of the entire bonus line-up on offer at BetPhoenix, with an 8x rollover requirement and a two-week hold. This deposit bonus is applicable to deposits of $100 or more and carries a maximum bonus of $300. Credit card deposits do not apply to this bonus. If you do not find anything appealing in this list, you can check out our review page to find A+ and A rated sportsbooks with more generous bonus deals.
ESPORTS 50% Bonus Special
Esports is increasingly growing in popularity, so it’s only fitting that sports wagering sites pay attention. Our review notes that BetPhoenix has a strong offering within the burgeoning world of pro gaming. BetPhoenix answered the call with this special offer that applies to popular games: Dota2, CS:GO, League of Legends, Overwatch and Starcraft II. This bonus offer is exclusive to betting on esports. A $100 minimum deposit and a maximum bonus of $300. The rollover requirement for this bonus promotion is 8x and a two-week hold applies. Credit card deposits are exempt.
25% Referral Bonus
For client’s looking to invite friends to play on the site, BetPhoenix sportsbook offers a 25% Referral Bonus. The friend must fulfil certain requirements before the bonus is awarded to the referee. Bonus funds received from a referral carry a 5x requirement. The minimum deposit amount is $200 and the maximum bonus amount is $375. Various other terms and conditions apply to this bonus. For instance, regional restrictions are attached to this bonus.
10% Free Play Offers
BetPhoenix serves up a 10% free play bonus per deposit for customers in the United States. A minimum deposit of $100 is required to qualify for this reload bonus and it breaks down to a maximum $30 cash bonus and $30 free play. The rollover requirement is set to 6x and the funds can be used on regular juice lines when betting on sports. Further rules apply.
Credit Card Bonus
Two Credit card bonus money offers are available at BetPhoenix. The first one is a 150% bonus, which is valid only for new customers and is just a one-time bonus offer. The second credit card bonus on offer is a 100% bonus on funds deposited. Both credit card bonus promotions require a minimum $200 deposit. The maximum bonus amount is set to $500. The promotion carries a hefty 18x rollover requirement.
Casino Bonus Offers and Specials
A whole slew of casino specials are to be had for those that fancy playing in either the site’s virtual casino or Live Casino. The virtual casino offers a 500% Welcome Casino and Slot Bonus, as well as a 350% Slot Bonus and reload bonus offers to boot. Meanwhile, the Live Casino serves up two promotional bonus offers: of 150% and 175%. All bonuses carry differing minimum deposit amounts and maximum bonus funds awarded. The BetPhoenix rollover requirement also varies, going anywhere from 30x to 65x. Deposits made with credit cards do not apply in most cases and there are additional rules. For further terms and conditions, check the site’s bonus section.
The VIP Club is an invitation-only loyalty program, which affords a select few players ongoing rewards for their repeated patronage. There are three tiers: Diamond, Platinum and Gold with the Diamond VIP Club being the highest achievement. The perks include a credit back of a percentage of monthly net losses on sports betting deposits, birthday rewards, 2 free payouts a month and other exclusive advantages. Contact customer service for more details on how to qualify for the BetPhoenix VIP Club.
BetPhoenix was founded in Costa Rica in the mid-2000s and it has attracted many US players by offering generous bonuses and covering a wide range of betting markets. Its SBR rating hovered between a B and a C for several years, but it dropped to a C- in 2015 following a raft of disputes over slow payments. Those issues were resolved after SBR applied pressure, and BetPhoenix has since rebuilt its reputation, while its rating has steadily improved.
BetPhoenix is one of several sportsbook sites that fall under the BetPhoenix Entertainment Group. Sister online sportsbooks include BetMania.ag, BetLatina.ag (Sisepuedesports.com) and SkyBook.ag. BetPhoenix offers a typical gaming experience that includes sports wagering, online casino, live casino and a racebook. Many customers avoid the site as a result of previous issues regarding slow payouts, difficulty withdrawing funds, exorbitant fees and software issues, and they stick to the best sportsbooks instead. However, it has cleaned up its act in recent years, and it may be time to give this operator another chance.
Sports Betting Experience
The BetPhoenix sportsbook strikes a modest pose in design and function. It’s not overly pretentious or eye-catching. Rather it’s a bit of a ‘plain Jane’. That’s not a bad thing necessarily. On the contrary, many no-nonsense sports bettors might appreciate its light and airy design. The site is uncluttered, straightforward and easy to use, and navigation is simple. You can quickly find active sports and events that are for live betting. It has a strong live, in-play betting section, and the tab is easily spotted at the top of the left-hand main menu of the desktop version.
Navigating the sportsbook is a cakewalk. Simply sort by sport or bet type and you can quickly find markets catered to your tastes. A handy feature is the hotlist link, which gives sports bettors an idea of what is trending at any given time. Another is the “coming soon” link, which shows sports bettors what to look forward to in the near future. Sports bettors can customise the page using a few preference settings, and also choose to have sports betting odds reflected in American, decimal or fractions. The settings tabs is found in the top right-hand corner.
The line-up of sports on the site isn’t exactly mind-blowing, but BetPhoenix has you covered for most major American sports and leagues, including NFL, NCAAF, NBA, NBAAB, WNBA., NHL, MLB and MLS. Additionally, BetPhoenix offers a good smattering of bets on alternative sports, such as MMA, boxing, motor sports and golf. Mixed Martial Arts is rapidly becoming one of the most popular sports in the world, and BetPhoenix has fans covered with lines on UFC and bouts from other popular Mixed Martial Arts organizations. You will find a couple of novelty markets, but there is not a section for politics, while entertainment betting options are scarce. Overall, it covers a reasonable amount of sports in modest depth, but it does not compete with the world’s leading sportsbooks in terms of its general market coverage. If you like a stripped back approach, with a simple design, BetPhoenix may appeal.
Soccer is a particular area of focus. Premier League, La Liga, Bundesliga, Serie A and Ligue 1 take pride of place within the soccer section. It also includes lesser known soccer leagues, such as Czech Republic First League, Denmark Superliga, Poland Estraklasa, Belarus Vysshaya league and even some Asian soccer leagues. The big European sportsbooks cover a broader range of soccer leagues from around the world, but US sports bettors should find all the biggest soccer games covered. However, the list of betting options is very basic. It only covers moneyline, totals and a single spread, with no interesting player or game props. This is true across all sports, so head over to a different site if you value a wide range of betting options on a particular game.
BetPhoenix offers a comprehensive live betting section, which allows enjoy bets in-play while the action takes place. The betting possibilities are also limited here, and there is no live streaming, so this platform does not stack up against the leading sportsbook operators in the business. However, if you are interested in basic live betting, you will not be too disappointed.
Mobile Betting Review
BetPhoenix sportsbook is mobile-ready, meaning that no additional app needs to be downloaded on your mobile device. The desktop version of the website responds to mobile devices, both iOS and Android tablets and phones, and adapts to fit the screen accordingly. This is a handy site feature given how overladen our phones already are with apps for just about everything.
Upon signing into a user’s account, the sportsbook opens. Quick easy to spot links to the online casino and racebook open a separate page respectively, each displaying its suite of products. Selecting the start option on the top navigation bar/menu in the sportsbook prompts a drop-down menu to appear which displays all the betting types available with BetPhoenix sportsbook. A few nice touches include a preference icon in the top-right corner, which leads a user to personalization features that allow for the rearranging of the layout to one’s liking on a smaller interface, and select the language of choice from English, Chinese and Vietnamese. You can also view the sports on offer, pin items and move between the ‘bet cart’ and odds page. These are all helpful features.
That’s as far as the bonhomie goes. Compared to other mobile sportsbook sites, such as Bovada and BetOnline, BetPhoenix’s mobile offering is not one of the sharpest, nor is it one of the most sophisticated. While the mobile-friendly version mimics the desktop version of the sportsbook in color scheme and provides access to the online gaming products BetPhoenix offers, the arrangement is slightly awkward, with some notable absences. One feature that was notably absent was the live chat icon. In fact, no handy customer service links were to be found. Customers might also grow frustrated with the need to frequently move between holding the phone vertically and horizontally while navigating around the mobile sportsbook.
By all accounts, mobile betting is the future of sports wagering, and all the leading betting sites are investing heavily in slick, polished mobile platforms. Increasingly people are conducting most of their daily activities on mobile devices and mobile sports betting is crucial for any sportsbook operator. BetPhoenix has made the foray into mobile platforms, but the BetPhoenix mobile platform is one aspect that requires improvement at this sportsbook.
The BetPhoenix online casino covers the basics. The site has the standard serving of games, including an assortment of card games, video poker, roulette and slots, along with a live dealer casino that serves up tables of baccarat, blackjack and roulette. However, the limited number of online casino games at BetPhoenix leaves much to be desired.
At the time of this BetPhoenix review, three roulette games, five video poker games, seven card games and 32 slot games were on offer. There is also a casual section that features four games: plinko jackpots, scratch dice, minesweeper and heads or tails. It is not enough to rival some of the best online casinos in the game, which offer an extensive and wide assortment of online casino games. There are a few live casino games, as you can play live blackjack, roulette or baccarat, but there is no real depth and there are no game show style offerings in the BetPhoenix live casino section. Rival sites will include a far larger live casino section, with plenty of roulette and blackjack variants from leading software providers like Evolution Gaming.
What BetPhoenix casino lacks in products, it more than makes up for with its promotions. Throughout our review of the website, we noted that the virtual casino was offering a huge 500% welcome bonus and reload bonuses ranging from 150%, 200% to 300%. Promotions are constantly changing and users should therefore check on the site for up-to-date bonus promotions as well as read the fine print with respect to the bonus rollover requirement.
For beginners looking to dabble in online casino games by trying their hand at video poker or one particular card game, the limited serving on offer might appeal. but serious online casino players should look elsewhere. The five video poker games include Texas Hold’Em, Caribbean Poker and Casino Hold’Em Video Poker, to name a few. The card game section serves up several blackjack variations, baccarat and pontoon, to name a few.
Overall, the line-up isn’t daunting and games are easy to find as a result. That might serve newcomers best, allowing them to ease into playing online casino games without too much fuss or hassle. What’s more, BetPhoenix offers players the opportunity to play with fun money. This allows you to hone your skills before taking the plunge and playing one of its games for real money. You also have the ability to play on the go, as the virtual casino is mobile-friendly too. Overall, experienced online casino gamers will probably find BetPhoenix’ casino a bit of a let-down, but casual sports fans should find enough games to keep them entertained.
The BetPhoenix online racebook is simple and efficient. It is divided into three main sections: House Rules, Track Odds and Track list. Navigating between the three sections is easy and there’s lots of information available. The most impressive aspect here is the comprehensive track list that practically covers just about every major and popular horse racing event including Belmont Stakes, Kentucky Derby and Preakness Stakes and more. Although the racebook doesn’t offer any welcome deposit bonus as such, it does offer a 15% rebate bonus on net losses, which is quite generous by industry standards. As with all promotions, horse racing enthusiasts should look make sure to understand the requirements or restrictions that may be attached.
BetPhoenix also serves up a lottery section, where customers can play Daily 3 and Daily 4 lotteries from the Golden California, New York and Texas at various times of the week. BetPhoenix claims that the payout table is better than any local convenience store nearby, while it also helps you avoid long line ups at the store, making it a win-win.
BetPhoenix has clearly burned a lot of bridges and upset a lot of players over the years. Its reputation in the sports betting world is therefore decidedly mixed. There is no getting away from its checkered past. There were lengthy periods in which it was dogged by poor customer reviews, including serious complaints from players that had grown increasingly frustrated by sluggish payout times, exorbitant fees, slow processing times and, on more than one occasion, the sportsbook’s reluctance to pay out big winnings.
These are serious concerns that can’t be understated. Indeed, they played a hand in downgrading BetPhoenix’s rating in SBR’s sportsbook reviews on more than one occasion. If you’re the sort of gambler that subscribes to the notion that mud sticks, then you might be reluctant to sign up for an account at BetPhoenix. However, it must be stressed that nearly all issues regarding customer complaints – particularly where large payouts were involved – were eventually resolved following SBR’s intervention. Make no mistake, BetPhoenix does pay its players their winnings fair and square, but it can take time. As a result, BetPhoenix does not hold an A rating at SBR, and you will find faster payout times with our top-rated sportsbooks.
According to the site’s pages, BetPhoenix Sportsbook & Casino is licensed by the Curacao Gaming Authority. However, our BetPhoenix review in 2020 found that the license was suspended. BetPhoenix has gone through several online gambling software providers over the years in which we have been providing a review of its services, demonstrating a constant desire to improve. At the time of our review, BetPhoenix is operating SoftSwiss Software, a smaller bespoke white label solution.
In recent years, BetPhoenix has bolstered its reputation significantly, and demonstrated a marked improvement in its conduct, which led SBR to upgrade the sportsbook’s rating to a B. The rating is a reflection of the close juxtaposition between BetPhoenix’s positive and negative elements. There are many departments in which BetPhoenix excels, one of which is its multilingual customer service department. Yet there are also flaws, such as limited banking options, exorbitant withdrawal fees and high rollovers.
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BetPhoenix Sportsbook Bitcoin Update
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HRWager moves to BetPhoenix platform
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BetMania Sportsbook upgraded to C+
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BetPhoenix to send Bank Transfer to Settle $2,160 Complaint
Update: BetPhoenix player has received payment in full. The complaint is now closed.
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